Reviews
Maia did an amazing job 💯 above and beyond to get me
Maia did an amazing job 💯 above and beyond to get me into the 2025 SEL tiquan I've been waiting for, as far as where I want it to be financially. She worked with me on my needs, an knew exactly what I wanted an nothing less. I will continue to be a repeat customer because of her.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Maia was great!
Maia was great! Super friendly, approachable and patient during the entire process which went fast and smoothly. She definitely is knowledgeable and looks out for the customer's best interest. Highly recommend!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Melissa was great to work with.
Melissa was great to work with. She was very knowledgeable about the vehicle that we were interested in. Super friendly and helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They were very enthusiastic and helpful to work with.
They were very enthusiastic and helpful to work with. This is my second car I bought from Maya. I recommend her to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!
She was very patient and walked me through everything
She was very patient and walked me through everything very smoothly. I’ll definitely recommend her to anyone I know.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Thanks for the recommendation, and have an amazing day!
I'm on my 2nd VW and was exploring trading in my current
I'm on my 2nd VW and was exploring trading in my current vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and professional as I worked thru the process. Her responsiveness was exceptional. My experience with Maia and the sales manager there, Charles, will make for an easy purchase when I'm ready. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chris, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I received an email from a Manager after the sale
I received an email from a Manager after the sale congratulating me on my purchase. I responded with a few questions and 3 business days later I haven’t gotten a response. Follow up could be better.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing feedback about your experience at Heritage Volkswagen Parkville. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. We greatly appreciate you taking our call , allowing us the opportunity to immediately address your concerns. If you have any additional questions, please contact our Store Manager, Brad Scammell, directly at bscammell@mileone.com or 443.219.5350. Again, thank you for your feedback and we look forward to seeing you soon.