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Heritage Volkswagen Parkville

(1,668 reviews)
Visit Heritage Volkswagen Parkville
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award 2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 669-7785 (888) 669-7785
Used (888) 714-7953 (888) 714-7953
Service (888) 494-1986 (888) 494-1986

Reviews

(1,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Volkswagen Parkville from DealerRater.

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I'm on my 2nd VW and was exploring trading in my current

I'm on my 2nd VW and was exploring trading in my current vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and professional as I worked thru the process. Her responsiveness was exceptional. My experience with Maia and the sales manager there, Charles, will make for an easy purchase when I'm ready. Highly recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Naz was fantastic to work with.

Naz was fantastic to work with. He is quite knowledgeable and passionate about VWs. He explained my options and the Jetta's capabilities without being pushy. He also worked with me to fit my budget and make a fair deal for the vehicle. I would definitely work with him again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ryan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful when leasing my car, not helpful when needing

Helpful when leasing my car, not helpful when needing help with repairs at all. Wouldn’t recommend VW to anyone! Can’t receive any real updates on a replacement part for my car, going on 3 months without one, no loaner, no financial support nothing! 500+ cars waiting on my same part! Insane. Go elsewhere! Seems to be a trend with VW, seriously regret it.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I received an email from a Manager after the sale

I received an email from a Manager after the sale congratulating me on my purchase. I responded with a few questions and 3 business days later I haven’t gotten a response. Follow up could be better.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing feedback about your experience at Heritage Volkswagen Parkville. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. We greatly appreciate you taking our call , allowing us the opportunity to immediately address your concerns. If you have any additional questions, please contact our Store Manager, Brad Scammell, directly at bscammell@mileone.com or 443.219.5350. Again, thank you for your feedback and we look forward to seeing you soon.

Da-Sean was great.

Da-Sean was great. He was knowledgeable, patient and extremely helpful. I would highly recommend Da-Sean if you are looking to purchase a car. He made the entire experience extremely positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

He was very helpful in facilitating a smooth transition

He was very helpful in facilitating a smooth transition in purchasing the vehicle. Very polite and informative. I appreciate the assistance.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Mrs Kim was really amazing to work with.

Mrs Kim was really amazing to work with. I couldn’t go anywhere else due to the relationship she built with me while looking for a car. She made sure i got a really good deal and she worked hard every time i went to see her. This place as amazing!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!

The dealership was busy, but we were greeted as soon as

The dealership was busy, but we were greeted as soon as we walked in. Melissa helped us and got us in and out with a brand new car in a few hours! She’s super friendly and very knowledgeable. I highly recommend this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Parkville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Heritage VW Parkville and especially Melissa Cole are

Heritage VW Parkville and especially Melissa Cole are wonderful to work with. I have purchased several cars from Melissa and refer everyone I know to her. She’s honest and up front about everything and doesn’t play games. Finance is always quick at Heritage VW as well. After 7 cars from here, I’m well versed in their process and they have a loyal customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Jim, we appreciate you taking the time to leave us this feedback. Safe travels!

Great experience yesterday with Jesse Bunker and

Great experience yesterday with Jesse Bunker and Heritage. Jesse drove with me in the vehicle to have my mechanic check it out before purchase which gave me great peace of mind. He has also been available even after the sale. Great person to work with. Waiting for finance availability was the only negative which caused a couple of hour wait. Once in, the finance representative was great to work with also.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!