Gerald Jones VW/Audi

They got back to me very quickly when I inquired about a Buick Enclave that they had. They were willing to send pictures and answer any questions I may... have. My one downside was after the initial conversation, they never got back with me or asked to set up a test drive.

This dealership (Michelle)contacted me by email regarding an OTD price after I inquired about a used car via email. I am hearing impaired, so I only use... email or text. I informed her to please either email me the quote or I would have my husband call to get the info because I am hearing impaired. When I didn't receive an email within an hour or so, my husband then called and asked if she would please send it to me, which she said she would. She sent it alright, 5 minutes later I got an email stating the car she had just reached out to me about had mysteriously already been sold that morning! REALLY? Sounds like discrimination of a hearing impaired person to us, either that, or they do not want to put their offer IN WRITING. Audi headquarters will be hearing about our experience.

The dealership for me has provided excellent customer service. Technician Cliff Williams customer service skill rates excellent and is second to none.... Scheduling service appointments has truly been stress free and the care of my care has been so professional.

Went to just look and test drive the Volkswagen Atlas. Fell in love with the way it drove. We couldn't ask for a better salesman Rob Ibarra. He was... not pushy, explained everything and worked with us till we had a deal. Hopefully sending you another deal in a few weeks.

People at the Gerald Jones Audi/VW are very professional and nice to discuss on options with vehicles. It only took a few days before we made our decisions... for two vehicles, one to purchase and one to lease. Rod Ibarra made the process of negotiation and completion very smooth. The financing department is very efficient to complete two deals in about 1 hour. Thanks to Bill! This was the second time we made deal with Gerald Jones Audi. Now our family members are driving 2 Audi's and one VW, all from Gerald Jones. I would recommend Gerald Jones to anyone who are interested in owning a new vehicle.

I did a nation wide search for a specific make and model. I found it at Gerald Jones VW. I worked with a great salesperson Rob Ibarra. He answered all... my questions promptly and took pictures of things I wanted to see. It was a pleasure doing business with them.

Gerald Jones made buying my first Audi a positive experience. I would recommend Rob Ibarra and the team at Gerald Jones to anyone looking to buy a car.

When I walked in I was shown the great amount of appreciation for coming to Gerald Jones and choosing them to by my next commercial vehicle. It surely... paid off when I got a really good deal and not having a put too much down. I am very thankful for Rob Ybarra and Gerald Jones

Traded in our Q5 for a new Q7. Service was fast, fair, and efficient. Good folks to deal with. We are very happy with our vehicle and deal.

The process, attention given, effort on their part to find the car we wanted, being upfront and honest in every area of the dealings and giving us a very... comfortable, informative and caring atmosphere to do a major purchase gets a 5 star rating. They seemed to be much more interested in satisfying the customer than in just selling a car. Hat's off to the entire staff and those that create this type of atmosphere.