Reviews
A professional salesman with attention to the buyers...
A professional salesman with attention to the buyers needs. Explained everything in easy to understand terms. Will definitely buy another Toyota from White River Toyota!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Tracey, Thank you for taking the time to share your feedback - We are pleased hear that you enjoyed working with Marty to shop for your new Toyota, and that he was able to help you find the perfect vehicle to fit your needs! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!
The quality of service in the service dept was excellent....
The quality of service in the service dept was excellent. Dana is always friendly, pkeasant and accommodating. Waiting 3 and 1/2hours was not an issue ,given the service needed. Unable to wear a mask, I was prepared to sit outside,but was told it was ok to sit in the lounge. After 3hours and 20 minutes of sitting inside , it was indicated that I could not be sitting inside without a mask. Yes, a mask was offered ,but i told them twice I could not wear a mask. It was not so much that I had to move,but the way in which I was approached,that irritated me. My suggestion to you is to have a special place for people who can't wear a mask....seperate from those who can. Outside,enclosed tents would work,too. Winter is coming and it is cold outside, so if you really care so much for your customers.... Service department: 5 star Other: 0 star
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback - We are pleased to hear that overall your visit to our service department was an enjoyable one, and that your appointment went smoothly! To address your mask-related concerns: It is indeed within the guidelines for the state of Vermont for you to be in our indoor waiting area without a mask, if (to quote state guidelines) wearing one 'Creates a challenge that is complicated or irritated by a facial covering.' We apologize for the confusion during your visit; we will be working to educate our staff on the state mandate, so as to avoid such situations in the future. We appreciate both your feedback, and your patience with us as we continue to navigate these difficult times. Please rest assured that we are constantly working to find new and better ways to safely serve our customers, especially with the colder winter months coming. We look forward to seeing you again, Safe travels!
White River Toyota is a well organized dealership and...
White River Toyota is a well organized dealership and service department. Service was done in the estimated time frame and the personnel were friendly and informative. I would recommend them to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback - We are pleased to hear that your recent visit to our service department went smoothly, and that you have enjoyed working with Dana and our staff! We look forward to seeing you for your next scheduled maintenance appointment, Until then, safe travels!
Zach was the ultimate professional. He listened...
Zach was the ultimate professional. He listened carefully, worked effectively to meet our needs, went out of his way to deliver the exact car we wanted, was a great teacher explaining all the technology and features of our new car. In sum, he was the perfect person to get us the right car..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joseph, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Zach to shop for your new Toyota, and that he was able to find the exact vehicle you were looking for, as well as that he made sure you had all the necessary information about all of it's features (and there are many!) before brining it home! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!
Sheldon sold me a RAV4 which I’m very happy with. I felt...
Sheldon sold me a RAV4 which I’m very happy with. I felt he was low-pressure, honest, and personable. The whole staff was also very tolerant of my toddler’s presence during the buying process. Would definitely return to WRT for my next vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Sheldon to shop for your new Toyota, and that the process went smoothly! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!
Jon Roden went out of his way to make sure I was...
Jon Roden went out of his way to make sure I was satisfied with my purchase. He answered all my questions thoroughly. Start to finish was smooth and everyone at the dealership was welcoming.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Jon and our staff to shop for your new Toyota, and that the process of choosing the right one went smoothly! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!
This was a great dealership to work with. They had good...
This was a great dealership to work with. They had good plans for COVID, made it easy for me to test drive cars, and answered my questions at every stage!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed shopping for your new Toyota with Sheldon and our staff, and the finding your new car went smoothly! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!
Marty was Professional at every step of the buying...
Marty was Professional at every step of the buying process. He promptly answered all my questions via phone, texts or emails. The result was a customer with 100% satisfaction. This is my 6th Toyota and the third one from White River Toyota. By far the best Dealership I have dealt with. Donald Hunt
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Donald, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Marty to find your new Toyota, and are honored to hear that your newest one will be your third one chosen with Marty's help. Thank you for your loyalty. We look forward to seeing you in the service department for your next scheduled maintenance visit, Until then, enjoy your new Toyota and safe travels!
Reviewing Marty Adams on a scale of 1-10, I'll give him a...
Reviewing Marty Adams on a scale of 1-10, I'll give him a 15. He's a pleasure to work with in every way. I have never had such a smooth experience buying from a dealership.Thanks, and I love my new Tacoma.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Marty to find your new Toyota, and that the process of bringing home your new Tacoma went so smoothly! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, enjoy your new truck, and safe travels!
I choose to drive 100 miles round trip in order for my...
I choose to drive 100 miles round trip in order for my vehicle to be serviced by this dealer. Their scheduling and estimate time of repair have always been right on the button. It is very nice to work with the same repair scheduler every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback - We are honored to hear that you have chosen White River Toyota as your service department of choice! We are also pleased to hear that you have enjoyed working with our staff, as well as that your recent visit went smoothly. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!