CarMax Buena Park - Now offering Curbside Pickup and Home Delivery

3.8 out of 5 3.8
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Sales 10:00 AM - 9:00 AM

CarMax Buena Park - Now offering Curbside Pickup and Home Delivery Hours

Sales

Monday

10:00 AM - 9:00 AM

Tuesday

10:00 AM - 9:00 AM

Wednesday

10:00 AM - 9:00 AM

Thursday

10:00 AM - 9:00 AM

Friday

10:00 AM - 9:00 AM

Saturday

9:00 AM - 9:00 AM

Sunday

11:00 AM - 7:00 PM

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.8 out of 5 3.8
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 3, 2020

    Horrible experience with Carmax, we recently bought an Audi A3 from this location about 5 months ago, at this time there have been nothing but major issues... with the car including the most recent issue where out thermostat busted and the coolant pump needs to be placed. This caused the car to go into EPC mode and make the car drive very slow only up to 40mph. Carmax looked at it and said they couldnt find out the issue, they had it sent to Audi where they discovered the thermostat and coolant pump issue. I told Carmax this car is a lemon and was not in good shape when we purchased it and asked them to exchange it to a different car. The service manager refused and said the best we can do is maybe give and offer on the car and she said in this case the offer would be substantially lower than what we got the car for. It is not our fault Carmax sold us a busted down car that should have not passed inspection. All we want is a an exchange and for Carmax to stand by their quality.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2020

    Applied for car loan, 3 of them qualified me, then when the sales person found out what I did for work he told ne they wouldn't sell me a car even though... I qualified for it. DISCRIMINATION at its finest!!! Who cares what I do as long as I qualify and the payments are current. NOTHING ELSE IS YOUR BUSINESS!!!!!!!!!!!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    May 29, 2020

    This was the easiest purchase of a car that I've ever had! No haggling-just bought it! They bought mine and then I came back and bought one from them

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 7, 2019

    Not a good experience i have good credit was just looking into getting a good used car and carmax #1 i believe but i got an amateur sales guy he sucked... and noone cared they didnt even take over it was like ok so the sales person was bad as far as getting approved was fast but theres now wiggle room like as far as payments because they go through other banks not there own. And by researching you can go to your nearest dealer which has the same used cars. They get the used cars through auctions or trade ins and carmax hikes the price by alot so look around before you might get a better deal. Anyhow i went ford and got a new hybrid very nice and they could give me the payments i could afford also dealers can lower that sticker price with all the rebates.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    November 13, 2018

    Es exelete lugar para comprar carros buen servicio y buenos precios sin duda el mejor lo recomiemdo siempre a todos deberian de ingresar es buen lugar

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 29, 2018

    A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned,... bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 23, 2018

    I’ve been receiving emails regarding the cars, (MBZ S550 n Audi A8), that I’m currently interested in They have been updating me regarding the vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 7, 2017

    I just want to take a minute to thank Stephanie and Kelly for their hard work and patience. Getting a car here was easy, smooth and pressure-free. If you... are in need of a used vehicle, do not hesitate to contact these two lovely ladies. You won't regret it!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 31, 2015

    I came in this week to sell my 2005 Nissan Altima. I was greated with the warmest, genuine, friendliest salesperson. She did everything within her power... to make sure that the sell of my car and the purchase of my new car went smoothly. I will recommend Carmax to my family and friends. Great experience. I Love my new 2012 Acura TL!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 25, 2012

    I think the title pretty much sums it up. I'd done quite a bit of research and had already narrowed down my options to a couple of models of cars. There... ended up being a lower-milege version of the car I liked at the carmax in AZ, and it was super-easy to have it transferred to CA. Would definitely do business there again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for the wonderful review, Crazy Commute! It's great to hear about how happy our customers are. Hope you enjoy your new car!

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