Heritage Volkswagen Parkville

Keon was a huge help with my lease buyout! Him and Charles went above and beyond to get the deal done. I highly recommend Keon for all your sales needs

Worked with Jordan to purchase a new Taos. He was knowledgeable and a pleasure to work with.

I recently had the pleasure of working with Charles at VW while purchasing my 2021 Jetta, and I couldn’t be happier with the experience! From start to finish, Charles went above and beyond to make the process smooth and enjoyable. They were incredibly knowledgeable, patient, and genuinely invested in helping me find the perfect car for my needs. What truly sets Charles apart is their exceptional customer service even after the sale. When I discovered a dent on the car, they immediately stepped in to help. Not only did they take care of the issue quickly and professionally, but they also ensured I felt supported every step of the way. Their dedication to making sure I was completely satisfied speaks volumes about their character and commitment to their customers. I highly recommend Charles to anyone looking for an stress-free and positive car-buying experience. Thank you for going the extra mile and making this such a memorable purchase!

I recently had the pleasure of working with William Stewart at VW Parkeville and I am beyond thrilled with the exceptional service he provided in helping me transition from leasing to owning my phenomenal 2021 Jetta. William’s expertise, professionalism, and genuine dedication to his customers made the entire process seamless and stress-free. From the moment I walked into the dealership, William took the time to thoroughly explain all my options, ensuring I felt confident in my decision to purchase. His attention to detail, patience, and willingness to answer all my questions truly set him apart. William’s passion for delivering top-notch customer service was evident at every step, and I felt supported and valued throughout the experience. I’m so grateful to William for making this milestone moment so special. My Jetta 2021 has been an incredible vehicle, and his superb work made the decision to buy an easy one. I highly recommend William Stewart to anyone seeking an exceptional sales manager who genuinely cares about their customers. Thank you, William, for going above and beyond—I couldn’t be happier with my car or the service I received!

Our experience with First time buyers of VW. I have to say that it’s been a pleasure doing business with Melissa, she was so knowledgeable about VWs and a very friendly person . She showed us the different types of cars that would best suit our needs and budget. she patiently gave us the experience to drive 3 cars and clearly explained the difference between them and their packages that came with it. And finally after long hours of deciding, we choose the SE Tiguan 2024. She went over beyond because she even had the time to teach us how to use the dashboard accessories and button features. With our past experiences with some car dealers in the past years, so far Melissa is best sales representative that we have ever met…. She deserves a paid day off.

After speaking with Charles Wicks and reviewing my options online, I went to Heritage Volkswagen still not sure if I would make a purchase. Once I arrived and sat down with Melissa Cole, I knew I was purchasing a new car that day, which I did. I bought the 2024 Tiguan and she took the time to show me the features of the car and even set some things up while I was finishing my paperwork with Harrison Faecher, who made sure I understood all of the numbers before signing. Thank you Melissa, Charles and Harrison for the wonderful service!!!

Melissa Cole went above and beyond! Very professional and so nice! Thank you to the friendly management as well!

I had the absolute best experience at Heritage VW Parkville. Konstantinos, Charles, Melissa and Harrison took great care of us. A very quick and efficient process and everyone was so knowledgeable! I’ll definitely be back!

Hello John, I'm so glad that you're back with Heritage VW. Thanks for doing a GREAT job getting me into my 2024 Atlas yesterday. You really made my day. You've always worked with my family in getting us an payment that we can afford monthly. My sister is going to be seeing you soon. Please keep up the good work with your excellent customer service. *********

I purchased my car at Heritage through Charles and have been nothing but happy with the service that I received. He was very professional and knowledgeable along with making sure that I was completely satisfied with my purchase. I recommend them to anyone looking for a new car and great customer service.