Banner Ford

Ivan Lopez was the most incredible salesman I have ever worked with. He ensured we knew what we were getting into before we drove 2 hours to purchase our vehicle. He truly treated us like family and we left there knowing he really took care of us. By far the best experience buying a car. We will be a lifetime customer with Ivan Lopez! Thank you for all of your efforts Ivan!

Thy where polite before sale once thy make the sale. Thy treat you like crape and try to charge you twice for a part you already payed for two days earlier.there the most unorganized ford dealer I have ever experienced.don’t wast your time with theses clowns go to BILLHOOD

Been very informative, helpful and wonderful. While i haven't made a purchase yet I can already tell they are type of dealership id like to purchase from

Reached out to purchase an incoming Mach E. Dealer refused to take a deposit while in transit and wanted me to complete the purchase prior to delivery. When I caved, suddenly the vehicle was sold to someone else. Weeks later the salesman reached out and said the buyer backed out and he wanted to complete the deal by the end of the month which only gave me a day to think about it. They were also requiring me to trade in my vehicle prior to the new car being delivered. A day later, I caved and tried to purchase but mysteriously the car had been sold (again). I don’t believe the vehicle is sold, I believe he was upset that I didn’t immediately agree to his terms. I’ve reached out multiple times since then (email and text) to the original salesman and multiple other members of the sales team and no one will respond or confirm that the vehicle is truly unavailable. It appears that the salesman blacklisted me for being skeptical of his terms, and is now depriving me the opportunity to make the purchase. If this is the case, I couldn’t be more disappointed with the salesman or the dealership - take your money elsewhere.

There has been nothing but bad service with this dealership. Once you purchase a vehicle they could care less about you. Manager is always too busy to talk to you if you have an issue. Parts dept sends back parts before you get there and let’s you drop off car before they tell you. Save yourself the headaches! Stay away from Banner Ford! They suck big time!!!!!!!!

1 star is too much for this dealership. Salespeople are fine, but management is pushy and down right rude and disrespectful. You should treat past/returning customers much better. Wouldn’t buy a car from this dealership again. The service department is junk too. Banner you should treat a customers car like it’s yours. Tired of dents in my ride so stopped bringing it here for service. Luckily another Ford dealership had a Shelby I was looking for and bought it painlessly from them.

Service department disaster. Brought my F150 in for repairs and maintenance last month. Brakes, oil and transmission fluids and a burned oil odor in the ventilation system. They told me it was valve cover gasket that was leaking. After shearing off a bolt they broke an extractor tool when making the repairs. This required me to purchase new valve covers as the bolts were part of the assembly. They also replaced brake pads on the rear wheels. After 9 days in the shop I was hit with a $2200 invoice after explaining the dilemma to the service manager he knocked it down to $1700. I now noticed an oil leak and the oil smell remaining in the ventilation system and the repaired brakes squealing. Brought it back last week and they couldn’t diagnose the brakes and said the dip stick sleeve was leaking on the exhaust manifold. After several complaints and keeping my truck an additional 3 days they repaired the brake squeaking and replaced the dip stick sleeve. Perhaps that was the root of my oil smelling demise and the valve cover gaskets didn’t need replacement. Never have I seen such poor craftsmanship and management of a service department. I have learned a great lesson from this catastrophe.

DO NOT trust this organization. Called 5/10/21 evening, confirmed the online price of a truck with Les Dodd, he confirmed it but wanted to check with his sales manager AJ DeLaneuville. The next day they sent me a quote for $4,329 more than what was online. And now the online price has increased, overnight while I waited on a written quote to confirm what both I and Les saw online. This truck had been priced online the same for 2 months, and then changes overnight when I call about it. And then the quote they sent me is still higher than the online price today. They are trying to add in "additional equipment" above the MSRP. Attached are photos showing the the bait and switch scam. The integrity of this entire organization is at question given these tactics. Steer clear.

Proud of THEIR vehicles. I bought 2021 F250. They refused to budge off sticker a penny and told me if I was buying an 80k$ vehicle I shouldn’t haggle over a few thousand dollars. To make matters worse.....they gave me 14500 for my trade in then posted my vehicle for 22775 days later. Pretty crappy!don’t recommend.

Service dept. was great. They really took care of me and my truck. Service manager Jason will do his best to satisfy your concerns. Sales dept. was Rich Tucci. He and sales manager AJ got me a great price and had all paperwork done and gone in record time. Thanks Banner Ford!