INFINITI of Norwood

I’m very pleased with the service, specially with Fernando. He was friendly and fast to find me a loaner Fernando took his time to understand the problem with my car and kept me informed at all time Thank you so munch Fernando

I purchased my car at your dealer and Eric was the person who helped me with this car and my previous car that I purchased there, he his amazing at what he does. Anthony Chirico in service is also amazing at what he does.

I know you do a great job and love that you clean my car but a very long 2 1/2 hour wait for only an oil change

Infiniti of Norwood always gives us great service at a fair price. They fix things right the first time. Very professional. Nigel is a pleasure to work with.

My car with 41K miles under full warranty had failed a state inspection due to the inboard side of the front rotors not wearing correctly. The pad contact area was 50% rusted and not being contacted by the pad. This was on both sides. The pads were fine. both the inspection station and the state inspector said that something was wrong and it could not pass. Infiniti if Norwood tech looked at it and said everything was to spec with the brakes and they were operating as designed. I asked to speak with service manager and was told he was not available. I had them give me a print out of their diagnosis and after they changed a marker bulb, I left with my paperwork to bring it to the inspection station. They said the brakes are not safe and contacted the state inspector who also agreed that the brakes were not safe. I had to have the brake pads and rotors changed so I could pass inspection. I will be contacting Infiniti Corporate to report this. I have pictures, actual parts, and the supporting documents.

Great service and prompt attention. We felt very welcomed by everyone and got everything needed to get our vehicle back in shape. Will recommend it to everyone!

My husband and I have purchased/leased over 10 Infinity's over the course of 13 years. We keep going back to Norwood Infinity due to the hassel free sales process with Eric Amoah and Ken Hubbell. Additionally, the service department staff really make it easy to have any repairs and oil changes done. without worrying that I will be charged more than the estimate given. Nigel makes sure that I am kept informed at all times. I've dealt with so many in service over the years - Anthony Chirico and Anthony Tippett stand out. I gave them 5 stars because they deserve it and that's what keeps us coming back.

Very knowledgeable and friendly staff. Both Jon and Michael were fantastic to work with. I would highly recommend Infinity of Norwoord for a car purchase.

Every single time I have been to Infiniti of Norwood for service (at least 6 times a year for over the past decade), the service people are honest and friendly. They tell you what they did, what you need done in the future and explain everything with a smile.

Great service helped me quickly and provided the best service as always when I head to Infiniti of Norwood. They set me up with a loner to accommodate my schedule and the next day all the work I needed was done. Amazing crew