Reviews
Super service
Service provided as requested and car was ready at time promised. Car was also washed and clean. Waiting room is clean and tv, coffee, etc provided
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Peter, for sharing your experience with us! We're so glad to hear that your service was completed as requested and that your car was ready on time. We strive to make every visit as comfortable as possible, and we're happy to know you enjoyed our waiting room amenities as well. We look forward to seeing you again!
A+ Customer Experience
Took my car in for service, staff was professional and friendly. My car was done before expected and communication was excellent. Way to treat a customer the right way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Lindsay! We're so glad to hear that you had a positive experience with our team at Kelly Nissan of Woburn. We always strive to provide excellent service, and it's great to know that our communication and efficiency met your expectations. We look forward to welcoming you back for your next visit!
Faulty battery
I was told I am in desperate need of a battery I bought the car in May. I had to call AAA for a jump about a month later. I feel that the battery needed to be changed before it was purchased I did not get the $250 Battery
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Irene, for your feedback. We're sorry to hear about the trouble you’ve experienced with your battery, and we completely understand your frustration. This is certainly not the experience we want for our customers. We’d appreciate the opportunity to look further into this for you and help make things right. At your earliest convenience, please contact our management team directly at Kelly Nissan of Woburn so we can review your situation in more detail. We’re here to help and value your feedback.
Stellar service!
The service Dept and Brianna were great! Always fast, efficient, and friendly. Always takes time to explain what’s been done and any suggested up and coming concerns. I highly recommend both service and sales at Kelly Nissan! Shoot, I drive down from Kennebunk Me for this service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Cindy! We’re thrilled to hear that Brianna and the service team were able to provide you with excellent service. It's fantastic that you trust us enough to make the trip from Kennebunk, ME! We truly appreciate your loyalty, and we look forward to continuing to serve you for all your service and sales needs. Safe travels, and we’ll see you again soon!
I was there today I make oil change service perso
I went to oil change, this dealer service person was great. He’s name is Jerial Diaz he help me out lot tanks Woburn Nissan see you guys soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! We're thrilled to hear that Jeriel provided excellent service during your visit. We truly appreciate your kind words and look forward to seeing you again soon at Kelly Nissan of Woburn!
Service was great
Service was great and punctual. Staff is very knowledgeable and friendly. Highly recommend this dealership to anyone looking or service for their Nissan. Great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much, Deanba! We're so glad to hear that you had a positive experience with our team. We truly appreciate your recommendation and look forward to helping you with any future service needs. See you next time!
Great Service
The staff was knowledgeable and friendly. They took the time to explain issues to me in laymen’s terms which was greatly appreciated. I would Reccomend this dealership to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Susie! We're glad to hear that our team was able to assist you and explain everything clearly. We truly appreciate your recommendation and look forward to serving you again in the future!
Amazing experience
Jesus was great he kept me informed about the service this was my first time at Kelly Nissan and I will be back for all my car service needs great job Jesus
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, William! We're thrilled to hear that Jesus provided you with excellent service. We look forward to welcoming you back for all your future car service needs. See you again soon!
Great Service!
I was greeted and helped with a smile by Jesus. He was very accommodating and attentive. I will be back for future services at this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Emilio! We're so glad Jesus was able to assist you and make your visit enjoyable. We look forward to seeing you again for any future services!
Praise Jesus!
Jesus was great! He was friendly, helpful and kept me updated on my car and the length of time it took to get serviced. I’m definitely requesting him the next time I have to bring my car in. The only thing I wish - was they reset my computer so it still doesn’t say the car needs service and there is a tire problem.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jane! We're thrilled to hear that Jesus provided you with excellent service and kept you updated throughout the process. We apologize for the inconvenience with the computer reset and tire alert. We'll make sure to address this during your next visit. We appreciate you bringing it to our attention and look forward to assisting you again soon!