Toyota of Batavia

Very friendly. Low pressure. Flexible around your schedule. Feel like part of the family. Located right off thruway.

Promised things from the salesman, but now says he didn’t. Sold a extended platinum extended warranty, but I have no paperwork

Great place to buy a car. No pressure, very informative. The car was polished and perfect when I picked it up.

Excellent experience, actually gave us more for our vehicle than originally offered. Would definitely recommend this dealership and do business with them again. We live a distance away and they even delivered our new vehicle to us, which was amazing!

Have always had decent service here but $123 oil change is ludicrous. Even competing overpriced dealer charges less.

On 2/22/2022 I went to Upstate Toyota looking for a new 1794 Tundra, the salesperson took down exactly what I wanted and said I would have it by the end of May. In April the salesperson called me and said it would now be June. In May the salesperson called me and said it would now be July. In August the salesperson called me and said, “well we really don’t know when your vehicle will be in but I can’t believe they will push it back past the end of the year”. On 10/26/2022 a factory sales rep. for NY and NJ called me and said,”it will be March before you see that vehicle”. Does anyone at Upstate Toyota know what they are doing? A 1794 exactly like I want is at the Toyota dealer in Erie but Upstate can’t get one. At this point I can’t recommend Upstate Toyota to anyone. Gary Chamberlain

Leon H. is absolutely a great salesman, as we have bought 6 cars from.. He is always treated us very well and we wouldn't go to any other dealership or saleman...

Last Monday my daughter had her Toyota in the service department as it would not start. She left a note listing what components had been checked. On of those items was the started had been checked and was not the problem. Later that day she got a call informing her the starter was bad and had to be replaced. I contacted the dealership and informed them they must have made a mistake as I h ad tested the starter and it performed ok. They said they would check it again. They informed me the starter had a short and needed replacement. I went to see them and was told they would replace the starter for $650. I asked what they would do if I paid the $650 and it still wouldn't start. The reply was that it could be something else wrong. Sensing the beginning of a rather large bill on the way I told them I would take the car to another garage. They said I had to pay for diagnostics. I replied i would not pay and was told to get the car off their lot that day. I took the car a half mile down the road to another garage who repaired the car in minutes by cleaning a corroded ground wire on the engine.

I PURCHASED A 2012 CHEVY CRUZE FROM THIS DEALERSHIP ON AUGUST 2, 2022. I DROVE IT ABOUT 110 MILES AND THE ENGINE LIGHT CAME ON THE SAME DAY. SO I NOTIFIED THE DEALERSHIP THAT TOLD ME THE ENGINE LIGHT WILL "CLEAR" AFTER DRIVING THE CAR SOME MORE. BEFORE I PURCHASED IT, I WAS TOLD THAT "EVERYTHING WAS GOOD", NO PROBLEMS. I AM UPSET BECAUSE THE "WARRANTY" IS SUPPOSED TO BE FOR 4000 MILES BUT ON THE WAY HOME THE ENGINE LIGHT COMES ON AND THEN THE GENERAL MANAGER HESITATES ON A RESOLUTION TO THE ISSUE OF THE SALESMEN, JASON OR TONY TO INFORM ME OF ANY PROBLEMS BEFORE I PURCHASED THIS CAR.! IT SEEMS LIKE THEY MIGHT OF "CLEARED ANY CODES" TO PREVENT THE ENGINE LIGHT FROM COMING ON RIGHT AWAY. I AM WORRIED OF WHY THE ENGINE LIGHT COMES ON AND HOW THE DEALERSHIP WILL SOLVE THIS PROBLEM. I WILL SEEK CONTACTING THE ATTORNEY GENERAL'S OFFICE IF NECESSARY!!!!

We had been a customer of Toyota Batavias for several years and recently went in to purchase a car for my daughter as well as referring her friend to the dealership. When we got there Leon our salesperson acted as though he couldn’t be bothered. He wasn’t willing to work with us at all. My daughters friend asked to test drive a Toyota Rav 4 Prime that they had come in and Leon told him “no” because they have people come from out of state and they don’t want miles on the vehicles. That’s bad business. Needless to say he lost 4 loyal Toyota customers. I hope it was worth it. Just plain greedy!!!