Toyota of Grand Rapids

I simply looked up a car online that matched their inventory and while i can appreciate them trying to get my business after multiple emails and 2 phone... calls to my home that only seemed to be goating me into going to their business I decided to go elsewhere. If they were already this upfront after an online search I'd hate to see what it's like actually going there.

I was very disappointed with GR Toyota. I found a car on their web site and they didn't have it anymore and it continued to be on their site. Then... they sent a link to another one that they thought I might like. I drove over 45 minutes to go see the car and lo and behold, "it just sold". The third car that interested me was $2000.00 OVER Kelly Blue book and they negotiated down -$600.oo. What a joke, very insulting. Tried "let me explain this to you" while I am a highly educated woman who did a tremendous amount of research. I'm no fool. I have purchased my last 4 cars on craigslist from private sellers and will now avoid dealers at all costs.

I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth... Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative.

They do not report damage to their cars to you. Found both a dent and cigarette burn marks without them being forward about it. I called to address the... burned upholstery and was basically told I drove off the lot and it wast issue to deal with. This was the day I drove it home. They did repair the dent, but their attitude is if the car has damaged you should deal with it because it’s used. DON’T go there! No recommendations here.

There were issues from start to finish. I made an offer on a car, the salesperson did not call me with a response to the offer, but the next day his sales... manager called me and told me the car was sold. I saw it again online, and I called back, it turned out the car was not sold. 3 days later the salesperson called to see if he could find something else for me- yet my offer was never responded to by him. He said his manager called but I did not return her call. That was not true, as we did speak, but she told me the car was not available. My follow up to the dealership led me to a different, and personable salesman, and I bought that same car, but from the second salesperson. He was very dependable about getting back to me, which was a pleasant change from the first person, but I received some bad information that I relied on. In the end, the manager Chris, did come through with solutions, and I compliment him for the problem solving. The process was long and slow, with faulty information from start to finish. The car was not ready for me when I went to pick it up, the paperwork had not been started, and on several items, mis-information. I see that other buyers receive follow up calls from the dealership- I have not received one, and I thought someone would call and make some apologies. It would have been appreciated. Would I recommend the dealership? Sure- If you are Toyota shopping, then no other choice in the area. I know a salesperson AND his sales manager that I would not recommend.

Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They... even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.

Had oil change and tire rotation performed. When I drove off the steering felt strange. Service rep said the tires were probably worn. Few days later,... it became obvious that my front tires were loose. Total of five lug nuts were loose, hand turntable loose, between the two front tires. No follow up after email and direct complaint.

I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4... hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.

Ben DeKruyter the service I received was excellent. This is no surprise since I have worked with him for nearly a decade with all my Toyota's. His knowledge,... communication skills, non pushing attitude. All these and more I appreciate when I bring my vehicles in for service. Thanks Ben for another great experience at Toyota of Grand Rapids. Randy Dunn

I have been a customer since 1985 and have always been satisfied with the service and care given to me and my car. Ben DeKryter is great!