Toyota of Batavia

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3.1
(249 reviews)
Visit Toyota of Batavia
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–8:00pm
Tuesday 9:00am–8:00pm 8:00am–8:00pm
Wednesday 9:00am–5:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–8:00pm
Friday 9:00am–5:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 456-7649 (866) 456-7649
Used (585) 300-4946 (585) 300-4946
Service (585) 861-6227 (585) 861-6227

Inventory

See all 180 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2009.
Our large inventory and wide selection of models along with competitive pricing allow us to make you a great deal on the Toyota of your choice. At Toyota of Batavia our goal is to assist you in making a confident decision. Our friendly professional sales and service staff are here to answer your questions and listen to your needs. Whether you're shopping for a new used or TCUV vehicle we've got what you're looking for! Our sizeable inventory includes popular Toyota models including Camry Corolla RAV4 Prius Tacoma & Tundra. Whether you live in the Buffalo Rochester Genesee County or areas in between...We're ready to serve you!
Welcome to WNY's Fastest-Growing Toyota dealer and winner of the 2014 Toyota President's Award!

Service center

Phone number (585) 861-6227

Service hours

Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

3.1
(249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Fantastic dealership!!

Excellent experience, actually gave us more for our vehicle than originally offered. Would definitely recommend this dealership and do business with them again. We live a distance away and they even delivered our new vehicle to us, which was amazing!

5.0

Fantastic dealership!!

Excellent experience, actually gave us more for our vehicle than originally offered. Would definitely recommend this dealership and do business with them again. We live a distance away and they even delivered our new vehicle to us, which was amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2.0

Have always had decent service here but $123 oil change

Have always had decent service here but $123 oil change is ludicrous. Even competing overpriced dealer charges less.

2.0

Have always had decent service here but $123 oil change

Have always had decent service here but $123 oil change is ludicrous. Even competing overpriced dealer charges less.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

On 2/22/2022 I went to Upstate Toyota looking for a new

On 2/22/2022 I went to Upstate Toyota looking for a new 1794 Tundra, the salesperson took down exactly what I wanted and said I would have it by the end of May. In April the salesperson called me and said it would now be June. In May the salesperson called me and said it would now be July. In August the salesperson called me and said, “well we really don’t know when your vehicle will be in but I can’t believe they will push it back past the end of the year”. On 10/26/2022 a factory sales rep. for NY and NJ called me and said,”it will be March before you see that vehicle”. Does anyone at Upstate Toyota know what they are doing? A 1794 exactly like I want is at the Toyota dealer in Erie but Upstate can’t get one. At this point I can’t recommend Upstate Toyota to anyone. Gary Chamberlain

1.0

On 2/22/2022 I went to Upstate Toyota looking for a new

On 2/22/2022 I went to Upstate Toyota looking for a new 1794 Tundra, the salesperson took down exactly what I wanted and said I would have it by the end of May. In April the salesperson called me and said it would now be June. In May the salesperson called me and said it would now be July. In August the salesperson called me and said, “well we really don’t know when your vehicle will be in but I can’t believe they will push it back past the end of the year”. On 10/26/2022 a factory sales rep. for NY and NJ called me and said,”it will be March before you see that vehicle”. Does anyone at Upstate Toyota know what they are doing? A 1794 exactly like I want is at the Toyota dealer in Erie but Upstate can’t get one. At this point I can’t recommend Upstate Toyota to anyone. Gary Chamberlain

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
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5.0

Very Happy Customer

Leon H. is absolutely a great salesman, as we have bought 6 cars from.. He is always treated us very well and we wouldn't go to any other dealership or saleman...

5.0

Very Happy Customer

Leon H. is absolutely a great salesman, as we have bought 6 cars from.. He is always treated us very well and we wouldn't go to any other dealership or saleman...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Last Monday my daughter had her Toyota in the service

Last Monday my daughter had her Toyota in the service department as it would not start. She left a note listing what components had been checked. On of those items was the started had been checked and was not the problem. Later that day she got a call informing her the starter was bad and had to be replaced. I contacted the dealership and informed them they must have made a mistake as I h ad tested the starter and it performed ok. They said they would check it again. They informed me the starter had a short and needed replacement. I went to see them and was told they would replace the starter for $650. I asked what they would do if I paid the $650 and it still wouldn't start. The reply was that it could be something else wrong. Sensing the beginning of a rather large bill on the way I told them I would take the car to another garage. They said I had to pay for diagnostics. I replied i would not pay and was told to get the car off their lot that day. I took the car a half mile down the road to another garage who repaired the car in minutes by cleaning a corroded ground wire on the engine.

1.0

Last Monday my daughter had her Toyota in the service

Last Monday my daughter had her Toyota in the service department as it would not start. She left a note listing what components had been checked. On of those items was the started had been checked and was not the problem. Later that day she got a call informing her the starter was bad and had to be replaced. I contacted the dealership and informed them they must have made a mistake as I h ad tested the starter and it performed ok. They said they would check it again. They informed me the starter had a short and needed replacement. I went to see them and was told they would replace the starter for $650. I asked what they would do if I paid the $650 and it still wouldn't start. The reply was that it could be something else wrong. Sensing the beginning of a rather large bill on the way I told them I would take the car to another garage. They said I had to pay for diagnostics. I replied i would not pay and was told to get the car off their lot that day. I took the car a half mile down the road to another garage who repaired the car in minutes by cleaning a corroded ground wire on the engine.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

I PURCHASED A 2012 CHEVY CRUZE FROM THIS DEALERSHIP ON

I PURCHASED A 2012 CHEVY CRUZE FROM THIS DEALERSHIP ON AUGUST 2, 2022. I DROVE IT ABOUT 110 MILES AND THE ENGINE LIGHT CAME ON THE SAME DAY. SO I NOTIFIED THE DEALERSHIP THAT TOLD ME THE ENGINE LIGHT WILL "CLEAR" AFTER DRIVING THE CAR SOME MORE. BEFORE I PURCHASED IT, I WAS TOLD THAT "EVERYTHING WAS GOOD", NO PROBLEMS. I AM UPSET BECAUSE THE "WARRANTY" IS SUPPOSED TO BE FOR 4000 MILES BUT ON THE WAY HOME THE ENGINE LIGHT COMES ON AND THEN THE GENERAL MANAGER HESITATES ON A RESOLUTION TO THE ISSUE OF THE SALESMEN, JASON OR TONY TO INFORM ME OF ANY PROBLEMS BEFORE I PURCHASED THIS CAR.! IT SEEMS LIKE THEY MIGHT OF "CLEARED ANY CODES" TO PREVENT THE ENGINE LIGHT FROM COMING ON RIGHT AWAY. I AM WORRIED OF WHY THE ENGINE LIGHT COMES ON AND HOW THE DEALERSHIP WILL SOLVE THIS PROBLEM. I WILL SEEK CONTACTING THE ATTORNEY GENERAL'S OFFICE IF NECESSARY!!!!

1.0

I PURCHASED A 2012 CHEVY CRUZE FROM THIS DEALERSHIP ON

I PURCHASED A 2012 CHEVY CRUZE FROM THIS DEALERSHIP ON AUGUST 2, 2022. I DROVE IT ABOUT 110 MILES AND THE ENGINE LIGHT CAME ON THE SAME DAY. SO I NOTIFIED THE DEALERSHIP THAT TOLD ME THE ENGINE LIGHT WILL "CLEAR" AFTER DRIVING THE CAR SOME MORE. BEFORE I PURCHASED IT, I WAS TOLD THAT "EVERYTHING WAS GOOD", NO PROBLEMS. I AM UPSET BECAUSE THE "WARRANTY" IS SUPPOSED TO BE FOR 4000 MILES BUT ON THE WAY HOME THE ENGINE LIGHT COMES ON AND THEN THE GENERAL MANAGER HESITATES ON A RESOLUTION TO THE ISSUE OF THE SALESMEN, JASON OR TONY TO INFORM ME OF ANY PROBLEMS BEFORE I PURCHASED THIS CAR.! IT SEEMS LIKE THEY MIGHT OF "CLEARED ANY CODES" TO PREVENT THE ENGINE LIGHT FROM COMING ON RIGHT AWAY. I AM WORRIED OF WHY THE ENGINE LIGHT COMES ON AND HOW THE DEALERSHIP WILL SOLVE THIS PROBLEM. I WILL SEEK CONTACTING THE ATTORNEY GENERAL'S OFFICE IF NECESSARY!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

We had been a customer of Toyota Batavias for several

We had been a customer of Toyota Batavias for several years and recently went in to purchase a car for my daughter as well as referring her friend to the dealership. When we got there Leon our salesperson acted as though he couldn’t be bothered. He wasn’t willing to work with us at all. My daughters friend asked to test drive a Toyota Rav 4 Prime that they had come in and Leon told him “no” because they have people come from out of state and they don’t want miles on the vehicles. That’s bad business. Needless to say he lost 4 loyal Toyota customers. I hope it was worth it. Just plain greedy!!!

1.0

We had been a customer of Toyota Batavias for several

We had been a customer of Toyota Batavias for several years and recently went in to purchase a car for my daughter as well as referring her friend to the dealership. When we got there Leon our salesperson acted as though he couldn’t be bothered. He wasn’t willing to work with us at all. My daughters friend asked to test drive a Toyota Rav 4 Prime that they had come in and Leon told him “no” because they have people come from out of state and they don’t want miles on the vehicles. That’s bad business. Needless to say he lost 4 loyal Toyota customers. I hope it was worth it. Just plain greedy!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Our “new” ride

We saw the vehicle we wanted online & were pleasantly surprised at how simple the buying process was! Jason Palmer was our salesman he was honest & focused on us.

5.0

Our “new” ride

We saw the vehicle we wanted online & were pleasantly surprised at how simple the buying process was! Jason Palmer was our salesman he was honest & focused on us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Repair: wanted $139 to “diagnose” problem,sounded like my...

Repair: wanted $139 to “diagnose” problem,sounded like my DR. I already knew the problem. I smelled a rip off and cancelled. These independent dealers think the repairmen are worth $200 per hour let alone inflated part prices. You can not buy a headlamp plastic cover alone, must buy whole assembly at approx. $140 plus labor, no wonder Toyota is more value in junk parts than you get in trade in!

1.0

Repair: wanted $139 to “diagnose” problem,sounded like my...

Repair: wanted $139 to “diagnose” problem,sounded like my DR. I already knew the problem. I smelled a rip off and cancelled. These independent dealers think the repairmen are worth $200 per hour let alone inflated part prices. You can not buy a headlamp plastic cover alone, must buy whole assembly at approx. $140 plus labor, no wonder Toyota is more value in junk parts than you get in trade in!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

So pleased!

Went there for one specific used car they had in stock. I bought that car at the price and finances that were discussed when I first saw the car. NO hidden anything!!! I test drove the car before repairs and cleaning were done and they did SO much to the car before I picked it up I was so happy!! Great, honest people...I know I know but they really are! Cheers!

5.0

So pleased!

Went there for one specific used car they had in stock. I bought that car at the price and finances that were discussed when I first saw the car. NO hidden anything!!! I test drove the car before repairs and cleaning were done and they did SO much to the car before I picked it up I was so happy!! Great, honest people...I know I know but they really are! Cheers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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