Mercedes-Benz of Danbury

Defrauded by Mercedes-Benz of Danbury My wife and I recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many previous trade-ins, was that we would receive the KBB median trade-in value since the car was in very good condition and it’s only real downside was the high milage. The salesman explained to us that, due to the high milage, the car could only be wholesaled and because of this they could only offer MMR price, which was about 15% less than KBB. The difference in price makes sense considering KBB is trade-in value assuming the trade-in will can be sold at retail and MMR is auction and wholesale value because you are unable to sell the car at retail. Trusting that the salesman was telling the truth, that the car could not be sold at retail and could only be wholesaled, we accepted the 15% lower trade-in value. Today, my wife picks up her new car from the dealership after having some work done and to her surprise our trade-in is on the lot, and on their website, available for retail sale. I called the salesman to get an explanation and the conversation didn’t go well. After talking in circles and telling me I didn’t know what I was talking about and that they can do with the car whatever they want, I realized the conversation wasn’t going anywhere and asked for a manager to call me back which he promptly did. The manager, equally combative when presented with the facts, told me “then you shouldn’t have signed the contract”. Yes, it’s our fault for signing a contract based upon the assumption that salesman was telling us the truth. Shame on us. Negotiating a contract based upon misleading representations made by the dealership/salesman is textbook fraud. The combative reaction on the part of the salesman and manager tells me that they had no way of justifying their fraud. It’s seems clear to me that telling people that their trade-in is only worth so much because they can only wholesale it is just a negotiating tactic to drive down the price they are willing to pay for your trade-in. We tried to find an amicable resolution with both the salesman and the manager and were basically told to kick rocks so now we’re forced to report this unethical business practice to the CT DCP, the CT Attorney Generals Office and the BBB. I just wanted to share our experience so other consumers don’t get defrauded by Mercedes-Benz of Danbury like we did.

My mother purchased a car from this dealership and passed away a few months later. When trying to cancel the warranty the receptionist did not answer my calls, but would pick up my husbands which we left voicemails for which were never returned.

500% Fraud Service manager 1000% Fraud Never ever go there Really a crock people Service people are nice service manager really bad one Suggest no one should go

They treat you very well before you buy from them, but when you go back to basics services, they are dishonest and try to make you do more things that are currently unnecessary. Will not going back never !

Michael Dushay was wonderful with buying a new car. He is very helpful, accommodating, and answered all of my questions. Buying a new car was very easy with him.

Went in with a flat and all my tires were worn out. My local service guy never mentioned it to me. The manager pointed it out when I pulled inside.He came out introduced himself and gave me a 2020 GLE for a loaner. I think they did that on purpose! My car was done that day and washed. Everyone was so polite and all smiling even though my Mercedes was quite older, I felt valued. Great first experience.

Brought in a CPO 2015 ml350 4 matic warranty ran out in late June to have spare tire looked at.Tire pressure when checked was 35lbs suppose to be 60.Found the valve stem faulty ,you could pull the center out with the cap.Dealer indicated they would gladly fix it for $39.95 ?How is a safety item not covered in CPO? They also scanned tires and said 2 rears wear worn and unsafe to drive.The car when purchased had 22K 10 months after 32k ...if I purchased 2 tires they would repair the faulty valve for free..I was going on a trip so paid the $500 for the 2 tires.Went home and thought I would check the spare..Wiggled the stem and it hissed everytime I touched it?So drove back the device manager ANDY was beside himself saying he checked it and the tech checked it ...then waited another hour for the supposedly or never worked on stem being replaced...Not sure I really needed tires to begin with.

They charged for work covered under the warranty. When realized, I asked for my $, they are holding $ hostage until they do an alignment

Visited the dealer to get quotes and info on finance terms. Was asked to commit to a purchase agreement to get a general idea of interest rates. Very dubious and not common practice. Now I’m suspicious of the practices and won’t be going back.

The Service Department is poorly organized . It was very hard to reach people and after 26 phone calls I have never received one call back from them. They wait for you to call them. My vehicle was towed in there and I called them first thing in the AM. where I was only able to leave a voice mail in the mailbox of a Service Manager. Three days later and 9 phones calls later before I insist on talking to someone. The Service Advisor finial takes a call and than states he will look at the car later today. After not getting a call back at 5:00pm I call again and he states he need my ok to order parts and it will take two days to get them plus it is almost the weekend by then so it will be next week before I get my car back. If I did not call him it would take weeks before I hear from him. ( 1 week gone) On Monday I make 4 phone calls and no return calls made by them. Tuesday 3 calls and each time messages left. at 4:25pm I receive a text message my parts were late coming in on Monday and they will try and get to mt Car on Wednesday. ( Is this NUTS Day 10 ) I call very upset and ask to speak to the General Manager , I told he is unavailable I leave a message on his Voice Mail and call again Wednesday morning. He never returns a call. I leave 3 messages for the Owner of the dealership to call me and he also never returns a call. On Thursday on the third call to the Service Advisor he takes the call and states now "the part has to be shipped back that it was not correctly programed." He had not done that yet and waited to speak with me first. Why I do not know, why he did not call me, He did not know but now it would not be shipped to Friday and would not be back to Tuesday next week. I am very upset and he states that is the best he could do . When asked to speak to the General Manager he states he is not available and I left another message for hi to call me. The follow Tuesday (week 2 ) I call the Service Advisor and am told they were wrong it was not that part but an ignition switch and now they have to order that. They are told to do it for I needed that car ASAP. Numerous call and messages were left for the both the Owner and the General Manager but either ever returned a call. Told at 4:30pm by Text message that the car was ready. Told I had to 7:00pm to get there and get the car. Upon arriving at 6:30pm I found the Service Dept closed. no signs stating to go anywhere else and upon asking the Sales people in the front of the build what happen to Service being open to 7:00pm They stated i have to return tomorrow they could not help me. It took 4 calls on Wednesday to get a live person on the phone and I am told they would leave my keys with the sales receptionist because I had to pick the car up after 5:00pm. Upon going there on Wednesday once again they could not find my keys and stated there was nothing they could do. On Thursday ( Day 20) I have to call 5 times to get a real person on the phone and again leave messages for the General Manager and Owner before I receive a text message from the Service Manager that my keys and bill will be left with the Receptionist so I can pick up the car after 5:00pm. Upon finial getting into my car on Thursday night I found damage ie: black marks around my ignition, car very dirty inside, marks on my passenger window, radio not working (codes needed). Upon making the Sales the Manager document the damage , He states I must see the Service Manager not him but he noted the damage. No radio for 5 days before a call from the receptionist given me the code to unlock the Radio . She states she is sorry it should have been done by service. Overall this Dealership has many serious problems . They fail in Customer Service . repairs and all communication is done with voice mail messages and text messages . Do everything to avoid this location.