Reviews
Write a reviewI’m very happy with this dealership and it’s staff very
I’m very happy with this dealership and it’s staff very friendly and everyone greeted us with a smile we went to look at a preowned Edge and wound up purchasing an new 2023 Ford Escape
I’m very happy with this dealership and it’s staff very
I’m very happy with this dealership and it’s staff very friendly and everyone greeted us with a smile we went to look at a preowned Edge and wound up purchasing an new 2023 Ford Escape
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jordy was great to work with and took the extra steps to
Jordy was great to work with and took the extra steps to provide all answers and details. Anyone else over the last few months didn't even give me the time of day because I wanted to buy a $50k truck. When other dealers saw me, they didn't think I could afford it. Jordy took the extra time to focus on the answers and details. For that, I purchased a $50k truck with them. Thank you Jordy
Jordy was great to work with and took the extra steps to
Jordy was great to work with and took the extra steps to provide all answers and details. Anyone else over the last few months didn't even give me the time of day because I wanted to buy a $50k truck. When other dealers saw me, they didn't think I could afford it. Jordy took the extra time to focus on the answers and details. For that, I purchased a $50k truck with them. Thank you Jordy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Router Moore Ford has been my primary dealership for
Router Moore Ford has been my primary dealership for almost a decade. Truly great people.
Router Moore Ford has been my primary dealership for
Router Moore Ford has been my primary dealership for almost a decade. Truly great people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have made car purchases from this dealership 2017.
I have made car purchases from this dealership 2017. I am what they called a Loyal customer. Not anymore. The Service department is one of the best around. The Problem is the sale and finance departments. They call you to make a deal and when you arrive expecting toi proceed as discussed on the call. They change the game on you. The lies start. The cars are overpriced to begin with and then they try to get you to buy expensive Junk addons. The one they try to seel is called Advantage. I know because i feel for the scam on a previous purchase. "STAY AWAY" from these scam artists. I am telling everuy one i know to stay away from this dealership. The folks who knew how to treat a customer are no longer working there. I asked to see the Number when i first arrived and never got them from this salesperson. . G. L. w
I have made car purchases from this dealership 2017.
I have made car purchases from this dealership 2017. I am what they called a Loyal customer. Not anymore. The Service department is one of the best around. The Problem is the sale and finance departments. They call you to make a deal and when you arrive expecting toi proceed as discussed on the call. They change the game on you. The lies start. The cars are overpriced to begin with and then they try to get you to buy expensive Junk addons. The one they try to seel is called Advantage. I know because i feel for the scam on a previous purchase. "STAY AWAY" from these scam artists. I am telling everuy one i know to stay away from this dealership. The folks who knew how to treat a customer are no longer working there. I asked to see the Number when i first arrived and never got them from this salesperson. . G. L. w
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It’s hard to leave a review.
It’s hard to leave a review. Maybe complete this in different sections. Vincent our salesman was phenomenal, helping us walk away with what we wanted. It’s the aftermath that has been the ongoing issue. Seems as though they can’t get it together behind the sales line. Trade in vehicle took forever to get paid off and now temp tag has expired with no DMV contact. Try to call dealership and they don’t return calls. Currently sitting on hold now for over 15 minutes waiting on finance. Guess they decided to go home. As long as they get that sale, they don’t care about the backend it seems. I would love for the GM to contact me.
It’s hard to leave a review.
It’s hard to leave a review. Maybe complete this in different sections. Vincent our salesman was phenomenal, helping us walk away with what we wanted. It’s the aftermath that has been the ongoing issue. Seems as though they can’t get it together behind the sales line. Trade in vehicle took forever to get paid off and now temp tag has expired with no DMV contact. Try to call dealership and they don’t return calls. Currently sitting on hold now for over 15 minutes waiting on finance. Guess they decided to go home. As long as they get that sale, they don’t care about the backend it seems. I would love for the GM to contact me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
everything was good.
everything was good. Danielle has been our service manager since we started bringing our vehicles three years ago. She has made us feel so comfortable that we consider her part of our family.
everything was good.
everything was good. Danielle has been our service manager since we started bringing our vehicles three years ago. She has made us feel so comfortable that we consider her part of our family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love My New Car
Thanks so much to Tim, Mike and all the rest of the crew who helped us with the purchase of my new Lincoln Nautilus. Love the color and car.
Love My New Car
Thanks so much to Tim, Mike and all the rest of the crew who helped us with the purchase of my new Lincoln Nautilus. Love the color and car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sylvia, thank you for taking the time out of your day to tell us about your experience. At Rountree-Moore Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Missing running boards
Everything was great until truck showed up with missing running boards and only one key. Two months later I’m out $450 bucks and no help. Picture was old I was told. When you buy on line what you see should be what you get. One key, really.
Missing running boards
Everything was great until truck showed up with missing running boards and only one key. Two months later I’m out $450 bucks and no help. Picture was old I was told. When you buy on line what you see should be what you get. One key, really.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Always a pleasure to deal with the staff at this
Always a pleasure to deal with the staff at this dealership and have bought multiple vehicles here
Always a pleasure to deal with the staff at this
Always a pleasure to deal with the staff at this dealership and have bought multiple vehicles here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchased my vehicle at the dealership and have had it
Purchased my vehicle at the dealership and have had it serviced there. All the personnel have been polite, attentive, and pleasant.
Purchased my vehicle at the dealership and have had it
Purchased my vehicle at the dealership and have had it serviced there. All the personnel have been polite, attentive, and pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair