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West Houston Subaru

(196 reviews)
Visit West Houston Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 8:00am–2:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (888) 881-3409 (888) 881-3409
Used (888) 348-4147 (888) 348-4147
Service (281) 206-0470 (281) 206-0470

Inventory

See all 352 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2006.
West Houston Subaru is family owned and operated with over 30 years of experience. What that means to you; we treat you like family and our customers agree! We consistently achieve the highest customer satisfaction ratings in Houston that show West Houston Subaru has Really Really Happy Customers!

West Houston Subaru offers many automotive products and services to our Houston area customers. From quality new Subaru vehicles to used cars we know anyone looking for a vehicle in Houston will likely find what they want at our dealership.
Texas #1 Volume Subaru Dealership

Service center

Phone number (281) 206-0470

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
8:00am–2:00pm
Saturday
Closed
Sunday
Closed

Reviews

(196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Houston Subaru from DealerRater.

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Yacoub Soleman is my favorite salesperson!

Yacoub Soleman is my favorite salesperson! He was helpful, kind, and very professional throughout the entire process. I really appreciated how easy he made everything. Highly recommend working with him!

Yacoub Soleman is my favorite salesperson!

Yacoub Soleman is my favorite salesperson! He was helpful, kind, and very professional throughout the entire process. I really appreciated how easy he made everything. Highly recommend working with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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RUN — don’t walk — AWAY from this place.

RUN — don’t walk — AWAY from this place. My car broke down 20 minutes after buying it. They broke multiple laws, reset the system to hide issues, and now refuse to reimburse the $308 tow for a car I barely even drove. Steve the manager is the king of gaslighting — rude, sarcastic, and more focused on deflecting blame than fixing their shady mess. They treated me like garbage after scamming me. This place is a lawsuit waiting to happen. DO NOT BUY FROM HERE.

RUN — don’t walk — AWAY from this place.

RUN — don’t walk — AWAY from this place. My car broke down 20 minutes after buying it. They broke multiple laws, reset the system to hide issues, and now refuse to reimburse the $308 tow for a car I barely even drove. Steve the manager is the king of gaslighting — rude, sarcastic, and more focused on deflecting blame than fixing their shady mess. They treated me like garbage after scamming me. This place is a lawsuit waiting to happen. DO NOT BUY FROM HERE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They took 3hrs to do oil change and rotate the tires

They took 3hrs to do oil change and rotate the tires seems like a long time. tom

They took 3hrs to do oil change and rotate the tires

They took 3hrs to do oil change and rotate the tires seems like a long time. tom

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent Services and exceeded quality.

Excellent Services and exceeded quality. Greeting from the moment you walk in. Keeping you informed of all .

Excellent Services and exceeded quality.

Excellent Services and exceeded quality. Greeting from the moment you walk in. Keeping you informed of all .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This is the second car I have purchased from this

This is the second car I have purchased from this dealership. There was never any doubt that when it came time for a new car that it would be a Subaru Outback and that it would be purchased from this dealership. The salesperson, John Fitzgerald, made the purchase so easy. The service department is great. My service advisor is Amanda Luchini. She is excellent at her job. She is very professional and knowledgeable. She makes scheduling and getting my car serviced a breeze. Both John Fitzgerald and Amanda Luchini provide customer service that is off the charts.

This is the second car I have purchased from this

This is the second car I have purchased from this dealership. There was never any doubt that when it came time for a new car that it would be a Subaru Outback and that it would be purchased from this dealership. The salesperson, John Fitzgerald, made the purchase so easy. The service department is great. My service advisor is Amanda Luchini. She is excellent at her job. She is very professional and knowledgeable. She makes scheduling and getting my car serviced a breeze. Both John Fitzgerald and Amanda Luchini provide customer service that is off the charts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Receptionist friendly and helpful.

Receptionist friendly and helpful.Full service reception .Overall,I am very satisfied ,and will introduce to my friend.

Receptionist friendly and helpful.

Receptionist friendly and helpful.Full service reception .Overall,I am very satisfied ,and will introduce to my friend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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You're service department gives me faith that integraty

You're service department gives me faith that integraty exists . sales department ? . felt uncomfortable my experience .

You're service department gives me faith that integraty

You're service department gives me faith that integraty exists . sales department ? . felt uncomfortable my experience .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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My husband and I do not like to deal with car sales

My husband and I do not like to deal with car sales people, but Simon Seruya of West Houston Subaru, our new car salesman, is an exception to the rule. He was very personable, honest, straightforward, and very knowledgeable! Simon listened to what we were interested in, focused on our needs & wants, & provided experienced guidance when we needed it. This was truly a positive experience and a painless one. In fact, everyone we had contact with at West Houston Subaru from the Finance Director, Karen, to the employees in Parts & Service that we were introduced to were friendly, helpful, & informative. We are so glad we purchased our Forester at West Houston Subaru & we look forward to bringing our vehicle back to West Houston for regular maintenance!

My husband and I do not like to deal with car sales

My husband and I do not like to deal with car sales people, but Simon Seruya of West Houston Subaru, our new car salesman, is an exception to the rule. He was very personable, honest, straightforward, and very knowledgeable! Simon listened to what we were interested in, focused on our needs & wants, & provided experienced guidance when we needed it. This was truly a positive experience and a painless one. In fact, everyone we had contact with at West Houston Subaru from the Finance Director, Karen, to the employees in Parts & Service that we were introduced to were friendly, helpful, & informative. We are so glad we purchased our Forester at West Houston Subaru & we look forward to bringing our vehicle back to West Houston for regular maintenance!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Made an appointment in and out with services need it and

Made an appointment in and out with services need it and recomendation , allways good services

Made an appointment in and out with services need it and

Made an appointment in and out with services need it and recomendation , allways good services

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service with courtesy and highly professional .

Excellent service with courtesy and highly professional . Personnel were attentive to questions and provided answers to all inquiries

Excellent service with courtesy and highly professional .

Excellent service with courtesy and highly professional . Personnel were attentive to questions and provided answers to all inquiries

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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