Reviews
Pleasant experience.
Pleasant experience. Kyle Guthrie was the sales agent. Kept to his word and didnt attempt any slick tricks. Thank you Kyle
Pleasant experience.
Pleasant experience. Kyle Guthrie was the sales agent. Kept to his word and didnt attempt any slick tricks. Thank you Kyle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have been going to this dealership for almost 4 years
I have been going to this dealership for almost 4 years and my family even longer - first time I have ever been disappointed in the service from start to finish. I was greeted and then went to the holding room - Kendall was my service manager. Very clearly new and had not done his homework. Went in for an oil change that has never taken more than an hour to wait - this time it was three hours (including a blinker light bulb change) and the price drastically went up. Kendall could not give me a good explanation why and then I had to go find my car on the lot. Terrible overall - probably won’t be going back for service. I also noticed very few faces - which I find hard to believe they all happened to be off. Seems like there has been a drastic shift at Ford of Port Ritchey and not in a positive way.
I have been going to this dealership for almost 4 years
I have been going to this dealership for almost 4 years and my family even longer - first time I have ever been disappointed in the service from start to finish. I was greeted and then went to the holding room - Kendall was my service manager. Very clearly new and had not done his homework. Went in for an oil change that has never taken more than an hour to wait - this time it was three hours (including a blinker light bulb change) and the price drastically went up. Kendall could not give me a good explanation why and then I had to go find my car on the lot. Terrible overall - probably won’t be going back for service. I also noticed very few faces - which I find hard to believe they all happened to be off. Seems like there has been a drastic shift at Ford of Port Ritchey and not in a positive way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Valet pickup changed 3 times.
Valet pickup changed 3 times. Overheated on the way home. Had to take it back. Couldn’t fix the defroster the first time, have to take it back. And the hose I asked to keep to show me was thrown out. Cost me $1k to fix a hose. Not happy.
Valet pickup changed 3 times.
Valet pickup changed 3 times. Overheated on the way home. Had to take it back. Couldn’t fix the defroster the first time, have to take it back. And the hose I asked to keep to show me was thrown out. Cost me $1k to fix a hose. Not happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Service department experience was smooth and
Service department experience was smooth and professional. No problems at all. All requested service was completed efficiently and to my satisfaction.
Service department experience was smooth and
Service department experience was smooth and professional. No problems at all. All requested service was completed efficiently and to my satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The entire process was simple and easy thanks to Kayla
The entire process was simple and easy thanks to Kayla and the team at Ford of Port Richey
The entire process was simple and easy thanks to Kayla
The entire process was simple and easy thanks to Kayla and the team at Ford of Port Richey
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andy and Michael were Great !
Andy and Michael were Great ! Got me in the car I wanted ! And I'm from Chicago , was just visiting family when I got the car .
Andy and Michael were Great !
Andy and Michael were Great ! Got me in the car I wanted ! And I'm from Chicago , was just visiting family when I got the car .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Service with Steve is top notch.
Service with Steve is top notch. However your demanding more verbiage from me is aggravating.This reflects poorly on your dealership.
Service with Steve is top notch.
Service with Steve is top notch. However your demanding more verbiage from me is aggravating.This reflects poorly on your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dwayne (Gordon) was absolutely amazing.
Dwayne (Gordon) was absolutely amazing. Honest, reasonable and fast acting towards our needs. As we grow our fleet, he's our only choice.
Dwayne (Gordon) was absolutely amazing.
Dwayne (Gordon) was absolutely amazing. Honest, reasonable and fast acting towards our needs. As we grow our fleet, he's our only choice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was honestly the best buying experience I have ever
This was honestly the best buying experience I have ever had. Mike made it so easy. He was extremely knowledgeable and if there was a question he didn't know he got right back to me as soon as he did.
This was honestly the best buying experience I have ever
This was honestly the best buying experience I have ever had. Mike made it so easy. He was extremely knowledgeable and if there was a question he didn't know he got right back to me as soon as he did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was terrific.
Everyone was terrific. Didn’t feel pressured to buy. It was a great buying experience and our salesman, Hayden was great.
Everyone was terrific.
Everyone was terrific. Didn’t feel pressured to buy. It was a great buying experience and our salesman, Hayden was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car