Reviews
Write a reviewMatthew Reid, Service Advosor in the service department,
Matthew Reid, Service Advosor in the service department, was extremely rude and made no attempt to be helpful.
Matthew Reid, Service Advosor in the service department,
Matthew Reid, Service Advosor in the service department, was extremely rude and made no attempt to be helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rusty in sales, Billy in finance, and Scott in service
Rusty in sales, Billy in finance, and Scott in service all were very helpful in assisting me while purchasing a car from Jay Wolfe Toyota. Thanks to all of them for helping out.
Rusty in sales, Billy in finance, and Scott in service
Rusty in sales, Billy in finance, and Scott in service all were very helpful in assisting me while purchasing a car from Jay Wolfe Toyota. Thanks to all of them for helping out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to write your 5-star review! We are proud to learn that our Sales Team, Service, and Financing Teams could provide you with a helpful experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your new vehicle!
Jay Wolfe Toyota in West County.
Jay Wolfe Toyota in West County. The service is awesome. I went to 4 locations to fix a vibration issue in my front end. Jay Wolfe diagnosed it. My tires were not round, only under their pressure test machine. They gave me a sheet that gave all of the out of spec readings. I took them back to Tires Direct and got all 4 replaced for free. No recall at the time.
Jay Wolfe Toyota in West County.
Jay Wolfe Toyota in West County. The service is awesome. I went to 4 locations to fix a vibration issue in my front end. Jay Wolfe diagnosed it. My tires were not round, only under their pressure test machine. They gave me a sheet that gave all of the out of spec readings. I took them back to Tires Direct and got all 4 replaced for free. No recall at the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, Thank you for sharing your feedback about the awesome service you received for your vibration issue! It brings us joy to know that our Service Team was able to assist in getting your tires replaced. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time here at Jay Wolfe Toyota of West County!
I can’t thank Scot Dickherber, the Service Director at
I can’t thank Scot Dickherber, the Service Director at Jay Wolfe Toyota enough. I went in for a state inspection and his Tire Specialist Rob Andres offered me an amazing deal on an awesome set of rims and tires. No pressure just a simple offer with plenty of information. My 2007 Tacoma with over 190,000 miles has never looked better! And now I have the old steel rims with a spare set of fresh winter tires. Scot may or may not remember me, but I had brought my wife’s 2001 Celica to Jay Wolfe when he was a Service Writer. It took several weeks and a lot of frustration, on both our parts; but he went the extra mile and spoke to technicians on the west coast to help get it sorted. I remembered that and years later that experience prompted me to purchase my Tacoma from Jay Wolfe. I have to say that I have been nothing but satisfied with the level of professionalism from Scot and his team. I care for my vehicles and am happy to know that when I purchase parts and service I am receiving that same care. I just wanted to take this opportunity to thank you Scot, Rob, Cody and the whole Jay Wolfe team! You have a very satisfied Toyota Owner!
I can’t thank Scot Dickherber, the Service Director at
I can’t thank Scot Dickherber, the Service Director at Jay Wolfe Toyota enough. I went in for a state inspection and his Tire Specialist Rob Andres offered me an amazing deal on an awesome set of rims and tires. No pressure just a simple offer with plenty of information. My 2007 Tacoma with over 190,000 miles has never looked better! And now I have the old steel rims with a spare set of fresh winter tires. Scot may or may not remember me, but I had brought my wife’s 2001 Celica to Jay Wolfe when he was a Service Writer. It took several weeks and a lot of frustration, on both our parts; but he went the extra mile and spoke to technicians on the west coast to help get it sorted. I remembered that and years later that experience prompted me to purchase my Tacoma from Jay Wolfe. I have to say that I have been nothing but satisfied with the level of professionalism from Scot and his team. I care for my vehicles and am happy to know that when I purchase parts and service I am receiving that same care. I just wanted to take this opportunity to thank you Scot, Rob, Cody and the whole Jay Wolfe team! You have a very satisfied Toyota Owner!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Brenndan, Thank you for sharing your review about your experience with our Service Team. We are glad to read that your 2007 Toyota Tacoma is in superb condition and back on the road with a new set of rims and tires. We go above and beyond for our customers! We appreciate your business and look forward to seeing you next time whenever you need service on your Toyota Tacoma.
Thank you, Jay Wolfe Toyota of West County, for taking
Thank you, Jay Wolfe Toyota of West County, for taking advantage of my 20-year-old son and convincing him that the Toyota Maintenance Schedule REQUIRED almost $800 worth of "scheduled maintenance" at 30,000 miles on his 2019 Camry when he came in for an oil change today. I would love to know where a brake system flush, induction maintenance, and winter tune-up can be found on the Toyota Maintenance Schedule because I need help finding them. I am also confused about how the "$800 of required scheduled maintenance" and the ThreeForOne service contract are related. When my son questioned the service writer, Matthew Reid, about the necessity of the scheduled maintenance, Mr. Reid proceeded to tell my son that the dealership would not honor the ThreeForOne service contract and fix his wheel unless he got the REQUIRED scheduled maintenance. Please explain to me how the two are related. Lastly, when I purchased the wheels from Jay Wolfe, I purchased lifetime wheel alignments but was charged $119 today for the wheel alignment.
Thank you, Jay Wolfe Toyota of West County, for taking
Thank you, Jay Wolfe Toyota of West County, for taking advantage of my 20-year-old son and convincing him that the Toyota Maintenance Schedule REQUIRED almost $800 worth of "scheduled maintenance" at 30,000 miles on his 2019 Camry when he came in for an oil change today. I would love to know where a brake system flush, induction maintenance, and winter tune-up can be found on the Toyota Maintenance Schedule because I need help finding them. I am also confused about how the "$800 of required scheduled maintenance" and the ThreeForOne service contract are related. When my son questioned the service writer, Matthew Reid, about the necessity of the scheduled maintenance, Mr. Reid proceeded to tell my son that the dealership would not honor the ThreeForOne service contract and fix his wheel unless he got the REQUIRED scheduled maintenance. Please explain to me how the two are related. Lastly, when I purchased the wheels from Jay Wolfe, I purchased lifetime wheel alignments but was charged $119 today for the wheel alignment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Jessica, I really wish we had an opportunity to speak with you before you submitted a review, so we can clarify a few things and let you know exactly what happened, which is partly explained in one of the three emails I sent you. Your son came in for an oil change and he said that he had damaged one of the wheels and he needed it repaired. Matt had already submitted a claim for the wheel and was waiting on approval before he suggested any of the recommended maintenance. Matt never used the words required, he only said recommended. Another advisor who sits next to Matt heard the conversation as well as I did and that was exactly what he said. The advisor also asked your son twice to call you for approval especially when your son said that he was going to call you. However, your son said, “No it’s fine go, ahead and proceed with the work I have another credit card to put the charges on.” I can assure you that no one in our dealership or our Service Department takes advantage of any customer; after all, we are the most awarded dealership in St. Louis, top five out of a six-state region, and continue to be the leaders in St. Louis over the last 8 years. So your comments couldn’t be further from the truth; that’s not how we operate. We are a very ethical dealership and our team works diligently each and every day to treat every customer (potential, current, and future) with dignity, respect, and transparency which is how we were awarded the business of the year award from the chamber of commerce. The minute I saw this review, I called you and sent you an email; however, I haven't heard back yet. We care about every customer and we want to make sure that everyone is happy and satisfied with their service. We do things differently here than any dealership in the country, we have a complementary bistro with a large variety of drinks, snacks, and food. We have a complementary 4-year of maintenance with free oil changes and tire rotations on new vehicles as well as two years on pre-owned cars, not to mention other promotions throughout the year which include a 7-day resort trip with a vehicle purchase. We do and give more freebies to our customers than most dealerships around the country. Below are the services that were performed on the Camry which is about 3 and half years old with little over 30K miles. And another thing to be clear, there is no such thing as free lifetime wheel alignment. The TRD wheels have nothing to do with a lifetime wheel alignment and I have been here for the last 17 years. Tire Rotation required every 5K was covered by Jay Wolfe Advantage which was complementary. Tire Balance recommended every 15K 1st time being done. Alignment recommended every 15K 1st time being done plus was out when it was checked on the drive with our high-tech touchless alignment machines. Engine air filter recommended every 15K 1st time being replaced. Fall and winter protection includes testing battery installing battery anti-corrosive disc on battery terminals installing coolant/antifreeze conditioner to increase antifreeze effectiveness and fuel system dryer and conditioner recommended every winter 1st time being done. Air Fuel induction system clean recommended every 30k 1st time being done. Brake fluid exchange recommended every 30k or 3 years 1st time being done. He could have waited on the air fuel induction system clean and the brake fluid exchange, they are highly recommended and very important to maintain the vehicle at optimal performance. It was recommended and your son approved the work and chose not to call you. We do want to help you out with a partial refund and want you to be happy, so please give me a call as soon as you can get a chance. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM
Stay away from this dealer, we recently visited the
Stay away from this dealer, we recently visited the dealer and got into negotiations on a Used Telluride they had in stock. We pretty much had come to an agreement on the value of my trade after they made a bogus comment about the roof of my truck would need to be repainted , when all it need was to be washed. Then they kept insisting we finance the remaining amount instead of paying cash. We felt like we were dealing with a sleezy , dishonest sales manager from the 70's. Do not deal with them , you will regret it. We did not purchase fro them and went to Suntrup Kia where the purchase process was easy and painless, we felt treated fairly and did not feel that they were being dishonest with us.
Stay away from this dealer, we recently visited the
Stay away from this dealer, we recently visited the dealer and got into negotiations on a Used Telluride they had in stock. We pretty much had come to an agreement on the value of my trade after they made a bogus comment about the roof of my truck would need to be repainted , when all it need was to be washed. Then they kept insisting we finance the remaining amount instead of paying cash. We felt like we were dealing with a sleezy , dishonest sales manager from the 70's. Do not deal with them , you will regret it. We did not purchase fro them and went to Suntrup Kia where the purchase process was easy and painless, we felt treated fairly and did not feel that they were being dishonest with us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I can assure you that is exactly the opposite of who we are and we do apologize that things didn’t work out, however, at Jay Wolfe Toyota of West County, we take pride in creating a five-star experience for our customers, which can be shown through our JD Powers Dealer of Excellence Award. We are disappointed with this review and we genuinely feel that we don’t deserve it, especially considering that we reached your target goal out the door price. Unfortunately, the Used Car Manager was off on Nov 9th, and you were headed out of town the next morning. It’s not an excuse, however, the new car manager who wasn’t aware of this deal could not make a decision or override the Used Car Manager since it was a loss on the gross side due to the fact that the Telluride was aging. It is also the reason why you were getting a great price and didn’t have much room to negotiate. So to be clear, you did not speak with any manager during your visit (which we regret), you only spoke with our sales consultant while here. However, one of our managers followed up with you a couple of weeks following your experience in an attempt to touch base and that was the extent of the interaction. Also, I should mention that each of our store managers has 10+ years of experience and was promoted from within. Each of them is well educated well spoken, respectful, and treats customers with transparency and courtesy. As a result, it is shocking to us that you would describe the most advanced and well-awarded dealership in the state of MO as such since we are the complete opposite and work hard to make sure that is clear to every customer we interact with. I am not aware of any dealership that has a complementary bistro with breakfast, lunch, and an array of free snacks and drinks. We offer 4 years complimentary maintenance on new cars and two years on used cars as an additional value. I can really go on and on describing what we do here and for our community including, first responders, schools, charities, firefighters, and law enforcement agencies. We read all the notes and the texts from the salesperson you worked with and as I mentioned earlier, the deal really should have happened. Your truck is going on 13 years old and we didn’t plan on keeping it due to a few concerns, including some rust and not limited to the condition of the paint on the truck's roof. The truck was very dirty when we inspected it here and the paint appeared to have tree sap and or oxidization upon first inspection and we were unable to tell what we were looking at as a result. My appraiser/buyer is very diligent with his appraisals and is always careful in the attempt to prevent our getting stuck in or hurt by missing significant vehicle issues during our appraisal process. After all, our dealership currently has over $120,000 in negative equity across many of our trades/purchases due to market price dropping significantly over the past 4 months or related to other mechanical issues that were not detected at the time of appraisals which is exactly why we were selling this pre-owned Telluride at a loss. The bottom line, this deal should have happened and it didn’t have to be complicated and some of that was on us, however no bad intentions whatsoever. I feel timing and communication were deterring factors in this case. Congratulations on your purchase and hope to make it up to you in the future. Sincerely, Management team 636-207-3926
Just bought my second used vehicle at Jay Wolfe and will
Just bought my second used vehicle at Jay Wolfe and will happily send my family and friends to this dealership! I got a 2006 Tundra last year and just this week bought a 2016 4Runner. Both times the process was stress-free and pleasant, and Gerry the salesman went above and beyond. He helped my 8 year-old daughter get snacks, tour the building, and find a place to read and play while we finished my paperwork. We often expect car salespeople to be pushy, but I thought Joseph the used car manager and the other salesmen were knowledgeable, friendly, efficient, and accommodating to my specific (and modest) budget, interests, and needs. Billy and Jason in finance were super nice and i didn’t feel pressured at all- I got exactly what I wanted. I had a great experience and definitely recommend Jay Wolfe Toyota. They’re helpful. They listen. They’re accommodating. I’m a happy camper :)
Just bought my second used vehicle at Jay Wolfe and will
Just bought my second used vehicle at Jay Wolfe and will happily send my family and friends to this dealership! I got a 2006 Tundra last year and just this week bought a 2016 4Runner. Both times the process was stress-free and pleasant, and Gerry the salesman went above and beyond. He helped my 8 year-old daughter get snacks, tour the building, and find a place to read and play while we finished my paperwork. We often expect car salespeople to be pushy, but I thought Joseph the used car manager and the other salesmen were knowledgeable, friendly, efficient, and accommodating to my specific (and modest) budget, interests, and needs. Billy and Jason in finance were super nice and i didn’t feel pressured at all- I got exactly what I wanted. I had a great experience and definitely recommend Jay Wolfe Toyota. They’re helpful. They listen. They’re accommodating. I’m a happy camper :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Julie, for your amazing, detailed review. Nothing pleases us more than knowing our Sales Team was knowledgeable, friendly, efficient, and accommodating ensuring you repeatedly enjoy a pleasant and stress-free car-buying experience. Congratulations on your 2016 Toyota 4Runner. Our team works diligently to listen to our customers wants and needs to ensure they find the perfect vehicle. Let us know if you need any further assistance, we at Jay Wolfe Toyota of West County are always here to help.
Terrible customer service
Your customer service is awful. If I get some services elsewhere (for a better price) Jay Wolfe should not treat me with any less respect. The JW Service department should be grateful any time A customer comes in for a service. They should be positive and informative and they should show appreciation. Service attendants at JW have a long way to go.
Terrible customer service
Your customer service is awful. If I get some services elsewhere (for a better price) Jay Wolfe should not treat me with any less respect. The JW Service department should be grateful any time A customer comes in for a service. They should be positive and informative and they should show appreciation. Service attendants at JW have a long way to go.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ann, We are very disappointed that you feel this way about your experience with our Service Department. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! I can assure you that it is not intended in any way and the advisors as a group have been addressed. I do agree with you, a smile goes a long way, sometimes an advisor gets caught up in a situation or two that can be related to many things including being short-staffed. After all, we are a large service dept and service between 120-150 customers every day. I can assure you that We treat customers with respect and transparency, so what you are indicating doesn’t align with who we are therefore, we need to speak with you to go over your experience and correct what happened. We have attempted to reach you a few times, but no response back yet. We do care and we want to make sure every customer is happy and satisfied with their experience at our service dept. We always make sure that is the case which is what made us the largest Toyota service dept in St. Louis and in the top 5 in our six-state region. We are also the most awarded dealership in town as a result of what we do, not to mention our complimentary bistro and lounge. Please reach out to me when you have a moment so we can learn more and work on making things right. We care deeply about your experience and truly value your business! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM
Customer service is TERRIBLE!
Customer service is TERRIBLE!!! Never called me to let me know my car was ready. Woman who answered phone very rude. Went to go pick up my car after they claim they called me to say it was ready. Which is a total LIE, because when I gave them my phone number they said they can't find me or my car!! Finally find my car so I walk into service department to pick up my car 6 men either standing looking at their phones or doing nothing. No response no "Good Morning" "How can we help you" just COLD looks! Paid $350 for an oil change and light bulb. I paid they bring my car around and the part that holds the light bulb in is sitting in the passenger seat!!! That I paid to have installed! STAY AWAY unless you want to be treated rudely and like to be over charged and deal with incompetence. NEVER WILL GO BACK!!!
Customer service is TERRIBLE!
Customer service is TERRIBLE!!! Never called me to let me know my car was ready. Woman who answered phone very rude. Went to go pick up my car after they claim they called me to say it was ready. Which is a total LIE, because when I gave them my phone number they said they can't find me or my car!! Finally find my car so I walk into service department to pick up my car 6 men either standing looking at their phones or doing nothing. No response no "Good Morning" "How can we help you" just COLD looks! Paid $350 for an oil change and light bulb. I paid they bring my car around and the part that holds the light bulb in is sitting in the passenger seat!!! That I paid to have installed! STAY AWAY unless you want to be treated rudely and like to be over charged and deal with incompetence. NEVER WILL GO BACK!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I know we spoke already and we have taken care of you just shortly after. As I mentioned before, we would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! I spoke with your advisor William and he did tell me that he called you twice, however you were in a bad signal area that day at a festival. I know he should have called you again and possibly texted you just in case. Again, we do apologize for the inconvenience and delay that this may have caused you. The advisors have been addressed and the last time you and I spoke, you were happy and satisfied. Please reach out to me should you have any more concerns or questions. We care deeply about your experience and truly value your business! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM
My experience at Jay Wolfe was fine until the finance guy
My experience at Jay Wolfe was fine until the finance guy entered the process. From there it went downhill fast. Nothing to do with my credit worthiness- my credit score was 835. The financing I was offered was sub-par, not totally unexpected and because I intended to re-finance the loan with my credit union anyway, not a big deal; more of an annoyance. The problem was the high-pressure sales pitch to purchase additional protection packages. He would not back off- would not take no for an answer. Things escalated and it was quite uncomfortable. The finance guy single handedly turned an otherwise positive car buying experience into a rotten one that I’ve since regretted. I will not be returning to purchase another vehicle nor to service the one that I purchased.
My experience at Jay Wolfe was fine until the finance guy
My experience at Jay Wolfe was fine until the finance guy entered the process. From there it went downhill fast. Nothing to do with my credit worthiness- my credit score was 835. The financing I was offered was sub-par, not totally unexpected and because I intended to re-finance the loan with my credit union anyway, not a big deal; more of an annoyance. The problem was the high-pressure sales pitch to purchase additional protection packages. He would not back off- would not take no for an answer. Things escalated and it was quite uncomfortable. The finance guy single handedly turned an otherwise positive car buying experience into a rotten one that I’ve since regretted. I will not be returning to purchase another vehicle nor to service the one that I purchased.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello! Your feedback is important to us here at Jay Wolfe Toyota of West County and I would appreciate the opportunity to speak with you to address your experience with our finance team. Please email me with your preferred contact information. Thank you, Sincerely, Mike Wania Sales Manager 636-207-3922 Mwania@jaywolfe.com