Toyota of Grand Rapids

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
839 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    July 7, 2020

    The agent in this dealer is helpful and give you some good ideas on choosing cars as well as the financial things, which is pretty considerate.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 2.0 out of 5
    June 28, 2020

    I missed work all weekend and I’m staying home on Sunday but I need my car by Monday and I don’t know if it’ll come.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • May 9, 2020

    Comfortable waiting area, service time was what I expected for what needed to be done. Kept me informed of progress. As far as car service, they are... excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're pleased that everything went well for you Topkatt. Thanks for taking a moment to share your recent experience with others! We appreciate it!

  • 5.0 out of 5
    June 27, 2020

    I've been going here to buy and have my car repaired since 1992. That should say it all. I want a reliable hybrid and Toyota does ti very well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2020

    Very good service. Reliable repairs. I would recommend this dealership for anyone who is looking to purchase one of the most dependable cars made ever.... ( Toyota)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your support and kind words Steve! We really appreciate it!

  • 5.0 out of 5
    May 29, 2020

    Great friendly service. Easy to set up appointments as well. I have been using this dealership now for several years and have always been satisfied with... the service I have received

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the highest rating! We are thrilled to have such a great, loyal customer like you!

  • 5.0 out of 5
    May 28, 2020

    Bruce was awesome! They made everything easy and very accommodating to my needs. My van was done in the time they told me! Thanks Toyota of GR!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Brandon we love reading reviews like this one! Thank you for taking a moment to share it!

  • 5.0 out of 5
    May 23, 2020

    Very convenient for me as I was at work all day. They picked up my car at work, had an oil change, then they dropped it off at my work. Thanks to Bruce... Diamond and his team

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Joseph! We are so glad to hear Bruce and his team were so helpful!

  • 1.0 out of 5
    May 12, 2020

    I called for shaky steering wheel and the service tech on the phone not very accommodating and professional I wanted to get right to the point to get me... in. Then someone higher up told me to come in for a balance it was on him which was fine however they did not see anything with the shakiness but this was definitely noticeable so they said there was a nail in the tire at the end I should have asked for a picture of the nail because they said it penetrated and I had to spend over $40 to get that taken care of which is fine however did not notice any nail prior to going in and that would not have caused the shakiness at the end and felt really awkward with the service tech trying to get me out the door as a maid play this on my credit card anyway

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I...f you would be willing to discuss it with me off-line please call me at 616-574-8100. Fred Barclay, Service Director.

  • 5.0 out of 5
    May 9, 2020

    Five Star Experience and service friendly and informative not trying to forced or rush you to pay for maintenance that’s not needed only recommend what’s... necessary

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your feedback Robin! We are glad to hear our team was able to help and your visit was a success. We are looking forward to seein...g you again.

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