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Wilson Toyota of Ames

(3,914 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(3,914 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wilson Toyota of Ames from DealerRater.

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Logan checked me in for the service.

Logan checked me in for the service. He showed me a special that Wilson’s was offering on my car’s brake pads. Sounded like a smart thing to do. He said that it would take take an hour or two. Car was ready as promised. I also appreciated the ride that Doug provided to take me home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy to work with and willing to help.

Very easy to work with and willing to help. Would recommend buying from them for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It is the only dealership in town but it has friendly,

It is the only dealership in town but it has friendly, kind and helpful employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent orientation to the safety features vehicle of

Excellent orientation to the safety features vehicle of my choice. Went out of his way to meet my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very good very fast happy with everything tow thumbs up

Very good very fast happy with everything tow thumbs up good people to help you thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service team did a great second effort in locating a

Service team did a great second effort in locating a hard-to-find problem. Nick found the issue, explained the problem, and offered suggestions on the repair. Outstanding results!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service appointment was fine but the shuttle was not

The service appointment was fine but the shuttle was not convenient. I dropped my car off early for my appointment and was planning to leave it for the afternoon. The shuttle was gone for more than half an hour. I eventually called my son to come pick me up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was superb.

The service was superb. Everyone we encountered was friendly, professional, and honest. We needed repairs at the collision center and we were due for servicing. It was taken care of efficiently. They kept us informed of progress and their estimation of cost and time was spot on. We would use them again and strongly recommend them to anyone needing Toyota dealer services. We had to drive from out of town for their services but it was well worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ames Wilson Toyota took care of my vehicle and explained

Ames Wilson Toyota took care of my vehicle and explained what needed to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy to work with.

Very easy to work with. Knowledgeable! Mark knew all we needed to know about each vehicle we test drove.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.