Gerald Jones VW/Audi

3.6
(81 reviews)
Visit Gerald Jones VW/Audi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (706) 993-4831 (706) 993-4831
Used (706) 993-2921 (706) 993-2921
Service (706) 993-2403 (706) 993-2403

Inventory

See all 469 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2016.
ASK FOR VICTORIA MCPHEE when you arrive to Receive an additional $250 off !!!!
Since 1974 Gerald Jones VW has been the premier car dealership in the greater Columbia South Carolina area. Over that time we've learned a thing or two about how to treat customers and get them into the car of their dreams. With a professional sales staff a knowledgeable team of mechanics and the best finance team in the industry there's no better place to go for your next vehicle purchase. Here are just a few more reasons to give us your business.
ASK FOR VICKY MCPHEE FOR AN ADDITIONAL $250 OFF

Service center

Phone number (706) 993-2403

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.6
(81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Very Rude staff, Service Dept is garbage, almost

Very Rude staff, Service Dept is garbage, almost non-existent, Keith is a Loser. Would leave the State altogether next time if I had to, in order to avoid this crap hole, the son is ruining the business is what I've been told.

1.0

Very Rude staff, Service Dept is garbage, almost

Very Rude staff, Service Dept is garbage, almost non-existent, Keith is a Loser. Would leave the State altogether next time if I had to, in order to avoid this crap hole, the son is ruining the business is what I've been told.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Ben went above and beyond providing .

Ben went above and beyond providing .e with pricing and lease options. He's very knowledgeable about the VW models.

5.0

Ben went above and beyond providing .

Ben went above and beyond providing .e with pricing and lease options. He's very knowledgeable about the VW models.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

5 star service

So I have to leave a review about Brad! The energy and approach of the entire team is personable without pressure or haggling. Also specifically I was going through a big health transition and they made sure I didn’t have to add any concern with the character of the sales experience. Brad made sure I was taken care of, communicated well and wanted me to have no gray area about the details involved in the sale. Another part of this is my old vehicle had come to its end and I was concerned on multiple levels and for them as a team to express naturally a humanity and authentic engagement was comforting to say the least! I left with a vehicle that brought me joy, met my needs and I also was clear that I had a vehicle that would give me premium performance

5.0

5 star service

So I have to leave a review about Brad! The energy and approach of the entire team is personable without pressure or haggling. Also specifically I was going through a big health transition and they made sure I didn’t have to add any concern with the character of the sales experience. Brad made sure I was taken care of, communicated well and wanted me to have no gray area about the details involved in the sale. Another part of this is my old vehicle had come to its end and I was concerned on multiple levels and for them as a team to express naturally a humanity and authentic engagement was comforting to say the least! I left with a vehicle that brought me joy, met my needs and I also was clear that I had a vehicle that would give me premium performance

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

On a long road trip .

On a long road trip . Hit a blown tire which half detached our air dam. Dealer got us in quickly, zip tied the dragging piece up and sent us on our way with no charge and well wishes. They far exceeded our expectations

5.0

On a long road trip .

On a long road trip . Hit a blown tire which half detached our air dam. Dealer got us in quickly, zip tied the dragging piece up and sent us on our way with no charge and well wishes. They far exceeded our expectations

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Feeling Gouged For Service In My Opinion

I recently took an Audi Q3 to Gerald Jones to have transmission fluid filled - that's it. I received 6 Qts of Transmission fluid and was charged $630.10. The only part was a charge for the Transmission Drain bolt/plug (which they stated was damaged). I looked at it prior to the Service appointment and there was nothing wrong with the bolt. The Car has just over $60k miles and it was the first time the plug had ever been removed (with the proper wrench I might add). I am posting this for the public to understand the excessive costs you will pay at this location. The fluid itself has a retail value of less than $100. To put things more into perspective - I was charged over $13.00 for the washer alone that accompanies the bolt/plug. You make the decision yourself as to whether or not this reasonable, and if is how you want to spend your hard earned money. In my opinion, $630 for 6 Qts of fluid and a drain plug is ridiculous. Consider yourselves "informed". I will not be back to Gerald Jones Audi or any of the Gerald Jones Dealerships for service or a vehicle purchase. Ironically, we are approaching the time over the coming weeks to by a vehicle for my youngest daughter. We will be driving to alternate dealerships in Columbia, Greenville and the surrounding areas now and in the future unless they are not a part of the Gerald Jones Auto Group.

1.0

Feeling Gouged For Service In My Opinion

I recently took an Audi Q3 to Gerald Jones to have transmission fluid filled - that's it. I received 6 Qts of Transmission fluid and was charged $630.10. The only part was a charge for the Transmission Drain bolt/plug (which they stated was damaged). I looked at it prior to the Service appointment and there was nothing wrong with the bolt. The Car has just over $60k miles and it was the first time the plug had ever been removed (with the proper wrench I might add). I am posting this for the public to understand the excessive costs you will pay at this location. The fluid itself has a retail value of less than $100. To put things more into perspective - I was charged over $13.00 for the washer alone that accompanies the bolt/plug. You make the decision yourself as to whether or not this reasonable, and if is how you want to spend your hard earned money. In my opinion, $630 for 6 Qts of fluid and a drain plug is ridiculous. Consider yourselves "informed". I will not be back to Gerald Jones Audi or any of the Gerald Jones Dealerships for service or a vehicle purchase. Ironically, we are approaching the time over the coming weeks to by a vehicle for my youngest daughter. We will be driving to alternate dealerships in Columbia, Greenville and the surrounding areas now and in the future unless they are not a part of the Gerald Jones Auto Group.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your recent experience at Gerald Jones Volkswagen. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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5.0

AMAZING SERVICE!!!

AMAZING SERVICE DEPARTMENT!!! I start off with those three words so even if you don't read this whole review you get the point. We were traveling through Augusta GA after evacuating from hurricane Ida that had just devastated the New Orleans area. All warning lights popped up on the dash of my 2016 VW Jetta SEL and the vehicle went in to limp mode. Zero power over 35mph. On top of the destruction of hurricane Ida back home in New Orleans now I have a car that just basically gave up on me. The already pit in my stomach became even larger and only the worst case scenarios were going through my head now. A Google search leads me to the amazing team at Gerald Jones Volkswagen and the magic begins. Expecting at least a two or three day hotel stay in Augusta my service advisor Charles Davis takes me in to his service drive and assures me that everything will be alright and immediately puts one of his top techs named Mr. Chris on the case. Turns out it was as simple as a wheel speed sensor that the parts specialist Candace Betsch had sitting on the shelf in the parts department. While waiting on my vehicle to be repaired and strolling through the new car showroom I was greeted by the nicest young lady by the name of Vickie McPhee who introduced herself as the General Manager and was just as sweet as could be making sure that I was doing okay with a true concern about our safety during this hurricane evacuation. She even went as far as to introduce me to one of the owners Mr. David Jones and we had a great conversation as well. Next thing I know my service advisor Charles was standing next to me telling me that the speed sensor had already been replaced and my vehicle after being washed and run through quality control was ready to go. This my friends is one heck of a car dealership that has employed a team of people that truly care about their customers no matter where they are from or what dealership the vehicle was purchased. Keep up the good work and "job well done!"

5.0

AMAZING SERVICE!!!

AMAZING SERVICE DEPARTMENT!!! I start off with those three words so even if you don't read this whole review you get the point. We were traveling through Augusta GA after evacuating from hurricane Ida that had just devastated the New Orleans area. All warning lights popped up on the dash of my 2016 VW Jetta SEL and the vehicle went in to limp mode. Zero power over 35mph. On top of the destruction of hurricane Ida back home in New Orleans now I have a car that just basically gave up on me. The already pit in my stomach became even larger and only the worst case scenarios were going through my head now. A Google search leads me to the amazing team at Gerald Jones Volkswagen and the magic begins. Expecting at least a two or three day hotel stay in Augusta my service advisor Charles Davis takes me in to his service drive and assures me that everything will be alright and immediately puts one of his top techs named Mr. Chris on the case. Turns out it was as simple as a wheel speed sensor that the parts specialist Candace Betsch had sitting on the shelf in the parts department. While waiting on my vehicle to be repaired and strolling through the new car showroom I was greeted by the nicest young lady by the name of Vickie McPhee who introduced herself as the General Manager and was just as sweet as could be making sure that I was doing okay with a true concern about our safety during this hurricane evacuation. She even went as far as to introduce me to one of the owners Mr. David Jones and we had a great conversation as well. Next thing I know my service advisor Charles was standing next to me telling me that the speed sensor had already been replaced and my vehicle after being washed and run through quality control was ready to go. This my friends is one heck of a car dealership that has employed a team of people that truly care about their customers no matter where they are from or what dealership the vehicle was purchased. Keep up the good work and "job well done!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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5.0

have used the Gerald Jones VW service department more...

have used the Gerald Jones VW service department more than 6 times, each time I felt I was an appreciated customer. The staff is not only very professional, considerate but also friendly - giving the customer confidence in the quality of the service being provided.

5.0

have used the Gerald Jones VW service department more...

have used the Gerald Jones VW service department more than 6 times, each time I felt I was an appreciated customer. The staff is not only very professional, considerate but also friendly - giving the customer confidence in the quality of the service being provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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4.0

Buick enclave

They got back to me very quickly when I inquired about a Buick Enclave that they had. They were willing to send pictures and answer any questions I may have. My one downside was after the initial conversation, they never got back with me or asked to set up a test drive.

4.0

Buick enclave

They got back to me very quickly when I inquired about a Buick Enclave that they had. They were willing to send pictures and answer any questions I may have. My one downside was after the initial conversation, they never got back with me or asked to set up a test drive.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We appreciate the kind words and the feedback, Lauren. We look forward to seeing you again in the future! Regards, Melvin Barnes, General Manager mbarnes@gjauto.com

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1.0

WATCH OUT!

This dealership (Michelle)contacted me by email regarding an OTD price after I inquired about a used car via email. I am hearing impaired, so I only use email or text. I informed her to please either email me the quote or I would have my husband call to get the info because I am hearing impaired. When I didn't receive an email within an hour or so, my husband then called and asked if she would please send it to me, which she said she would. She sent it alright, 5 minutes later I got an email stating the car she had just reached out to me about had mysteriously already been sold that morning! REALLY? Sounds like discrimination of a hearing impaired person to us, either that, or they do not want to put their offer IN WRITING. Audi headquarters will be hearing about our experience.

1.0

WATCH OUT!

This dealership (Michelle)contacted me by email regarding an OTD price after I inquired about a used car via email. I am hearing impaired, so I only use email or text. I informed her to please either email me the quote or I would have my husband call to get the info because I am hearing impaired. When I didn't receive an email within an hour or so, my husband then called and asked if she would please send it to me, which she said she would. She sent it alright, 5 minutes later I got an email stating the car she had just reached out to me about had mysteriously already been sold that morning! REALLY? Sounds like discrimination of a hearing impaired person to us, either that, or they do not want to put their offer IN WRITING. Audi headquarters will be hearing about our experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We have seen your review and are currently looking into this situation. Regards, The Gerald Jones Audi Team

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5.0

Customer

The dealership for me has provided excellent customer service. Technician Cliff Williams customer service skill rates excellent and is second to none. Scheduling service appointments has truly been stress free and the care of my care has been so professional.

5.0

Customer

The dealership for me has provided excellent customer service. Technician Cliff Williams customer service skill rates excellent and is second to none. Scheduling service appointments has truly been stress free and the care of my care has been so professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Valerie, thank you for the feedback! We are happy to hear about your positive experience at Gerald Jones Audi, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Gerald Jones Audi Team (706) 228-6900

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