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Wilson Toyota of Ames

(3,915 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(3,915 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wilson Toyota of Ames from DealerRater.

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Service person helped me as I am handicappped by...

Service person helped me as I am handicappped by completing paperwork for10000 mile checkup and explai ing in detail afterwards everything they covered and what everything meant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wilson Toyota of Ames is amazing. They are always...

Wilson Toyota of Ames is amazing. They are always respectful. Communicate well what is wrong and when my car will be done. Lonnie is awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

There isn’t a person at this dealership that doesn’t work...

There isn’t a person at this dealership that doesn’t work hard isn’t friendly and won’t do anything to make your deal the best it can be. I needed things wrapped up by a certain date they worked hard to make sure that they were even in these trying times when it’s hard to find a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had an 11:30 appointment and after an hour and 15 minutes...

Had an 11:30 appointment and after an hour and 15 minutes I had to ask status. Wanted to do a recall that was unknown that would’ve take another hour plus. Total time was an hour and a half and had I not asked i would’ve been there close to 3 hours.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always appreciate the prompt, professional service...

I always appreciate the prompt, professional service provided by Wilson Toyota of Ames. I've been a customer for over 25 years and have never been anything but happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thanks Wilson Toyota. I bought a used car for my son, it...

Thanks Wilson Toyota. I bought a used car for my son, it was a stick-shift; my son has never driven a stick. Chad our dealer gave my son his 1st lesson not to mention they were kind enough to drop a new clutch in our new/used car. Thank you very much Steve and Chad you’ve made a very happy Mom & Son. Bless you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My visit was short & sweet. That’s all I’m looking for....

My visit was short & sweet. That’s all I’m looking for. Hmmm... you want 25 words? I’ve said it all in way fewer. These “requirements “ make me not want to participate in your surveys.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wilson Toyota of Ames is fast, friendly, and transparent...

Wilson Toyota of Ames is fast, friendly, and transparent all throughout the purchasing process. Brenden was able to help me lease a vehicle and answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had never been to this dealership prior to this...

I had never been to this dealership prior to this experience, yet after my son’s vehicle was hit they were great at communicating. We had a good experience although GM has back ordered windshields they kept us informed on everything going on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wilson dealer ship is great and nice to work with Brad is...

Wilson dealer ship is great and nice to work with Brad is one of the best sales man I now thanks for all your hard work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.