Heritage Volkswagen Parkville

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4.6
(1,640 reviews)
Visit Heritage Volkswagen Parkville
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 669-7785 (888) 669-7785
Used (888) 714-7953 (888) 714-7953
Service (888) 494-1986 (888) 494-1986

Inventory

See all 254 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2004.
Here at Heritage Volkswagen Parkville our primary concern is the satisfaction of our customers.

We are conveniently located at 9215 Harford Rd. in Parkville. Come see why over 250 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Parkville Volkswagen dealership is one of the premier Volkswagen dealers in the state of Parkville!

We invite you to shop our website at www.heritagevwbaltimore.com where you will find a great selection of new and used Volkswagen vehicles including the Passat CC Tiguan Beetle and Routan.
Contact Internet Sales Department

Service center

Phone number (888) 494-1986

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

View all 18 employees View less employees

Reviews

4.6
(1,640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Volkswagen Parkville from DealerRater.

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5.0

She was very patient and walked me through everything

She was very patient and walked me through everything very smoothly. I’ll definitely recommend her to anyone I know.

5.0

She was very patient and walked me through everything

She was very patient and walked me through everything very smoothly. I’ll definitely recommend her to anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Thanks for the recommendation, and have an amazing day!

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1.0

First off.

First off...I only took my car there because it was going to take 2 wks to get into another dealership...so I explained thoroughly what was wrong with my car...the service person called and said I needed a battery...I said "Are you sure..did you check the alternator" He replied.."You definitely need a battery and we should have it TOMORROW"..Well tomorrow came and then he said he had to order a different one for my particular car and it should take 4-5 DAYS...well when the part came in...I received a text msg stating it was there at 227pm on THURSDAY...why did I then get a phone call saying he just received the part at 117pm the FOLLOWING day...he said we will put it in now...3 hrs later...get a phone call stating I now need an alternator...I told him I believe he was trying to take advantage of a woman...he stated he was "offended"...at that point I should have said I was also "offended " that someone there lied about the time my part arrived there but instead i told him I didn't care that he was offendedbecauseof courseim very upset at this point...anyway he stated he would talk to the manager...I said why not put him/her on the phone now...he said because they were busy...well it's now Saturday 1/13/24 and I still have not received a phone call...this is unacceptable..I only have one car and I need it for work AND there is a holiday on Monday...

1.0

First off.

First off...I only took my car there because it was going to take 2 wks to get into another dealership...so I explained thoroughly what was wrong with my car...the service person called and said I needed a battery...I said "Are you sure..did you check the alternator" He replied.."You definitely need a battery and we should have it TOMORROW"..Well tomorrow came and then he said he had to order a different one for my particular car and it should take 4-5 DAYS...well when the part came in...I received a text msg stating it was there at 227pm on THURSDAY...why did I then get a phone call saying he just received the part at 117pm the FOLLOWING day...he said we will put it in now...3 hrs later...get a phone call stating I now need an alternator...I told him I believe he was trying to take advantage of a woman...he stated he was "offended"...at that point I should have said I was also "offended " that someone there lied about the time my part arrived there but instead i told him I didn't care that he was offendedbecauseof courseim very upset at this point...anyway he stated he would talk to the manager...I said why not put him/her on the phone now...he said because they were busy...well it's now Saturday 1/13/24 and I still have not received a phone call...this is unacceptable..I only have one car and I need it for work AND there is a holiday on Monday...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Heritage Volkswagen Parkville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Regional Fixed Operations Director, Andrew Deusa, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Andrew directly at andrew.deusa@mileone.com or 410.356.1783 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

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5.0

I'm on my 2nd VW and was exploring trading in my current

I'm on my 2nd VW and was exploring trading in my current vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and professional as I worked thru the process. Her responsiveness was exceptional. My experience with Maia and the sales manager there, Charles, will make for an easy purchase when I'm ready. Highly recommend.

5.0

I'm on my 2nd VW and was exploring trading in my current

I'm on my 2nd VW and was exploring trading in my current vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and professional as I worked thru the process. Her responsiveness was exceptional. My experience with Maia and the sales manager there, Charles, will make for an easy purchase when I'm ready. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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5.0

Naz was fantastic to work with.

Naz was fantastic to work with. He is quite knowledgeable and passionate about VWs. He explained my options and the Jetta's capabilities without being pushy. He also worked with me to fit my budget and make a fair deal for the vehicle. I would definitely work with him again.

5.0

Naz was fantastic to work with.

Naz was fantastic to work with. He is quite knowledgeable and passionate about VWs. He explained my options and the Jetta's capabilities without being pushy. He also worked with me to fit my budget and make a fair deal for the vehicle. I would definitely work with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ryan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

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3.0

Helpful when leasing my car, not helpful when needing

Helpful when leasing my car, not helpful when needing help with repairs at all. Wouldn’t recommend VW to anyone! Can’t receive any real updates on a replacement part for my car, going on 3 months without one, no loaner, no financial support nothing! 500+ cars waiting on my same part! Insane. Go elsewhere! Seems to be a trend with VW, seriously regret it.

3.0

Helpful when leasing my car, not helpful when needing

Helpful when leasing my car, not helpful when needing help with repairs at all. Wouldn’t recommend VW to anyone! Can’t receive any real updates on a replacement part for my car, going on 3 months without one, no loaner, no financial support nothing! 500+ cars waiting on my same part! Insane. Go elsewhere! Seems to be a trend with VW, seriously regret it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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3.0

I received an email from a Manager after the sale

I received an email from a Manager after the sale congratulating me on my purchase. I responded with a few questions and 3 business days later I haven’t gotten a response. Follow up could be better.

3.0

I received an email from a Manager after the sale

I received an email from a Manager after the sale congratulating me on my purchase. I responded with a few questions and 3 business days later I haven’t gotten a response. Follow up could be better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing feedback about your experience at Heritage Volkswagen Parkville. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. We greatly appreciate you taking our call , allowing us the opportunity to immediately address your concerns. If you have any additional questions, please contact our Store Manager, Brad Scammell, directly at bscammell@mileone.com or 443.219.5350. Again, thank you for your feedback and we look forward to seeing you soon.

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5.0

Da-Sean was great.

Da-Sean was great. He was knowledgeable, patient and extremely helpful. I would highly recommend Da-Sean if you are looking to purchase a car. He made the entire experience extremely positive.

5.0

Da-Sean was great.

Da-Sean was great. He was knowledgeable, patient and extremely helpful. I would highly recommend Da-Sean if you are looking to purchase a car. He made the entire experience extremely positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

He was very helpful in facilitating a smooth transition

He was very helpful in facilitating a smooth transition in purchasing the vehicle. Very polite and informative. I appreciate the assistance.

5.0

He was very helpful in facilitating a smooth transition

He was very helpful in facilitating a smooth transition in purchasing the vehicle. Very polite and informative. I appreciate the assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Mrs Kim was really amazing to work with.

Mrs Kim was really amazing to work with. I couldn’t go anywhere else due to the relationship she built with me while looking for a car. She made sure i got a really good deal and she worked hard every time i went to see her. This place as amazing!!!!

5.0

Mrs Kim was really amazing to work with.

Mrs Kim was really amazing to work with. I couldn’t go anywhere else due to the relationship she built with me while looking for a car. She made sure i got a really good deal and she worked hard every time i went to see her. This place as amazing!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!

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5.0

The dealership was busy, but we were greeted as soon as

The dealership was busy, but we were greeted as soon as we walked in. Melissa helped us and got us in and out with a brand new car in a few hours! She’s super friendly and very knowledgeable. I highly recommend this dealership.

5.0

The dealership was busy, but we were greeted as soon as

The dealership was busy, but we were greeted as soon as we walked in. Melissa helped us and got us in and out with a brand new car in a few hours! She’s super friendly and very knowledgeable. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Parkville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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