Reviews
Very nice guy helped me find exactly what I was looking...
Very nice guy helped me find exactly what I was looking for. Made me want to continue to do business with him again. Helped me through the whole process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Preston, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Royal Volkswagen, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!
This was the easiest purchase I have ever made! Chase and...
This was the easiest purchase I have ever made! Chase and Carter were super friendly and helpful! From the test drive to the very last signature, everyone went out of their way to help! Micah was super friendly also!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for shopping at Royal Volkswagen. We're happy to hear that Chase and Carter walked you through the purchase of your vehicle. On behalf of all of us here, congrats and safe travels!
Put up with us going through several different cars....
Put up with us going through several different cars. Never pressured us in any direction. There was one car we were interested in but it needed some tlc.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for shopping with us at Royal Volkswagen! We appreciate your feedback and positive review. If there is anything further we can do to assist you, please let us know.
Carter and Micah were a huge help to my wife and I. The...
Carter and Micah were a huge help to my wife and I. The process was smooth and quick. I felt that Carter did everything he could in order to take care of us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing such a great review of Carter and Micah! We love to hear that they helped make you and your wife's car-buying experience five-star worthy. Safe driving from our entire team at Royal Volkswagen!
Royal automotive was extremely helpful throughout the...
Royal automotive was extremely helpful throughout the buying process. They were very understandong at every setback and i absolutely love my vehicle. Carter is wonderful and made everything so easy for me!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for trusting Royal Volkswagen with your business. We're glad to hear that our team walked you through the sales process as we try to deliver a seamless process. Congrats and safe travels!
We had an amazing experience at Royal Automotive today...
We had an amazing experience at Royal Automotive today with Mr Ed Swanger! It could not have gone better- the whole thing was so smooth. Thank you so much Mr Ed!! we appreciate it so much! This is the best experience we’ve had with a dealership thus far. Super pleased :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jordan and Noah, thank you for taking the time to leave us a review! We couldn't be happier to hear that Ed took such good care of you here at Royal Volkswagen, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!
Carter was awesome to work with He made buying a car...
Carter was awesome to work with He made buying a car fun and easy. He was knowledgeable and very accommodating. I will be back to royal in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
There is nothing better than hearing that our team made car-buying easy and enjoyable! Thank you for choosing Royal Volkswagen and recommending Carter. We hope you are loving your new ride!
Carter was extremely friendly and courteous. He let me...
Carter was extremely friendly and courteous. He let me make decisions on my own and just provided details, he did not push me. Very appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
At Royal Volkswagen we strive to deliver pressure-free service and it's wonderful to hear that Carter made this true for you. Thank you for trusting us with your business! We hope that your new car is treating you well.
Tom Godwin is a great asset to your team. He is one of...
Tom Godwin is a great asset to your team. He is one of the main reasons my family decided to do business with Royal Automotive. We are repeat clients so most of our transaction was handled over the phone. The Sales & Finance Teams took over and we were out of the dealership in less than one hour. Great Experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty to Royal Volkswagen! It is wonderful to hear that Tom and the rest of our team continue to provide you with excellent service. We look forward to taking care of you during your next visit!
Justin in sales and Brooks in service department are the...
Justin in sales and Brooks in service department are the main folks I dealt with, and they are quite amazing it was Saturday and my 80 year old mother’s 2012 Jetta was broken and needed a part that wasnt available for quite some time because of COVID. She lives 200 miles away and has to have a reliable car to drive. Nevertheless they worked us out an awesome deal on a 2017 Jetta now she has a back up camera. They recognized the situation and got it done quickly and helped us every step of the way. Thank you both !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a review! We are grateful that we were able to assist you and your mother here at Royal Volkswagen, and we will certainly let Justin and Brooks know that you appreciate their help. We hope that your Mom continues to enjoy the 2017 Volkswagen Jetta!