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I fell in love with VW as a brand and a company, so I can tell you I do bleed blue. I currently drive a VW Jetta GLI. I have been with Heritage, who I feel treats the customer and their employee better than anyone. 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Consultant","emailTxt":"kthomas@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fe2fa441b6f4.jpg","drDealerId":21993,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Heritage Volkswagen Parkville

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Heritage Volkswagen Parkville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2004

Here at Heritage Volkswagen Parkville our primary concern is the satisfaction of our customers.

...



We are conveniently located at 9215 Harford Rd. in Parkville. Come see why over 250 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Parkville Volkswagen dealership is one of the premier Volkswagen dealers in the state of Parkville!

We invite you to shop our website at www.heritagevwbaltimore.com, where you will find a great selection of new and used Volkswagen vehicles including the Passat, CC, Tiguan, Beetle and Routan.

"Contact Internet Sales Department"

Service

Tire Rotation

$24.95

Wheel Balance

$45

Oil, Filter Change (Premium)

$67.95 and up*

Replace Brake Fluid

$152

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
976 lifetime reviews. Includes reviews of Heritage Volkswagen Parkville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.4 out of 5
    September 15, 2018

    Really patient sales person. I would recommend this dealership to all of my friends and family. The transaction took place very swiftly and professionally.... I will be back.

    4.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Herb Randolph

    Sales Consultant

    (5.0) 227 reviews

  • 5.0 out of 5
    September 14, 2018

    Even though the weather was crappy, and in-house training left Bruce to handle the busy day short handed, he remained confident and professional. Bruce... wasn???t pushy but was honest and efficient. I???ll admit that I was a bit stressed and hadn???t bought a car in over 15 years. The experience was pleasant and painless. No buyers remorse here. The more I drive my new car the more I like it. Thanks for the positive experience.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bruce Freeman

    Sales Associate

    (5.0) 73 reviews

  • April 14, 2015

    We were researching cars during the past two weeks in the Baltimore region, going into dealerships, taking test drives, etc.....But once we stepped into... Heritage Parkville and met Treacy McNeeley, we were sold. He has great customer service and made us feel comfortable from the first minute. He knew what we wanted and delivered, we have a great family car and a new friend! Thanks Treacy, Mitch and Kathleen w/ Heritage Parkville!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Megan Miley, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enj...oy your new vehicle! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.

  • 5.0 out of 5
    September 13, 2018

    Worked with Herb from the minute I saw the car on website. Once the car was ready I Walked into the dealer and the experience was pain free.. Walked out... with the vehicle I wanted. would definitely use Heritage again and will definitely work with Herb again

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Volkswagen Parkville

    Eric, it's great to hear we provided you with a painless experience! We look forward to working with you again down the road! Take care!


    Worked with:
    Herb Randolph

    Sales Consultant

    (5.0) 227 reviews

    Jacob Cardwell

    Director of Finance

    (5.0) 85 reviews

  • 4.0 out of 5
    September 9, 2018

    Herb was a good sales rep. He took the time to work with me and was flexible with my schedule. I wanted to move forward on the car, but James the manager... was not working with me on price or timing to buy. I felt pressured for immediate action, although I think I could have been given the 12 hours needed to get my ducks in a row. When I arrived on James' time, I felt that they were not prepared for what was needed to move forward on the purchase. If it weren't for Herb and Marcus, the business manager, to help recover the time lost, I would have left the showroom. I hope this feedback provides reflection on how to respect people's time and commitment.

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    4.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Volkswagen Parkville

    Hello, thank you so much for your high rating! We appreciate all constructive feedback, as we are always looking for ways to improve our services. If ...you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!


    Worked with:
    Herb Randolph

    Sales Consultant

    (5.0) 227 reviews

  • 5.0 out of 5
    September 7, 2018

    Bruce made buying a car fun and easy. He was helpful and nice and I didn???t feel pressured. I would recommend this dealership to anyone!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Volkswagen Parkville

    Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are ha...ppy to help! We hope you have a great day!


    Worked with:
    Bruce Freeman

    Sales Associate

    (5.0) 73 reviews

  • 5.0 out of 5
    September 5, 2018

    After much searching for a used vehicle, we were so glad to finally come across Heritage Parkville! They were so helpful and friendly. Richard (Buddy)... Holmes was a no-nonsense, straight-shooting salesman! He was so knowledgeable and helpful during the entire process. If you're looking to buy a used car, look no further! They have fantastic prices with excellent service!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Volkswagen Parkville

    Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. ...Have an awesome day!


    Worked with:
    Jacob Cardwell

    Director of Finance

    (5.0) 85 reviews

  • 5.0 out of 5
    September 5, 2018

    I fell in love with the Jeep Grand Cherokee very early on in the car hunting process. After going dealership to dealership, I was so happy when I made... an appointment with Herb! He and his managers truly listened to my financial needs and we were able to come to a VERY reasonable agreement which got me in my dream car! Herb was patient and fought hard to get me a deal I was happy with. He was also very knowledgable about the Grand Cherokee itself and I loved hearing his personal stories about how great of a car I was purchasing. When you're spending $45,000, Herb is a great person to make you feel at ease about your car purchase. Herb was personable and was a funny guy to spend the downtime with while waiting for all the dealing and paperwork. I will hopefully have this car for the next eight years, but I look forward to purchasing my next car from Herb! HIGHLY recommend.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Volkswagen Parkville

    Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further w...e can do for you, we are happy to help! We hope you have a great day!


    Worked with:
    Herb Randolph

    Sales Consultant

    (5.0) 227 reviews

  • 4.8 out of 5
    September 4, 2018

    First time buying a car on my own - Bruce made the experience pretty easy. Contacted the dealership the day before about my specific interest in a car... - Bruce contacted me by email before my visit and had the car ready to test drive when I arrived. Lots of paperwork required but I felt like they got me in and out as quickly as possible! Great experience overall.

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    Overall Experience
    Does recommend this dealer
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    Heritage Volkswagen Parkville

    Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Bruce Freeman

    Sales Associate

    (5.0) 73 reviews

  • 5.0 out of 5
    September 4, 2018

    I had great service from John DeMartino. I told him exactly what I wanted, then waited a month, I was not hassled at all and when I was ready I called... him and told him to start the paper work. He completed the transaction quickly and was very helpful. I would definitely recommend him if you are looking to buy a new car! I am very happy with my purchase and service, so is my mother whom also bought a car from John the same week.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Volkswagen Parkville. If you ever need an...ything else from us, please feel free to give us a call or stop by. Have an awesome day!

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