Toyota of Hackensack

Everything was fine except for setting the tire pressures. The plate on the door frame calls for 30 psi. After an hour of driving I checked the pressures and they all were 37 psi - way to high. This has happened when I bring my truck in in the winter and was told they put in higher pressures to prevent the low pressure warning from alerting on cold days - I understand but do not like it. But there is no reason to set pressures to about 34 psi when the outdoor temperatures will be no lower then 60 for 2 or 3 months. I'll have to tell them the tire pressure I want.

No comment .thank you so much. and have a good year and be safe enjoy .

Went in they diagnosed said I’m covered. Waited 4 days for the part. Made me make an appt wasted PTO for them to tell me we can’t service today we’ll get back to you. Never got back to me. Waited another 3-4 days for them to say they have no idea. Complete waste of time. I would avoid coming here if I was you just to avoid headaches.

Excellent service A+ for the staff they make you feel like real human being. family

I had a great service experience. Waiting area was comfortable and the wait wasn't too long.

Workers were great. But every time I get work done something happens to my car.

If I could give less than one star, I absolutely would. I will be sharing this extremely disappointing experience with all my friends and colleagues. On June 14th, 2025, I arrived at 7:00 AM for a scheduled two-hour appointment to diagnose an issue with my vehicle. I was told the problem was with the car’s roof and that a part needed to be ordered, which would arrive the following week. I returned as instructed on June 21st, 2025, and waited for three full hours, only to be told by service advisor Joe that I would need to return yet again the following week — with no explanation provided. Then on June 28th, 2025, I arrived at 7:00 AM for the third time, and waited in the reception area until 2:00 PM. When I asked Joe Evans why the delay, I was told the mechanic was already working on my vehicle. But when I spoke directly with the mechanic, he informed me that they had not even started, and would only begin work at 2:00 PM. This means I was left waiting seven hours, watching multiple other customers who arrived after me get their cars serviced and leave — while my vehicle sat untouched. The repair itself took only one hour, yet I was kept waiting a total of over eight and a half hours, with no transparency or proper explanation. I was then offered a free car wash as compensation — which I find both insulting and unprofessional. My time, which was wasted across three visits, including a full workday, deserves more than a basic courtesy. This experience reflects a complete lack of organization, customer care, and respect for people’s time. I am formally requesting a proper and satisfactory compensation for the inconvenience, delays, and disruption caused to my professional commitments.

Great experience with Jeff Canlas and Toyota of Hackensack. Will definitely recommend to family and friends.

This dealership never disappoints! From the moment your car pulls in to the time you drive away, you’re treated with genuine care and professionalism. The entire team makes you feel welcome, and the communication is excellent throughout the entire process. A special shoutout to the customer service specialist—friendly, knowledgeable, and always going the extra mile to ensure everything runs smoothly. Truly top-notch service!

Best customer service there is. Fast & Efficient. They answered our questions and executed on their promises