Reviews
Best Service Experience-EVER!!
Went for service today, best customer service ever!! Jerilin was the absolute best! He was so extremely polite and informative! I have always loved Kelly Nissan Woburn and it keeps getting better!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Lisa! We're thrilled to hear about your positive experience with Jerial and the service team. It's great to know that we continue to exceed your expectations. We truly appreciate your loyalty to Kelly Nissan of Woburn, and we look forward to serving you again in the future!
Great service
Excellent service for a first time visit, even if it was just for an oil change! I received an email followed up with a phone call with an update.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Alana! We’re so glad to hear that your first visit went smoothly, even for something as routine as an oil change. We truly appreciate your feedback and look forward to serving you again in the future. Don’t hesitate to reach out if you need anything else!
Great and friendly service
Have been here several times and they have always been great. Were efficient at replacing my battery ASAP and were helpful at patching up my tire. Always fast and great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! We're so glad to hear that you've consistently had great experiences with our team. It’s wonderful that we could take care of your battery replacement and tire patch so efficiently. We appreciate your kind words and look forward to assisting you again in the future!
Outstanding Service Dept !
Best service dept around !!! I’ve been dealing with Phi Phi Hoag for many years now and he is truly a gentleman and a professional . Great job as usual. Was hoping to purchase that Rock Creak Pathfinder on display. Maybe next time
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Richard, for sharing this with us! We're thrilled to hear that you’ve had such positive experiences with him over the years. We’ll keep our fingers crossed for that Rock Creek Pathfinder next time! We look forward to assisting you again soon.
Rogue recall
I brought my Rogue in for a recall. First time there and they are wonderful! Kind, cortious, professional and knoweledge, my Rogue was done in less than time quoted. It was washed and vacuumed. Thank you to Jesus and the rest of the crew there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Marcia! We're so glad to hear that your first visit to Kelly Nissan of Woburn was a great one. It's wonderful to know that Jesus and the team took such good care of your Rogue and that everything was done ahead of schedule. We appreciate your kind words and look forward to serving you again in the future!
They take pride in what they do
Just in for routine service. Everything was done and completed ahead of time. Phi Phi and Alan are great and I wouldn’t go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Elizabeth! We're so glad to hear that Phi Phi and Alan took great care of you during your routine service. We truly appreciate your loyalty, and we're honored that you wouldn't go anywhere else. We look forward to seeing you again for your next service!
Great customer service
Jesus was terrific. While dropping off my car for a routine oil change and tire rotation, he informed me of a significant airbag and seat belt required. He gave me a loaner car and performed recall rear over the weekend. He even found me a $20 coupon for the oil change. Excellent customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this with us, Richard! We're thrilled to hear that Jesus provided such excellent service and kept you informed every step of the way. It's great that he was able to help with the recall work and even find you a coupon for your oil change. We truly appreciate your feedback and look forward to serving you again in the future!
Great service
Great service. Offered me a loaner car when my actual car was broken even though it was brand new. Jesus was especially helpful. Would recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Chad! We're thrilled to hear that you had great service, and we're happy we could offer a loaner car to make things more convenient for you. Jesus will be especially glad to hear your kind words. We appreciate your recommendation and look forward to assisting you again in the future!
Excellent Customer Service
My experience was top notch. I had a lot I needed done so was there for a couple of hours. I was kept informed by Jerusalem multiple times and Jesus even came out offering to get anyone in the waiting room, coffee, water or anything else even though we could get for ourselves. I’ve never had a bad experience there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! We're thrilled to hear that Jerusalem and Jesus took great care of you and kept you informed throughout your visit. Our team strives to provide top-notch service and ensure every guest feels valued. We truly appreciate your loyalty and look forward to seeing you again at Kelly Nissan of Woburn!
Today was horrible
Today was not great, my Murano was ready and no one came to talk to me letting me know about my car and details related with my Murano, my Murano was in the parking lot for more than 15 minutes I asked for help and they ignored me.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.