Rectangle 48
Sales 9:00 AM - 6:00 PM

Fidelity Auto Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2004

Please contact us at 440-543-3555

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Fidelity Auto & Truck Sales has been in business since 1995! We are located in Chagrin Falls, Ohio, part of the Eastern Cleveland Suburbs. Each member of our small staff has been in the automobile industry for many years: Jonathan since 1987; Ray since 1991; Joe since 1993; and Victoria since 2000. We are dedicated to giving ALL of our customers a World-Class buying experience!

Please contact us at 440-543-3555

"We provide a World-Class buying experience! Contact us at 440-543-3555"

Reviews

4.7 out of 5 4.7
64 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 23, 2018

    I found a listing for a 2017 Nissan Pathfinder with good mileage and a very fair price. It was exactly what I was looking for, but an hour-and-a-half drive... from my hometown, Pittsburgh, PA. After reading great reviews, I called them up and asked a bunch of questions. They were very honest and patient. On my drive up, I was delayed and ran later than expected. Joe met me with a smile and the keys, so that I could take it for an independent inspection. There were a couple of minor discrepancies, which the Fidelity team made right in no time, and I was THRILLED to drive home with my new-to-me car the same day, including very competitive financing through Fidelity. I cannot emphasize enough how nice, honest, and easy to work with the whole Fidelity team has been! Even after the sale, transitioning the registration across state lines was made a breeze by the office folks. Thank you to Joe and the whole team!!!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 13, 2018

    Great service Jon was great i live 3 hours away so he got me all the pictures i asked for very quick and even answered all the questions i had after hours

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    Shopped for a used car
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  • February 19, 2018

    This is the 3rd purchase from Fidelity Auto & Truck Sales in the past 20 years. Their process is very efficient and friendly, and of course there is NO... pressure. I was out of town, looking for a car for my daughter after her car was totaled. I found a great value car I liked at Fidelity Auto, spoke to them and got the loan approved and much of the paperwork done over the phone. When I went there, I was done in 10 minutes and they had the car ready for my daughter. Thanks Ray for making this a pleasant buying experience.

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    Shopped for a used car
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  • 5.0 out of 5
    September 11, 2018

    My first time buying a vehicle from Fidelity Auto. Jonathan and Joe couldn’t have made the process any easier. Upfront, easy to talk too and a... pleasure to do business with. Will definitely have our business in the future. Thank You!

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    Shopped for a used car
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  • 5.0 out of 5
    September 1, 2018

    We have purchased many vehicles in our life time, but the experience and ease has never been as exceptional as with Fidelity Auto. Super customer service,... great vehicles, and very fair pricing. So quick and pleasant. After purchasing two from Fidelity Auto, if we ever need another we will call them first.

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    Shopped for a used car
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  • 5.0 out of 5
    April 2, 2018

    Had a great experience this past Saturday when buying my convertible! Jonathan was very friendly and helpful and answered all my questions. Great place... to do business with!

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    Shopped for a used car
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  • 1.0 out of 5
    March 15, 2018

    I recently went to buy a 2012 Ford Fiesta. When i went to get the car checked out it need over $4000 worth of repairs. When i spoke to Jonathan he was... very rude and said just bring the car back because “he can get it sold” he didn’t try to work out anything for the repairs so i brought it back. I would not recommend buying a car from fidelity. And i recommend that anyone buying a used car to get it checked out

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    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Angela: It is difficult for us to reply to the review you left for us in a diplomatic way, but we will try. Please understand that ALL of our vehicles...--unless noted--are fully serviced. Prior to listing our vehicle for sale, this vehicle was taken to a local Ford dealership where it was inspected and serviced. Fidelity Auto has been in business since 1995, and we will bend over backward for our customers! Unlike most dealerships in the United States, we offered to take the car back from you because you were not satisfied with it's condition. We unwound our transaction with you, no questions asked, which was your request. We then sold this same vehicle 2 days later to a very happy customer! We are very sorry that you had a negative experience with us...we had no idea you felt this way until we saw your review anonymously posted on Cars.com. If someone were to scan through the reviews left for us on Cars.com or on Google, they would see that we are a dealership of high integrity. We wish you success in finding your new vehicle.

  • 5.0 out of 5
    March 6, 2018

    I hate shopping for cars and dread dealing with the salespeople but Joe at Fidelity was very professional and friendly and made the whole buying experience... better. Even though I had to travel 50 miles to get to this dealership, I would not hesitate at all to purchase from them I the future. I hope to enjoy my new Town and Country for many, many years but will definitely look them up the next time I purchase a vehicle. Nothing negative to say.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 19, 2018

    I almost never write reviews, but had an absolutely great and no-pressure experience at Fidelity Auto & trucks. They did not have the SUV I was looking... for, but took time to listen and find the vehicle I wanted The Infiniti they locate exactly what I wanted, Ray was enormously responsive and kept me posted at all points. When they acquired the SUV, the purchase process was incredibly efficient, as was the process of selling my old car. If you are thinking of buying a car, Fidelity auto is definitely the place to go. Hope others will have the same pleasant experience.

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    Shopped for a used car
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  • 5.0 out of 5
    November 9, 2017

    I purchased a Lexus from Fidelity. Owners and staff at Fidelity are amazing, knowledgeable, and made the buying process hassle-free. I can’t say the... same about my buying experiences with ther dealers. Highly recommend.

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    Came in for service or repair
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