[{"id":606796,"firstName":"Carter","lastName":"Ward","titleText":"Pre owned Sales","shortBioText":"I joined the car sales industry back in May, but I have been in sales since the age of 19. I grew up In Atlanta, GA, playing baseball my whole life and into college. The main reason I love sales so much is the feeling of helping others achieve their desired outcome when dealing with our company. Forming new relationships, both professionally and personally, through the sales cycle is a passion of mine.","emailTxt":"wardcart@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/8dd323989ad2.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1556672400","industryStartDtUtc":"1556672400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447786,"personPtyId":33628817,"firstName":"Matt","lastName":"Morgan","titleText":"Finance Manager","emailTxt":"MMorgan@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/29d2308d530b.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1328054400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":593556,"firstName":"John","lastName":"Reynold","titleText":"VW Sales","emailTxt":"jreynold@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/81015657e08e.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"791596800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447751,"personPtyId":33631695,"firstName":"Gary","lastName":"Redd","titleText":"Buick/GMC Sales","shortBioText":"I have lived in Birmingham all my life. Worked for Hibbett Sports for 27 years and been working at Royal Automotive over 19 years also.","emailTxt":"GRedd@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/f31dfb91c5ca.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"893980800","industryStartDtUtc":"893980800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447782,"personPtyId":33631697,"firstName":"Matt","lastName":"Coulter","titleText":"Used Car Sales","emailTxt":"MCoulter@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/3b1d43045559.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1391212800","industryStartDtUtc":"1391212800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447771,"personPtyId":33628975,"firstName":"Tom","lastName":"Godwin","titleText":"Volkswagen Sales","shortBioText":"Resident of Hoover Alabama, I pride myself in helping customers make a proper decision Not Sale them on a vehicle not suited for them.","emailTxt":"tgodwin@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/e7d6621e5850.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"586396800","industryStartDtUtc":"586396800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448256,"personPtyId":33628889,"firstName":"David","lastName":"Thomas","titleText":"Sales","shortBioText":"From calera alabama, went to shelby academy , love spending time off with grandkids!","emailTxt":"Ndthomas151@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":76,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/8ffd993839aa.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1441065600","industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448153,"personPtyId":33631843,"firstName":"Aaron","lastName":"Hawk","titleText":"Sales Manager","shortBioText":"","emailTxt":"ahawk@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/fd490ffb1027.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1443657600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":447788,"personPtyId":33576082,"firstName":"Ed","lastName":"Swanger","titleText":"Used Car Sales","shortBioText":"Started in the auto industry at a very young age working after school at a dealership when I was in the 7th grade. Auto sales is a passion that has provided me with a lifelong experience that has helped me encounter thousands of wonderful people.","emailTxt":"ESwanger@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/d882e2a257bc.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"-47433600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448185,"personPtyId":33631846,"firstName":"Matt","lastName":"Robertson","titleText":"Manager","shortBioText":"","emailTxt":"Mrobertson@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/5232836f0432.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447766,"personPtyId":33630843,"firstName":"Allen","lastName":"Cook","titleText":"Volvo Sales","emailTxt":"ACook@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/5dd04085a9a1.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1209600000","industryStartDtUtc":"1209600000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447758,"personPtyId":33559243,"firstName":"Pat","lastName":"Jackson","titleText":"Buick/GMC Sales","emailTxt":"PJackson@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/baea05a34d3c.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448151,"personPtyId":33631842,"firstName":"Jennifer","lastName":"Mills","titleText":"Sales Manager","shortBioText":"","emailTxt":"jmills@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/7b625dfd223d.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447759,"personPtyId":33632339,"firstName":"Don","lastName":"Livingston","titleText":"Buick/GMC Sales","emailTxt":"DLivingston@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/2e425bd9b129.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447785,"personPtyId":33631798,"firstName":"Paul","lastName":"Lee","titleText":"Used Car Sales","shortBioText":"Married for 50 + years to Sandy Lee. Lived in Vestavia-Hoover area since 1972. Two children, Leisa Wilcox, Tracey Dobbs, two Grandchildren Kelsey McBrayer, Brandon McBrayer. Automotive industry since leaving USMC in 1968 Graduated Auburn University 1972 Started with Royal Automotive for the second time in 2009","emailTxt":"Plee@charter.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/92cbcd279306.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1259625600","industryStartDtUtc":"-39484800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448203,"personPtyId":33631847,"firstName":"Don","lastName":"Thomas","titleText":"Sales","shortBioText":"I have done a lot of jobs and careers in my life and selling cars is one of them and I have been doing that for almost two decades. Royal is the only Dealership I have worked for. I enjoy working at Royal because our primary focus is the customer. Each employee here work together as a team to serve the customer. I have the best customers in the world. I have a relationship with them deeper than just a business transaction . . . I consider them all friends. Most of my customers have purchased multiple vehicles from me . . . I am a dad and granddad . . . and I can honestly say relationships both with family and friends is one of the things that makes life meaningful and significant.","emailTxt":"dthomas@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/0045a2d384cb.jpg","drDealerId":15321,"industryStartDtUtc":"823132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447756,"personPtyId":33628813,"firstName":"Mark","lastName":"Elliott","titleText":"Buick/GMC Sales","shortBioText":"https://www.youtube.com/watch?v=IAG3dVOZ31s","emailTxt":"MElliott@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/b7de14559a2d.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1309478400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448155,"personPtyId":33629092,"firstName":"John","lastName":"McDaniel","titleText":"Manager","shortBioText":"","emailTxt":"Jmcdaniel@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/3df43109e58a.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1349049600","industryStartDtUtc":"949363200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448164,"personPtyId":33629093,"firstName":"Greg","lastName":"Belcher","titleText":"Owner","shortBioText":"","emailTxt":"Gbelcher@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/69eafa8c245b.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447760,"personPtyId":33631754,"firstName":"Willy","lastName":"Moulin","titleText":"Volvo Sales","emailTxt":"WMoulin@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/18dfeb14c74a.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"922924800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447763,"personPtyId":37824265,"firstName":"Richard","lastName":"Maupin","titleText":"Volvo Sales","emailTxt":"RMaupin@royalautomotive.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1209600000","industryStartDtUtc":"136598400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448714,"personPtyId":33659404,"firstName":"Micah","lastName":"Murphy","titleText":"Pre owned manager","shortBioText":"I have been with Royal Automotive my entire professional career. When I'm not at the dealership I enjoy spending time with my wife Madison and my sons Logan and Cole.","emailTxt":"mmurphy@royalautomotive.net","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/68ce57bb13d4.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1257033600","industryStartDtUtc":"1257033600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":448175,"personPtyId":33632360,"firstName":"Sammy","lastName":"Campisi","titleText":"Manager","emailTxt":"Scampisi@royalautomotive.net","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/219eb536e767.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"520560000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":447787,"personPtyId":33629609,"firstName":"Chase","lastName":"Murphy","titleText":"Used Car Sales","shortBioText":"","emailTxt":"CMurphychase@hotmail.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/fde7301c9763.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1233450000","industryStartDtUtc":"1075597200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447753,"personPtyId":33802743,"firstName":"Bill","lastName":"Bradshaw","titleText":"Buick/GMC Sales","shortBioText":"I live in Shelby co. worked for Don Drennen 40 yrs. I have been at royal for 3 plus yrs..","emailTxt":"BBradshaw@royalautomotive.net","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/c3a222768e2d.jpg","drDealerId":15321,"industryStartDtUtc":"-136771200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447761,"personPtyId":33628187,"firstName":"Ben","lastName":"Gillis","titleText":"Volvo Sales","shortBioText":"Hello, My name is Ben Gillis and I am in Volvo Sales at Royal Automotive. I enjoy helping customers with their vehicle buying needs.","emailTxt":"BGillis@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/bbfa39b5d1df.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448154,"personPtyId":33628872,"firstName":"Ed","lastName":"Murphy","titleText":"Manager","emailTxt":"Emurphy@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/2d004af4b88f.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616395,"firstName":"Monica","lastName":"Quintanilla","titleText":"Sales & Leasing Consultant","shortBioText":"Hi there! I am Monica Q. from Royal Automotive in Vestavia Hills, AL. Because of me having a large family, consisting of myself, my husband, and 5 beautiful children, I strive to make your experience as easy and as good as I would expect to have. I am always on the go and understand that time is valuable! I have had the opportunity to travel around and have been to San Diego, Texas, Georgia, Tennessee, Ohio, Las Vegas, and plenty more! My belief is that you give positive to get positive. You make your own way! So, stay upbeat folks and give me a call!!","emailTxt":"monicaq@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/cbf7962dedde.jpg","drDealerId":15321,"industryStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447039,"personPtyId":33632311,"firstName":"Andrew","lastName":"Langley","titleText":"sales","emailTxt":"alangley@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581274,"firstName":"Adam","lastName":"Hickman","titleText":"Sales","emailTxt":"ahickman@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":483033,"personPtyId":37830642,"firstName":"Brian","lastName":"Mccollum","titleText":"Pre owned Sales Consultant","emailTxt":"brianmc7780@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1117584000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581271,"firstName":"Carson","lastName":"Culton","titleText":"Sales","emailTxt":"cculton@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581273,"firstName":"Dana","lastName":"Key","titleText":"Sales","emailTxt":"dkey@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15321/employees/c1552ce5b640.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1104537600","industryStartDtUtc":"1104537600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":593479,"firstName":"Don","lastName":"Ballard","titleText":"Pre Owned Sales","emailTxt":"dballard@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1338508800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581276,"firstName":"Justin","lastName":"Freeman","titleText":"Sales","emailTxt":"jfreeman@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581275,"firstName":"Malachi","lastName":"Price","titleText":"Sales","emailTxt":"mprice@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581270,"firstName":"Nick","lastName":"Hunter","titleText":"Sales","emailTxt":"nhunter@royalautomotive.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15321,"dealerEmpStartDtUtc":"1546300800","industryStartDtUtc":"1546300800","certifiedEmployee":false,"deptDscrp":"Sales"}]

Royal Automotive

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Royal Automotive Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2008

Here at Royal Automotive, we are confident that you will find everything you need to make doing business with us as easy

...

as can be. As a family-owned and operated dealership serving the Birmingham community for more than 30 years, we have been committed to providing the best service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to the be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget - we are confident that you will find what you are looking for at Royal Automotive!

"Where you are always treated like Royalty!"

Service

Tire Rotation

$19.95

Oil, Filter Change (Premium)

$68

Wiper Blade Replacement

$44

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
581 lifetime reviews. Includes reviews of Royal Automotive from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 7, 2019

    Great experience buying my Buick Enclave today. Couldn't be happier! The whole team at Buick GMC took great care of my family. Thanks you.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Bradshaw

    Buick/GMC Sales

    NOT RATED

  • 5.0 out of 5
    December 7, 2019

    Matt Coulter was able to get me in a brand new truck with no issues. He was able to explain everything I needed and was awesome

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kyle - Congratulations on your brand new truck! We love to hear that Matt made it an easy process. All of us at Royal Volkswagen appreciate your busin...ess and wonderful review.


    Worked with:
    Matt Coulter

    Used Car Sales

    (5.0) 22 reviews

  • November 8, 2017

    I My husband and I had been looking for the perfect SUV for months. We happen to stop by Royal on Saturday when it was closed and saw this SUV, it was... just what we wanted. I called to ask about it on Monday and talked to a gentleman name Mr. Paul Lee he answered all my questions and ask if we would like to come test drive it, I explain to him at this time I didn't have a way to get there so he offered to bring the SUV to me. Mr. Paul drove the SUV to my home. I drove the SUV and loves it so I went back with Mr.Paul to Royal and Thanks to Mr. Paul Lee (salesman) and Mr. Micah Murphyi (sales mrg) my husband and I found and bought us the perfect SUV.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 6, 2019

    Have used this service dept. for years & never had a bad experience. Martin goes above & beyond to be helpful & i appreciate that service. Car returned... clean.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It means a lot that you've trusted us with your vehicle for years! Thank you so much for sharing this wonderful feedback and giving a shout out to Mar...tin. We look forward to seeing you next time at Royal Volkswagen.

  • 5.0 out of 5
    December 6, 2019

    I walked out with the vehicle I wanted at an excellent price. The sales person was knowledgeable about the differences between the trims and was helpful... in deciding the trim that best suited my needs.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 stars, Javier! We are so happy to hear that you walked away from Royal Volkswagen with the vehicle you wanted at a price you are s...atisfied with. We look forward to seeing you again!


    Worked with:
    John Reynold

    VW Sales

    (5.0) 7 reviews

  • 4.0 out of 5
    December 6, 2019

    My experience at Royal Volkswagon was pretty interesting. The service if the people were really kind and concerned to the condition of my car. Although... everytime I bring my 2014 Volkswagon jetta tdi with the check engine light on I would get the car back and then I'll be driving home and the check engine light would turn on. This has happened for the past five times. But, everytime it has been something different and they are quick to get my car an appointment and get me back on the road to go and get me a ride to enterprise for a rental. My experience was rather pretty good overall.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Daniel - Thank you for sharing this feedback. We are glad to hear that you've received consistently kind service from our team and that they've hel...ped with diagnosing and repairing your vehicle. If there is anything further we can do to assist you, please let us know.

  • 5.0 out of 5
    December 3, 2019

    Andrew is who helps me at this dealership. He is kind and helpful and always gets my car in and out when I need it.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the 5 stars! The team here at Royal Volkswagen is so happy to hear that you enjoy working with us. Andrew is amazing, and we will be sur...e to let him know that you appreciate his help!

  • 5.0 out of 5
    November 30, 2019

    Chase and Micah was extremely helpful and gave me a fair price on trade and treated me with respect the entire time I was at the dealership. I would recommend... Royal GMC

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are delighted to earn your recommendation, David! Thanks so much for trusting us with this purchase and for commending Chase and Micah. We hope to ...work with you again in the future.


    Worked with:
    Micah Murphy

    Pre owned manager

    (4.9) 85 reviews

    Chase Murphy

    Used Car Sales

    (4.8) 39 reviews

  • 5.0 out of 5
    November 28, 2019

    No hassle, extremely customer friendly sales experience. I will definitely consider Royal in the future. Thank you Carter and Micah for a great sales experience....

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful review! We are so glad that you had a positive experience working with Carter and Micah to get into your new ride. Enjoy i...t!


    Worked with:
    Carter Ward

    Pre owned Sales

    (5.0) 16 reviews

    Micah Murphy

    Pre owned manager

    (4.9) 85 reviews

  • 5.0 out of 5
    November 27, 2019

    Mr. Redd was very helpful. I was able to tell him what I wanted and leave with exactly what I wanted. He also worked with me as much as possible.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your compliments of Mr. Redd. I'm happy to hear that he was able to help you get exactly what you wanted. Thank you for choosing Royal V...olkswagen!


    Worked with:
    Gary Redd

    Buick/GMC Sales

    (5.0) 31 reviews

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