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Worst experience ever, we went in to shop for a sienna with a trade in. They gave me a lower trade value price than what on the book and i said something... about the low value. Then Brad the manager told me twice this "then you should sell it to Honda then". I told him i like sienna better but i guess they don't need a customer because he was ready to walk off. Well, i was there to buy a van not to be shut off, so i thanked him and walked out. I guess it was my bad to come at closing time.
Hi Van, Thank you for taking the time to describe your recent sales experience. We would never want to inconvenience our customers - your satisfactio...n is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! We sincerely apologize for what took place and lack of proper communication. The reason for the lower value on your trade was due to the damage on the hood and the roof which was at an estimated cost of over $2000. I know you have been in communication with Mike Wania the sales manager and he offered you an additional $1000 from the value you received the day before. I really wish we had more room on our pre-owned Sienna to help out, but we price our vehicles very aggressively and that is why we are the number one certified Toyota dealer in St. Louis and the state. Please keep in mind that we offered you a complimentary lifetime powertrain warranty and two years of maintenance as well. Please reach out to me or Mike if you would like to discuss this further. We really care deeply about your experience and look forward to seeing you hopefully this weekend to help you out on a preowned Sienna. Sincerely, Ronnie Greer Sales Manager 636-207-3922 Rgreer@jaywolfe.com
Jay Wolfe Toyota has done a great job helping me buy a Camry for my wife. After the miss understanding of the 4 Runner I purchased from them they made... me feel a lot better in the buying of the Camry that I understood the different discounts and was very easy in negotiating a fair price for the Camry and my trade in. I will always recommend them as a very good Toyota dealer.
KS, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. ... We are proud to provide our customers with an experience like no other. Please let us know if there's anything else we can do for you. Congratulations on your Camry!
Excellent dealership. Very friendly and Joe is a great salesman. Highly recommend!
Eddie was so wonderful and helped us every step of the way. We were impressed with the customer service start to finish. Eddie and Jason both stayed... late to get us into our new car. Best experience buying a car and we definitely will be loyal customers.
Hi,We appreciate your review and your business! We¿¿¿re delighted to hear that Eddie and Jason were so helpful. Our customer-friendly approach helps... us stand out from other car dealerships and auto repair centers in the area. We¿¿¿re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we¿¿¿re here for you!
It would have been perfect, except that some of the contents of my glove box, including items containing my personal information, were out of the glove... box and lying on the seat. Why were the techs into, then emptying, my glove box? Just seemed a bit intrusive (and sloppy.)
Kailyn,Thank you for your feedback and for taking the time to write your review. We are glad to hear that you enjoyed your experience. We appreciate h...earing more about your disappointment with your glove box that has left you with a negative impression, - we¿¿¿re always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We are the #1 seller of new Toyotas and #1 in Service in St. Louis for the past four years. If there¿¿¿s anything you would like to discuss further, please don¿¿¿t hesitate to contact me. As always, we invite you back to Jay¿¿¿s Bistro where we serve complimentary breakfast and lunch to all of our customers. We hope to see you again soon!
Jay Wolfe Toyota is professional, clean and customer friendly.. I always bring my Toyota here for service. I never feel like they are trying to push my... into doing extra services. They always let me know what needs to be done and respect my choice of where to have the service performed. Their service waiting area cafe is clean and comfortable and the cafe staff and always friendly and helpful.. They make my having to service my vehicle a little less painful...
Hello,Thank you for sharing your feedback about your experience with our Service Department! Our outstanding business practices, superior selection, ...and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!
I was very impressed once again with your operation and how organized everyone is at this Toyota dealership. Kyle was professional and friendly. Thanks... for making my experience so pleasant.
You are very welcome! Thank you for choosing our award-winning team to take care of your needs. Kyle and the crew will enjoy knowing that you are beyo...nd satisfied with their work. You are always welcome to visit and enjoy our complimentary bistro and massage chairs. We hope you will return soon.
Without an appointment, I stopped in for some needed service and was very quickly and happily accommodated! Everyone is always very professional and friendly!... Waiting area is very nice.
Thank you for letting us know that you enjoyed your experience and our unique facility. Your comfort and satisfaction are very important to us. This c...an be seen by our JD Powers Dealership of Excellence Award, along with others. We hope to assist you again in the near future. Have a wonderful day.
Overall a very pleasant experience; customer lounge is great; service rep got me in/out within the time stated and was not pushing other services.
Hi, Thank you for sharing your feedback about your pleasant experience! Our outstanding business practices, superior selection, and top-notch custome...r service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!
We had not purchased a new car in over 10 years and were dreading the experience. What a pleasant surprise at Jay Wolfe! DJ and Billy were great to work... with and transparent end-to-end. Paperwork and vehicle were ready as promised, came in signed-off and then out for an orientation of all the features! Additional follow-up so far has also been top rate - professional and courteous. Certainly would recommend to friends or family.
Lori,We appreciate your review and your business! We¿¿¿re delighted to hear that DJ and Billy were so helpful. Our customer-friendly approach helps ...us stand out from other car dealerships and auto repair centers in the area. We¿¿¿re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we¿¿¿re here for you!