Heritage Volkswagen Parkville

Special thanks to Peter Amos! At our first meeting, he gave me practical advice about oil changes and maintenance, just like a friend would. He also helped me check the tires that I’d been worried were low on pressure. He saved me a lot of time and money.

Maia did an amazing job 💯 above and beyond to get me into the 2025 SEL tiquan I've been waiting for, as far as where I want it to be financially. She worked with me on my needs, an knew exactly what I wanted an nothing less. I will continue to be a repeat customer because of her.

Maia was great! Super friendly, approachable and patient during the entire process which went fast and smoothly. She definitely is knowledgeable and looks out for the customer's best interest. Highly recommend!

Keon was a huge help with my lease buyout! Him and Charles went above and beyond to get the deal done. I highly recommend Keon for all your sales needs

Worked with Jordan to purchase a new Taos. He was knowledgeable and a pleasure to work with.

I recently had the pleasure of working with Charles at VW while purchasing my 2021 Jetta, and I couldn’t be happier with the experience! From start to finish, Charles went above and beyond to make the process smooth and enjoyable. They were incredibly knowledgeable, patient, and genuinely invested in helping me find the perfect car for my needs. What truly sets Charles apart is their exceptional customer service even after the sale. When I discovered a dent on the car, they immediately stepped in to help. Not only did they take care of the issue quickly and professionally, but they also ensured I felt supported every step of the way. Their dedication to making sure I was completely satisfied speaks volumes about their character and commitment to their customers. I highly recommend Charles to anyone looking for an stress-free and positive car-buying experience. Thank you for going the extra mile and making this such a memorable purchase!

Our experience with First time buyers of VW. I have to say that it’s been a pleasure doing business with Melissa, she was so knowledgeable about VWs and a very friendly person . She showed us the different types of cars that would best suit our needs and budget. she patiently gave us the experience to drive 3 cars and clearly explained the difference between them and their packages that came with it. And finally after long hours of deciding, we choose the SE Tiguan 2024. She went over beyond because she even had the time to teach us how to use the dashboard accessories and button features. With our past experiences with some car dealers in the past years, so far Melissa is best sales representative that we have ever met…. She deserves a paid day off.

After speaking with Charles Wicks and reviewing my options online, I went to Heritage Volkswagen still not sure if I would make a purchase. Once I arrived and sat down with Melissa Cole, I knew I was purchasing a new car that day, which I did. I bought the 2024 Tiguan and she took the time to show me the features of the car and even set some things up while I was finishing my paperwork with Harrison Faecher, who made sure I understood all of the numbers before signing. Thank you Melissa, Charles and Harrison for the wonderful service!!!

Melissa Cole went above and beyond! Very professional and so nice! Thank you to the friendly management as well!

I had the absolute best experience at Heritage VW Parkville. Konstantinos, Charles, Melissa and Harrison took great care of us. A very quick and efficient process and everyone was so knowledgeable! I’ll definitely be back!