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I had a good experience buying a car with the help of Megan Oreilly. She spent the entire morning with me seeking the right car for me. The finance... manager, Jeff, offered me the various warranties but wasn't too pushy about them. I didn't deal with the Service Dept, but I hope they'll be as friendly and effective as the sales staff.
At issue is their attempt to perform unnecessary maintenance on my Crosstour while at the same time telling me my warranty would be voided if I didn't... have this maintenance done. When I arrived at Southern Motors in July 2019 for routine maintenance, I had 33,000 miles on my car and my mileage minder showed I only needed an oil change. However this dealer’s Service Provider told me I also needed to get my transmission fluid changed and that this was required to maintain my warranty. I told him I would think about it. I did some research and found that the transmission fluid on my 2014 Crosstour does not need to be changed until it reaches 60,000 miles I contacted the dealership via email and their service director wrote back that "I think there was a misunderstanding about the trans service and warranty being voided and all that. The maintenance minder on the newer Hondas comes on reminding of the trans fluid service around 35k miles. Yours is a few years old and has different reminders. The transmission fluid is supposed to be changed every 30-35k miles. The Limited Lifetime Powertrain warranty is the one that could have coverage problems if the fluid is not changed at the correct interval. The transmission is your car is very fluid sensitivity for sure." I checked again and found no evidence that this is true. To the contrary I found several sources, including Honda's own tech manual, which reiterates that the transmission fluid does not need replacing until 60,000 miles. Again, I contacted the dealership to request they send me documentation that supersedes the 60,000 mile recommendation but they did not respond. I then contacted American Honda Motor Co. asking them if they had anything from Honda that supports the allegations of the dealership. They did not address this question. Instead they responded by saying "We recommend following the maintenance minder in the vehicle for any services or maintenance needed." They added: "The dealerships are independently owned and operated and are allowed to provide customers with service or maintenance recommendations." Their response tells me that they do not support Southern Motors Service Dept’s allegations re. when the transmission fluid needs to be changed. Upon consideration of the above, I find that Southern Motor's service dept. engages in unethical practices in an attempt to perform unnecessary and costly services. Moreover, their allegation that my failure to perform such service would void my warranty is nothing less than attempted extortion.
My car was 12 years old and I have kept it due to the fact I hate negotiating and haggeling! I went looking on a Sunday afternoon thinking the dealer was... closed.....nope, out came Patrick. He is so cool and calm, no pressure! made me feel comfortable and he was able to answer all questions on every car. All the men in there introduced theirselves and were so nice. Paul, the manager , was sure to make everything right for me....probably the easiest car I have bought! Mr Kaminsky even called to be sure it all went well! I would STRONGLY recommend stopping bySouther Motors!!!
I’ve bought two vehicles from Southern Motors and have never had a problem with them. They have truly tried to keep earning my business by being forthright.... I don’t like someone trying to BS me or constantly harass me trying to get a sale and these folks have been great about that.
Awosome customer services for my 2016 Honda CRV �� Customer service advisor Mrs Paige Mcduffie was nice. There Overall sales services department was a... group of wonderful and nice people. Thank you southern motors Honda Savannah
Awesome all around and I absolutely love my car!!! Thank you southern motors honda
Just purchased a new car all on my own, thanks to the assistance of Marleny Neal!! You were very patient with me and kept me from being impatient throughout... the process. 10 thumbs up!!!!!!!!!! #teamhonda #mydreamcar
My dealer for over 30 years. This time my Honda was totaled [not my fault}. I looked within 500 miles for a Honda accord certified for years 2013-2015.... In the 2 weeks of my search only Southern Motors could help get me a replacement car. Danny Kaminski and David Bailey helped me achieve this. This is my husbands and mine 7th [ 4th new and 3rd certified Honda]. I have made many referrals and will continue to have these 2 persons and dealership as my personal dealership. This I hope will let others know where they can go and who they can always count and rely on.
I just purchased my first car and I am extremely happy!! My salesman DaWarren was excellent and made the proccess speedy and got me a great deal and great... car! Go to southern motors and ask for DaWarren,i promise you wont be disappointed!
Elaine, our salesperson, was very nice and not a typical car salesman. Frank, the "money guy" was also awesome and easy to work with. Overall, I thought... it was a great experience and I walked away very happy with my new car, it just took FOREVER at the dealership with a little bit of "hardball" which I wasn't really into. I would buy a car here again, very laid-back experience.