Reviews
The Royal Service department does a great job every time....
The Royal Service department does a great job every time. Chris in service is very smart friendly and attentive to detail and gets me in and out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! It is always a pleasure to service your vehicle here at Royal Volkswagen, and we will certainly let Chris know that you appreciate his help. We look forward to your next visit!
Allen was great. I did this sale remotely. We talked...
Allen was great. I did this sale remotely. We talked and emailed over the course of a couple of weeks while he located the car we were looking for. It came time to close the deal so i drove the 250 miles and spend about 45 minutes at the dealership and then i drove away in my new car. There were no surprises, or last minute "gotchas".
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We couldn't be happier to hear that Allen took good care of you here at Royal Volkswagen, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new car!
Vehicle inspection, oil/filter changed, tires rotated....
Vehicle inspection, oil/filter changed, tires rotated. But my radio and navigation is now not working....??? Not sure what happened or what’s going on
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Carter was great! Easy to work with, very friendly, and...
Carter was great! Easy to work with, very friendly, and genuinely working in your best interest. He worked hard to get us the best deal. Awesome experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate the positive feedback, Lexie! It's great to hear that Carter delivered such a friendly, attentive car-buying experience. Thank you for choosing Royal Volkswagen, and congratulations on your new vehicle!
I found people at the dealership to be very friendly and...
I found people at the dealership to be very friendly and knowledgeable. The Salesman I worked with Chase Murphy was very pleasant and worked extremely hard to make sure I was satisfied. I would definitely recommend seeing Chase or any other member of the sales team at Royal for their vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your stellar recommendation of Chase and the team! We are happy to have you as a Royal Volkswagen customer and we look forward to seeing you next time!
David was great! Thankful for the easy and awesome...
David was great! Thankful for the easy and awesome process. Professional and courteous throughout the process. I would do business with them again! Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is terrific to hear that David took such great care of you during the purchase process. Thank you for giving Royal Volkswagen your business and five-star review. We wish you many safe and happy miles ahead!
Thank you Royal Automotive for helping us find our dream...
Thank you Royal Automotive for helping us find our dream car!! Fantastic service and people! Even with a busy toddler, they treated us great and accommodated trying out car seats, etc. Would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Haleigh, we are thrilled to have helped you and your family find your dream car! We appreciate your business and great recommendation of our team. Thank you from all of us at Royal Volkswagen!
Justin was great. Fantastic at his job. He represents...
Justin was great. Fantastic at his job. He represents your company well. He was very knowledgeable and helpful. I did not have to ask for help. He quickly asked if we need help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is gratifying to read this glowing feedback about Justin! He is a valuable member of our team and we are thrilled that he made you a happy Royal Volkswagen customer. Thank you and safe travels!
Buying our truck was a pleasant experience....we...
Buying our truck was a pleasant experience....we would recommend Royal to anyone for a new or in our case a used truck..all pleasant
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Earl, thank you for taking the time to leave us a review! It was our pleasure to assist you with your truck purchase here at Royal Volkswagen, and we look forward to your next visit!
Great, fast service. Royal provided me with a loaner car...
Great, fast service. Royal provided me with a loaner car which was very convenient. Staff was friendly and respectful. Everything done was completed to satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy that we could provide you with a quality loaner vehicle and top-notch service! Thank you for business and great review of our team. We hope to see you again soon at Royal Volkswagen!