Heritage Volkswagen Parkville

Thank you so much for everything very helpful and did what ever it took to make me happy 😃 best service ever. I would recommend you guys

Spencer made the process of buying my new car as smooth as possible, which I greatly appreciated. He was friendly and efficient, and I'm glad I chose to... buy at Heritage.

We were researching cars during the past two weeks in the Baltimore region, going into dealerships, taking test drives, etc.....But once we stepped into... Heritage Parkville and met Treacy McNeeley, we were sold. He has great customer service and made us feel comfortable from the first minute. He knew what we wanted and delivered, we have a great family car and a new friend! Thanks Treacy, Mitch and Kathleen w/ Heritage Parkville!

I have been waiting to be able to finally upgrade from a 2003 VW Jetta to a newer model because I fell in love with VW from the moment I bought my first... one. My Mother recommended the location and speaking with Melissa since she has sold to her and my brother in previous years. Melissa was refreshing as a relatable individual, to the point, educated me on things I didn't know before, and generally impressive. I thought to myself, she has been the most knowledgeable and resourceful salesperson I could ask to meet during the pandemic as well as this being a first experience of purchasing a vehicle of my own accord. I never thought I would be comfortable in a white car until she introduced me to the VW Jetta SE R-Line. The exterior was sleek, body style was perfect and most appealing to the standard I was searching for. The test drive had me sold. I had to explain to my Mother that I couldn't walk away and look at any other car brands or locations. Otherwise, I would regret my decision. That having said, with the expertise, charismatic approach, and sheer determination from Melissa, her Manager, and affiliates working for us that evening - I drove away in my brand new 2020 VW with the energy of an awe-stricken child. I plan to spread this story everywhere I go and remind myself of what this dealership helped me accomplish this year. I would definitely like to continue working with the VW company.

John went out of his way to ensure that we reached the best possible deal we could get. He was remarkable,cordial, and a pleasure!

Working with Melissa was a pleasure. She offered me the best prices, looked for my best interest; she was diligent and quick at the time of purchase. I... had a great experience!

Excellent customer service from Johnny. Highly represents your dealership because of him I gladly will continue to bring my car to your business for work

Melissa was fast, efficient and more importantly, incredibly knowledgeable about both product she represents and the competition. The entire process went... very smoothly. I hope the level of customer service continues as I own the car longer.

My husband and I worked with Melissa to purchase a new vehicle. She was recommended to us by our insurance agent. I now know why he recommends her. ... She was attentive to our needs and what we wanted and went out of her way to get us the vehicle we desired. I will definitely be recommending Melissa to family and friends which is the highest praise I can give.

Great sales person Melissa Cole wonderfully professional and shared very in-depth information. Thank you so much for the great experience. Peace and Blessings... Thanks.