Reviews
The culture of this dealership appears to be one of
The culture of this dealership appears to be one of caring and appreciation. They were very attentive to my needs and patiently walked me through the purchasing process despite me asking multiple questions. I am grateful for my experience with this dealership. I will use them again.
The culture of this dealership appears to be one of
The culture of this dealership appears to be one of caring and appreciation. They were very attentive to my needs and patiently walked me through the purchasing process despite me asking multiple questions. I am grateful for my experience with this dealership. I will use them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Guerrier, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
The entire process of purchasing my new truck was
The entire process of purchasing my new truck was seamless. Stacey and Brandon provided phenomenal customer service. Very appreciative of the entire team and for the experience.
The entire process of purchasing my new truck was
The entire process of purchasing my new truck was seamless. Stacey and Brandon provided phenomenal customer service. Very appreciative of the entire team and for the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Stacey was my salesperson and he was awesome he made the
Stacey was my salesperson and he was awesome he made the whole process easy and smooth i highly recommend him to anyone looking for a car
Stacey was my salesperson and he was awesome he made the
Stacey was my salesperson and he was awesome he made the whole process easy and smooth i highly recommend him to anyone looking for a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We always appreciate positive reviews! Thank you, and happy motoring!
Russell and AJ were amazing and helped my family into a
Russell and AJ were amazing and helped my family into a Sienna, the process from test drive to owning one was seamless with the help of those guys and Brandyn was easy!
Russell and AJ were amazing and helped my family into a
Russell and AJ were amazing and helped my family into a Sienna, the process from test drive to owning one was seamless with the help of those guys and Brandyn was easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Very patient and accommodating while my son test drove
Very patient and accommodating while my son test drove multiple vehicles. There was no pressure by the sales staff who answered all my son?s questions. Finance process was perfect.
Very patient and accommodating while my son test drove
Very patient and accommodating while my son test drove multiple vehicles. There was no pressure by the sales staff who answered all my son?s questions. Finance process was perfect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us this positive review! Have a wonderful day!
Parts Dept man, whose name I sadly fogot to write down,
Parts Dept man, whose name I sadly fogot to write down, was very congenial & helpful with cutting the fob key for my 2013 Prius v, making my time there enjoyable. Pls, find his name if possible, & thank him. Sorry for tardiness; this text got overlooked somehow. Thanks, Vonna Zellner
Parts Dept man, whose name I sadly fogot to write down,
Parts Dept man, whose name I sadly fogot to write down, was very congenial & helpful with cutting the fob key for my 2013 Prius v, making my time there enjoyable. Pls, find his name if possible, & thank him. Sorry for tardiness; this text got overlooked somehow. Thanks, Vonna Zellner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my vehicle in September and it is November and
I bought my vehicle in September and it is November and they still have not submitted the application for title transfer. Their communication is extremely poor.
I bought my vehicle in September and it is November and
I bought my vehicle in September and it is November and they still have not submitted the application for title transfer. Their communication is extremely poor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I sincerely apologize for the delay in processing your title transfer and the poor communication you’ve experienced. This is not the level of service we strive to provide, and I’d like to resolve this issue for you as soon as possible. Please contact me directly so we can address your concerns promptly. Arnold Harrison, General Manager Nalley Toyota Roswell (770) 650-3280
Courteous service manager who informed me ahead what
Courteous service manager who informed me ahead what service would entail, clean and comfortable waiting area, and as primitive a service as was possible
Courteous service manager who informed me ahead what
Courteous service manager who informed me ahead what service would entail, clean and comfortable waiting area, and as primitive a service as was possible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nalley Toyota made everything about buying a car easy for
Nalley Toyota made everything about buying a car easy for me. They are professional, knowledgeable and took time to answer all my questions. I never felt rushed through any part of the process. I live in a different state and they made that process very easy also. My salesperson, Jinetta Brown, was such an easy and kind person to work with. I never felt pressured or rushed to make a decision. I am so grateful to her for all the help she gave me. Every time I was at this dealership it was busy, but everyone was being taken care of and there was no harried atmosphere. I would highly recommend Nalley Toyota, and especially Jinetta Brown, when you are looking for a new Toyota.
Nalley Toyota made everything about buying a car easy for
Nalley Toyota made everything about buying a car easy for me. They are professional, knowledgeable and took time to answer all my questions. I never felt rushed through any part of the process. I live in a different state and they made that process very easy also. My salesperson, Jinetta Brown, was such an easy and kind person to work with. I never felt pressured or rushed to make a decision. I am so grateful to her for all the help she gave me. Every time I was at this dealership it was busy, but everyone was being taken care of and there was no harried atmosphere. I would highly recommend Nalley Toyota, and especially Jinetta Brown, when you are looking for a new Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I come back to Nalley for their service advisor, David
I come back to Nalley for their service advisor, David Ramos. He is courteous, professional and extremely knowledgeable about the brand. If he ever leaves, I would probably sell or trade my 4Runner.
I come back to Nalley for their service advisor, David
I come back to Nalley for their service advisor, David Ramos. He is courteous, professional and extremely knowledgeable about the brand. If he ever leaves, I would probably sell or trade my 4Runner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair