Heritage Volkswagen Parkville
Average Rating
Reviews
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November 30, 2020
Melissa, Charles and Khaliq were all fantastic! They all made the car buying process as pain free as possible, will be referring friends to Parkville VW... for sure!
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHello, congratulations on your new vehicle! Thanks for the recommendation, and have an amazing day! Take care!
Worked with: -
November 27, 2020
Really good service, spencer was very nice and helpful and the finance person was very friendly as well. Explained everything about the features of the... car really well as well before we left
Does recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional ne...eds or questions, we will be more than happy to assist you! Safe travels!
Worked with:Spencer BuettnerSales Associate
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November 27, 2020
The sales team is great ! Especially John D. I've bought 2 cars from him! The service department needs work. I was waiting for months for a rental to get... my brand new VW fixed, I was forgot about. Then I picked my car up after not having it for a week and only one of 3 things were fixed.
Does recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseAt Heritage Volkswagen Parkville, our goal is to meet and exceed your expectations, and we are disappointed to hear that this did not occur during you...r experience with our Service Department. We sincerely apologize for our lack of communication and the resulting frustration, as this is not our way of doing business at any of our Heritage stores. Thank you for your positive feedback about our Sales Department and for taking the time to work with our Service Manager, Dan McMahon, as he addressed and resolved your concerns as quickly as possible. As discussed, should you have any additional questions or future vehicle needs, you may contact Dan directly at 410.663.7207 or dmcmahon@mileone.com. Thank you again for your time.
Worked with:Jacob CardwellAssistant Internet Sales Director
John DeMartinoSales Associate
Daniel McMahonService Manager
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November 25, 2020
Antonio was a great pleasure to work with. We didn't feel hassled, he seemed very down to earth. His end of the process went smoothly and rather quickly.... It was lovely chatting with him.
Does recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi, thank you for your kind review; we are happy to pass along your comments to Antoni here at Heritage Volkswagen Parkville! Please let us know if th...ere is anything else we can do for you; we are more than happy to help! Take care!
Worked with:Antonio SatchellSales Consultant
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November 15, 2020
Awesome salesman. Went out of his way to make sure I got what I wanted. Through the whole process he was there to ensure we understood everything and had... no problem with running around showingnus different trucks. Highly recommended for anyone looking to purchase from Antonio.
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional ne...eds or questions, we will be more than happy to assist you! Safe travels!
Worked with:Antonio SatchellSales Consultant
Bridget HollidayFinance Manager
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November 12, 2020
This was my second vehicle from Heritage. They were able to work to get the exact vehicle I wanted. Harrison and his team were great!
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseChelsie, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Parkville so helpful in the purcha...se of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
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November 10, 2020
Spencer was the best! He did everything he could and got me in a vehicle that I'm HAPPY with. I would definitely buy another vehicle from him again
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additiona...l needs or questions, we will be more than happy to assist you! Safe travels!
Worked with:Spencer BuettnerSales Associate
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November 10, 2020
This is our 3rd car from Heritage. We keep coming back because of the knowledge and friendliness of the staff. Spencer was a joy to work with.
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHurley, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of serv...ice to you again! Take care!
Worked with:Spencer BuettnerSales Associate
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November 6, 2020
Purchased a 21" Atlas SE w/tech. Spencer and Sales Manager Gabe were great to work with. Gabe searched for the exact color and options we wanted and found... the car 50 miles away.. Spencer went and picked it up. I looked at all the competitors and after lots of research, I couldn't find a better lease deal than the Atlas. With the Maintenance is included and the and bumper to bumper warranty coverage, it made for an easy decision and Mamma is Happy!! Thanks guys for all your help!!
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseDean, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to cho...ose us for all your automotive needs! Take care!
Worked with:Spencer BuettnerSales Associate
Gabriel WalmanSales Manager
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October 27, 2020
Great experience from the initial email video Spencer sent with the car my husband was interested in, to the test drive, questions answered, finance and... the manager, Gabe, working the numbers. Everyone was friendly and kind. Would highly recommend Heritage VW to anyone looking to buy a car.
Does recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Worked with:Spencer BuettnerSales Associate