Reviews
I bought a 2018 A4 here in 2021 and had it serviced as
I bought a 2018 A4 here in 2021 and had it serviced as required. Today Nov 20th I waited while they were asked to change the oil and rotate tires because rear tires had a lot more tread. They gave me a bill for $644 for other things they did without saying anything! When I asked about the tires they did not rotate them since they had even wear. They skipped what I needed because there was no charge! When I asked why they did extra stuff, they said it was due on the 60K miles list - my car only has 50,800 miles and they can tell I only drive 5-6 K miles annually since it had 34 K miles when they sold it to me. It's a bad look for the Owners to rip off a 75 year old guy living on SSI. I have owned 7 Audis since 1981 when I got a 5000S and nobody in America knew what an Audi was. Best one was a 2001 Quattro Roadster I drove til 2018 but I can't afford to ever go back to them and get cheated again! David Petro, Chattanooga
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great people, great service and customer care.
Great people, great service and customer care. Great leadership, fair people with good customer communication. I have purchased 3 new cars and custom ordered one . They made sure I got what I wanted! Great dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was just driving through. Josh came. Was extremely...
Was just driving through. Josh came. Was extremely thorough. Knew the car and features. Pleasure to work with. Put our interest ahead of the higher sales to give us exactly what we needed for our sons car. Many thanks. Excellent work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nice job thank you
They over filled my oil during an oil change. I returned...
They over filled my oil during an oil change. I returned to the dealer to get it corrected. 60 mile round trip and 2 hours
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this issue to our attention. We sincerely apologize that this happened. I understand that our service manager has spoken to you and resolved this situation. We look forward to assisting you with your future service needs.
Dan, I want to thank you for letting Brandon, my service manager have the opportunity to make your situation right. If you need anything in the future please feel free to reach out to him personally or myself, Jeremy Holsomback GM Audi Chattanooga. 423-855-4981 or you have Brandon's personal cell number. Thank you again for the understanding and opportunity to make it right with you.
From beginning to end the entire sales team, especially...
From beginning to end the entire sales team, especially Jeff, was instrumental and very knowledgeable in providing a pleasant car buying experience. Kudos to Richard as well for working with the numbers $$$$
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The people at this dealership were all great to work...
The people at this dealership were all great to work with. They were very patient and kind. Would definitely recommend this dealership! I am a very happy customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
We're thrilled with our Q7 purchase from Audi of Chattanooga. Jeff was pleasant, efficient with our transaction and explained the vehicle and it's features very thoroughly. We could not be happier with our purchase and experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow. Talk about rolling out the Red Carpet!
Just had the best experience working with Jeff @ Audi of Chattanooga. I just bought a new Q7 and am feeling really good about my purchase. Jeff took the time to carefully explain all the techincal options on my new vehicle. And there are plenty! Am going back for a 2nd review next week. Jeff is the kind of sales person I like to deal with and look forward to a wonderful relationship with this dealership for many years to come.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of Q7
Working with Jeff Lynch during the shopping and purchase process of our Q7 was an extraordinary pleasure. I can truly say that Jeff went above and beyond every customer service expectation including driving an hour one way to pick me up when I was short a driver. The process extended over a couple of months and not once did I feel pressured but rather Jeff made himself available when I would reach out via text or call with a question. When I finally made the decision to make the purchase, the vehicle I wanted was not on the lot. Jeff located the exact vehicle 300 miles away and had it delivered to the dealership. My experience with Audi Chattanooga was extremely pleasurable in all regards! This team reflects the culture and service I expect from the Audi brand. I look forward to continued service from this line group of professionals!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super friendly and wonderful environment
Would highly recommend buying from this dealership. Everyone was nice and it was very well kept and clean. Jeff made the whole process a breeze! We will definitely be going to them when buying our next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car