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Van Bortel Ford

(1,091 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

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Good Fastlane service

I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlane manager has always explained things clearly and offered reasonable options - great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quality work

i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my tires in a few months. They got me in quickly and treated me with respect, talking me through all my questions. I have been a fan for a while -- Van Bortel has never disappointed me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent choice of a car for me

I'm so excited already! Becoming a mother of 2 in a few months, I'll be able to adjust easier with how much space there is in the backseat, for both my six year old and the baby's carrier. The trunk will be able to hold the stroller, groceries and anything else I need to put back there. And the Android Auto is awesome. I've already utilized Spotify to listen to my favorites on the way to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

A good experience

This is my third good lease experience with VanBortel. My salesman was professional and helped me find the car I wanted with an agreeable payment schedule. Also, had great help introducing me to the new 2019 technologies.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Steve Miller is GREAT

Steve Miller Is excellent and very easy to deal with. I’ve always felt he wanted me to get a good deal. Honest and trustworthy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Matt German> Sales

Excellent service from Matt German. A true professional an very attentive to my requirements. When I return for my next vehicle purchase I will look up Matt German for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Oil Change and Tire Rotation

Tom and his crew provided fast and convenient service. Everyone was very professional and courteous ensuring that I was comfortable while I waited. Price was great and they provided me with a coupon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service

Anthony Pagliaro is a great people person and very knowledge and great explanations on different cars.I would recommend Anthony to others looking to purchase from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service, clear explanations.

Dan Happ made this a very easy buying experience. Throughout the process he responded to our questions promptly, followed up and went beyond what I would expect from a salesperson, and explained every option regarding the purchase. I would absolutely recommend Van Bortel (this is our fourth purchase from them) and Dan in in particular.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Trying the Ford Brand

Dan was a helpful sales person. He was an easy young man to deal with. I would recommend Dan to others looking to purchase from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.