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Reviews
Communication was prompt and easy.
Communication was prompt and easy. The buying and trade in process was flexible to me which is nice when you work 6-7 days a week
Communication was prompt and easy.
Communication was prompt and easy. The buying and trade in process was flexible to me which is nice when you work 6-7 days a week
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kayla, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Rose and our team to shop for and bring home your new Toyota, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
White River Toyota has a knowledgeable, courteous,
White River Toyota has a knowledgeable, courteous, respectful service and sales staff, I have been satisfied with their customer support and service for years. Darrin Kennedy was excellent to work with. He was flexible with scheduling. He listened to my concerns, he explained all the options that were available. His efficiency and professionalism before, during and after the sales process were exemplary. I highly recommend him.
White River Toyota has a knowledgeable, courteous,
White River Toyota has a knowledgeable, courteous, respectful service and sales staff, I have been satisfied with their customer support and service for years. Darrin Kennedy was excellent to work with. He was flexible with scheduling. He listened to my concerns, he explained all the options that were available. His efficiency and professionalism before, during and after the sales process were exemplary. I highly recommend him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Darrin to shop for your new Toyota, and that he was able to help find the perfect fit for your needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
Super simple, easy experience.
Super simple, easy experience. Would do business with again. No complaints. In and out quickly.
Super simple, easy experience.
Super simple, easy experience. Would do business with again. No complaints. In and out quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Branson to shop for your new Toyota, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
Rose was very professional and made the process seemless
Rose was very professional and made the process seemless & transparent. she was always available and fantastic to work with.
Rose was very professional and made the process seemless
Rose was very professional and made the process seemless & transparent. she was always available and fantastic to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Rose to shop for your new Toyota, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
I have purchased 3 trucks and would recommend you give
I have purchased 3 trucks and would recommend you give them a try- I have had easy straight forward dealings. I have never felt pressured when I tell them what I need - they find it. I have all 3 times walked in cold stated my needs and had my truck in less than a week.
I have purchased 3 trucks and would recommend you give
I have purchased 3 trucks and would recommend you give them a try- I have had easy straight forward dealings. I have never felt pressured when I tell them what I need - they find it. I have all 3 times walked in cold stated my needs and had my truck in less than a week.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chantal, Thank you for taking the time to share your feedback - We are so glad to hear that you have enjoyed working with our team, and that Sheldon was able to help find the perfect Toyota #3 for you! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!
I appreciate the time and energy that Brian put into
I appreciate the time and energy that Brian put into helping us find a vehicle that was a perfect fit. Honestly, if I had been him, I would have run short on patience, as he worked with us for over six months. He even came in on his day off to help close out our purchase. I will definitely seek out Brian when it comes time to trade again.
I appreciate the time and energy that Brian put into
I appreciate the time and energy that Brian put into helping us find a vehicle that was a perfect fit. Honestly, if I had been him, I would have run short on patience, as he worked with us for over six months. He even came in on his day off to help close out our purchase. I will definitely seek out Brian when it comes time to trade again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shawn, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Brian to shop for your new Toyota, and that in the end, he was able to help find the perfect fit for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
Absolutely the best buying experience I've ever had from
Absolutely the best buying experience I've ever had from start to finish no xxxxxxxx or hidden fees just straight shooting with Darrin!!! Thank you!!
Absolutely the best buying experience I've ever had from
Absolutely the best buying experience I've ever had from start to finish no xxxxxxxx or hidden fees just straight shooting with Darrin!!! Thank you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Darrin and our team to shop for your new Toyota, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
Sheldon is honest, easy going, very helpful, and a
Sheldon is honest, easy going, very helpful, and a pleasure to work with. I would recommend Sheldon to anyone looking to buy new or used at White River Toyota.
Sheldon is honest, easy going, very helpful, and a
Sheldon is honest, easy going, very helpful, and a pleasure to work with. I would recommend Sheldon to anyone looking to buy new or used at White River Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Roberta, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Sheldon and our team to shop for your new Toyota, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
I was very happy with my expetience buying a car at White
I was very happy with my expetience buying a car at White River Toyota. Dave Bennett was very helpful and I really like my '23 Camry!
I was very happy with my expetience buying a car at White
I was very happy with my expetience buying a car at White River Toyota. Dave Bennett was very helpful and I really like my '23 Camry!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Dave and our team to shop for your new Camry, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!
Terrible customer service.
Terrible customer service. Wait time for the scheduled service was confirmed in advance by telephone but when I arrived, intending to wait, I was told by Ms. Simond that there was no way to tell how long it could take - according to her it could be four hours or even six hours to diagnose a faulty A/C. When I tried to explain that I had checked in advance and was told it would be a two hour appointment, she shrugged and proceeded to provide a description of the diagnostic process. Not helpful. Having the diagnostic process for an A/C unit explained does not address the disconnect between my expectations at the time of making the appointment on the phone and the vastly different scenario she is presenting when I arrive. It certainly doesn't meet my needs as a paying customer, does it or make up for the time I have taken off work? This is the second time the dealership has indicated they will do a specific evaluation and then, when I showed up, I was told "too bad, it's not happening today and you will just have to come back (first time)" or "too bad, it's gonna take anywhere from a few hours to six hours (second time)". They clearly don't want you to wait for the A/C diagnostic but then WHY tell me that's an option and give me an appointment in the far future which is for "waiting on site"? Throughout the exchange, Ms. Simonds attitude was clearly that she had the right set of facts and I could just deal with it.
Terrible customer service.
Terrible customer service. Wait time for the scheduled service was confirmed in advance by telephone but when I arrived, intending to wait, I was told by Ms. Simond that there was no way to tell how long it could take - according to her it could be four hours or even six hours to diagnose a faulty A/C. When I tried to explain that I had checked in advance and was told it would be a two hour appointment, she shrugged and proceeded to provide a description of the diagnostic process. Not helpful. Having the diagnostic process for an A/C unit explained does not address the disconnect between my expectations at the time of making the appointment on the phone and the vastly different scenario she is presenting when I arrive. It certainly doesn't meet my needs as a paying customer, does it or make up for the time I have taken off work? This is the second time the dealership has indicated they will do a specific evaluation and then, when I showed up, I was told "too bad, it's not happening today and you will just have to come back (first time)" or "too bad, it's gonna take anywhere from a few hours to six hours (second time)". They clearly don't want you to wait for the A/C diagnostic but then WHY tell me that's an option and give me an appointment in the far future which is for "waiting on site"? Throughout the exchange, Ms. Simonds attitude was clearly that she had the right set of facts and I could just deal with it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback - We are sorry to hear that your experience working with our team to resolve your vehicle's air conditioning concerns was anything less than exceptional. We would appreciate the opportunity to discuss this in greater detail, so that we may both resolve your concerns, as well as continue to diagnose your vehicle's air conditioner troubles. With this in mind, we would like to invite you to contact our Customer Relations Manager, Adam Miller. He can be reached directly at (802) 865-8269, Thank you again for your feedback, and we look forward to hearing from you!