Banner Ford

Avoid this dealer don’t be a victim of their spot delivery scam they will sale you a vehicle, take your money and demand you return the vehicle

I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local Ford truck for me and was thorough, professional, and extremely helpful. This dealership knows what they are doing and takes exceptional care of their customers, whether you are from Louisiana or not. I'm a lifetime Ford fan, and Banner Ford is one of the best. Thank you, Spencer, for your professionalism and for taking such great care of us. You represent the Ford brand beautifully--we appreciate you! I will not hesitate to recommend Banner Ford. Thank you for your great service, Spencer and the Banner service team.

Dealership - Bought 2 vehicles from Banner and had pleasant experiences. Went back in Dec 19 to purchase a Gt350 and this experience was enough to make me never want to go back. The deal was done, I was ready to sign and the cocky sales manager blew up the deal over a tiny chip in the paint. He insisted I take possession of the vehicle and I wanted it repaired first. They did call the next day and say the "touchup" guy was coming, but the whole experience left me feeling not like a valued customer. If the sales manager would have agreed to this the night before, all of this nonsense could have been avoided and that vehicle probably wouldn't still be sitting on the lot as of today. Went to another dealership and made the purchase.

I picked out a truck “on line” and called and spoke with Eric Sonnier (salesman). He told me the add on line was correct and Ford “had to honor” the add which was good price and the “leather seats and bed liner edition” which he said leather seats and bedliner would be added at no charge! I asked Eric over and over on the phone about NOT changing things after I drive over 50 miles to buy the truck. He assured me over and over and over!…I believed him. Eric even told me in his office after I signed the papers to buy the truck “Ford had to honor the add for LEATHER SEATS and BEDLINER addition!!!” Then after I had signed papers agreeing to buy the truck he tells me “oops Ford is NOT going to honor the add!” What!! I had been deceived! I was told by the finance manager “Ford does that all the time”! I had copy of the sale add I printed off the computer and the Black Friday sale ended 12/2/19 the day we were there! We had driven over fifty miles, my husband took off work early, we drove through rush hour traffic to find out I had been lied to to get me in their store! I don’t care how good the price is, I would NEVER buy from someone that has to lies and plays games to get your business!!!!!...IT IS THE PRINCIPLE!!!...Then they blamed “FORD”… they ARE FORD!!!!!!!!!

Uninformed sales personnel and service horrible. Very unprofessional! The service department overcharged got services. Would recommend documenting conversations and shopping at other dealers with more ethics.

Brand new 1 mo. old Ford with 800 mi. Discovered deep rust pitting of the exhaust. I've discovered on-line that this is nothing new for Ford. Apparently, somehow, many newly built vehicles are becoming exposed to road salts. I have a safety concern over premature failure and future carbon monoxide issues. I believe the dealership should have sought warranty component replacement from Ford - they did not. Instead, here is exactly what transpired. 1) Took off work to bring in the vehicle. 2) Met service adviser (Scott) and again explained my concerns (had prior on the phone with him). I expected Banner to place my car on a lift and inspect, but 3) Service adviser bent down and gave a very brief "peek" under the side of my car then walked off for 10 min. 4) Returns to say he spoke with the service manager and "it's not covered". Then came the word so frequently used by auto dealership service department's, "normal". Wow, even the service department knows how to play the "spoke with the manager game". I questioned how an adequate inspection could have been done from 4' away, no flashlight, no raising the car. I was met with, no response. I was then invited to complain directly to Ford myself, and essentially invited to leave. You know what, Banner Ford? For lack of customer care/customer advocacy on your part, you've severed a potential future income stream from me and my family. All I was asking for was due process, and if Ford would have declined the petition, I wouldn't have held that against you. You are cherry-picking your service work in order to maximize profits in that department, and you have insulted my intelligence. Note to your service adviser - some of your customers may be professional engineers who know the difference between surface rust and deep pitting.

This review is going to be a bit long because this fiasco has been going on for 8 days now. On Saturday December 22, 2018 I went with my son, Kyle, to the Banner Ford dealership in Mandeville to look at and possibly purchase a new truck. The sales desk called one of the salesmen to come talk to us. We went into his cubicle and he looked up some trucks and talked to my son about what he wanted. They decided on one to test drive and had it brought around. The salesman, Rich, was busy with another customer so he had my son and I take it for a test drive. Kyle was happy with the truck and wanted to go ahead with the purchase. When Rich got back to us, they started checking for available financing. The first numbers Rich brought to us used Ford financing with an interest rate a little over 1 %. A few minutes later he came back and told us that unfortunately Kyle had just started building his credit in the last year and his number was not high enough so he did not qualify for Ford financing. Rich then asked me if I would consider co-signing. I said, “I could and he would pass but I choose not to. I think he can do it on his own.” Rich went to talk to the sales desk and came back with another offer. The interest rate jumped from a little over 1 percent to a little over 10 percent. That was fine, just facts of life, as it could be remedied in time by refinancing when Kyle’s credit had been built up some more. The cash for the deposit was still at our home as he was not sure that he was going to complete a purchase. I left to go get the deposit while Kyle waited to sign papers with the finance department. When I returned, they called Kyle in and started going over all the finance details. We added an extended warranty and gap insurance. At one point in the discussion the gentleman stated something about Kyle losing a five hundred dollar discount off of the advertised discounts of the truck. I asked why and was told that it was because he did not qualify for the ford financing. Rich never mentioned losing this discount when he brought the new financing package to us for approval. When the papers were all signed and the gentleman in the finance department was putting the signed paperwork together, I asked if they were all finished and was told yes, just putting the papers together and waiting for the truck to be turned over to Kyle from being detailed. I left to go run the errands I started out to do that morning. We arrived at the dealership at approximately 10:30 am, by now it is after 2 pm. I get a call from Kyle about 15 minutes later. He tells me that when he came out of the finance office signing papers, Rich came to him to tell him the he had hit a guard rail with the truck when he was bringing it around to get it detailed. Rich told him that he just “dinged” the bumper, not to worry about it, Rich had already talked to his manager so Kyle could just bring it back after Christmas and they would put it in the body shop and fix the bumper. Kyle, having no experience in dealing with this, accepted the truck and left. I met up with him to look at the bumper. The bumper was not “dinged”, the bumper was dented. It was concave the length of my hand with gouges, not scratches in the paint. The side of the bumper was pushed in under the fender about an inch. I was quite upset. I called and spoke to Rich and told him that they had dropped the value of the truck. I stated that it was more than just “dinged” and I had no idea if there was damage to anything else behind the bumper. I wanted them to replace the truck with a new one. Rich talked and talked about the fact that they were going to fix it and it would be good as new. I explained that after Christmas Kyle would have to be back in Shreveport for work so it would be me that would have to take the time to deal with this. I finally just said we would talk after Christmas and left it for the moment. That night it hit me that Rich had wrecked that truck before Kyle signed the papers and he did Not tell him about it until after he signed them. I find that to be extremely unprofessional at the least. A friend told me that I would need a Power of Attorney to speak for Kyle in order to deal with the dealership so we went and had that paper drawn up. December 26th I went to work expecting a call about how the dealership is going to remedy this. At lunchtime I call Rich to find out what is going on. He tells me that I was supposed to call him, they weren’t supposed to call me. The conversation went rather downhill from there. I stated that since they had caused all this inconvenience maybe they could offer Kyle something for it, perhaps a bed liner or a maintenance package. He told me he would check into it. That didn’t happen. The end result of the call was that I was supposed to bring the truck to the dealership on the morning of the 27th and they would take it to the body shop. The more I considered this, the more uncomfortable with it I was. I decided not to bring the truck in the morning, but to go and speak to the management at the dealership after I got off of work that afternoon when I would have time to deal with it. I went in and asked to speak with the general manager. I was referred to the Manager of the sales department Mr. McAllister. I told him who I was and explained why I was there. I stated that Kyle did not pay for a damaged truck he paid for a new truck. In my opinion they should change out the truck they gave him with a new one of the same. He agreed to do so. He checked the computer and told me that they had two of the exact same trucks. I showed him the power of attorney papers but he told me that Kyle had to come in himself and sign the new papers because of the loan. I asked if we could fax it and have Kyle sign them since he was at work in Shreveport. He said no but offered to have the truck driven to Shreveport and Kyle could sign the papers at delivery. I explained that this was not an option because Kyle travels for work and cannot drive a company truck and his truck at the same time. The truck Kyle was buying was for his use when he was home. The end result is that Kyle had to take off this weekend and lose $300 to come home and sign these papers again. I called Kyle in front of Mr. McAllister and verified that he could take off to be here on Saturday. I informed Mr. McAllister at that time that Kyle would be here on Saturday to sign papers and pick up the truck. I called again on Friday to settle on an appointed time for Kyle to do this and was told 11 am would be fine. I thought that would give them more than enough time to get the paperwork and the truck ready for him to pick up. Kyle arrived at the dealership at 10:30 am. The paperwork wasn’t ready, the truck wasn’t ready. Kyle finally received the truck at 1:30 and was allowed to leave. Our experience was not the most pleasant. I felt that everything that was finally done was done grudgingly and I had to fight them to do the right thing. There were some bright spots along the way. I appreciate Josh the finance man who was very helpful. I appreciate the fact that Mr. McAllister finally agreed to give Kyle the new vehicle that he paid for. In all fairness, let me say that during this whole time until I got to Mr. McAllister, I was trying to resolve this issue with Rich the salesman who wrecked the vehicle in the first place. I know he told both Kyle and I that he had reported the fact that he “dinged” the bumper to his manager but I cannot say who all knew about the problem. While I sincerely hope our experience is atypical, all in all when I buy my next vehicle it would take a lot to get me to even consider dealing with Banner Ford sales department again.

Absolutely the worst experience I've had in 35 years of purchasing new and used vehicles, I purchased a used 2015 Ford F150 Platinum. After the negotiation process, the entire deal went to xxxx in a hand basket. I looked at the vehicle on a Friday evening before a holiday weekend(Veterans Day). We agreed on a price, but the manager refused to take a deposit to hold the vehicle until I could secure financing on the Tuesday following Veterans Day. They gave me a line of crap that it was against the law to accept a deposit in Louisiana. Not sure if the vehicle would sell before Tuesday, I went back Saturday. Not a short trip since I live on the Mississippi Gulf Coast. The only way I could take delivery of the truck to agree to an indirect contract with a lender. Again, I've never had to do that in the past. Fast forward, I did secure financing from my personal lender. Then the battle started with the finance manager who was incorrectly adamant about the amount of MS Sales tax due; a $600.00 difference. I had provided all of the documentation from the County Tag Office on the correct amount due. Not until I had make a third trip to the tag office and had one of the clerks call the finance manager, did he finally accept the number I had given him. My guess here is, overpayment goes back to the person/company that sends the check. Most folks don't bother to research the exact amount due, therefore Banner gets the difference to pad the coffers. It took Banner 19 days to send the paperwork to the tag office; in Mississippi you have 7 days to title the vehicle or pay hefty penalties. Then the problems with the vehicle started; the battery failed(which I requested to looked at while test driving) because it was dragging - didn't happen. The sun roof failed in the open position in New Orleans. I had to drive back to the Coast with the roof stuck open($400+ repair). Thank God it didn't rain. I contacted the dealership regarding taking care of this since it had only been thirty days. No call back from management or my sales person. Not until I called back again and asked about the second key that I never received, I was told sometimes it just 'sucks' when you buy a used car. I have sent an e mail to the General Manager and the Dealer of Banner Ford, and as well as the so-called customer relations department. To date, no response from anyone. Then, a noise started coming from the left front wheel. Brought the truck to a Ford dealer on the coast. After troubleshooting for two days, there was no definitive cause of the noise. As of now, it could be ABS, Calipers, Electronic Steering or all three, who knows. Estimate cost of repairs $600.00 - $1000.00). Bottom line here is, I will NEVER do business with the crooks at Banner Ford again. CAVEAT EMPTOR!!

Took my expedition in because the front AC was not blowing at all, power steering fluid was leaking, and the vehicle was making a horrible grinding sound. To make a long story short, the AC wasn’t fixed because it was diagnosed as a wiring issue which wasn’t covered by my extended warranty company- The power steering fluid leak was corrected by installing a new rack and pinion assembly (covered). I was told that my vehicle was road tested and that the grinding noise must have been caused by the power steering pump being low on fluid. ( I doubt whether or not it was in fact road tested because the odometer reading going in shop and odometer out shop had not changed) I explained to them that it was not a whining type noise, but a grinding-(sounds like a snowball machine cutting ice!!!) Needless to say, I was informed the vehicle was ready- I picked up the vehicle- still making the same grinding noise, the interior trim was lying on the floor board( hadn’t been put back in place after troubleshooting the AC), and I quickly discovered the same evening that both high beams are out, both fog lights are out, 1 reverse light is out, and 1 low beam is out- I called the service dept to explain the situation and was told adamantly that they didn’t touch the lights/wiring...but I know they were certainly working fine before bringing it in for service. After having my vehicle for nearly a week, no concessions were offered to waive a second diagnostic fee. I was simply told to bring it back in for them to have a second look- Needless to say, my portion of service costs, after warranty was 560.00 dollars.. A little advice to this service dept - you guys are the professionals- my livelihood and yours depend on great service- treat people the way you want to be treated.

Banner has no rival based on price, professionalism, integrity and service! Quite honestly, there is no rival in South Louisiana...... this is my second truck purchase from Banner.