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Visited the dealer to get quotes and info on finance terms. Was asked to commit to a purchase agreement to get a general idea of interest rates. Very dubious... and not common practice. Now I’m suspicious of the practices and won’t be going back.
The Service Department is poorly organized . It was very hard to reach people and after 26 phone calls I have never received one call back from them. They... wait for you to call them. My vehicle was towed in there and I called them first thing in the AM. where I was only able to leave a voice mail in the mailbox of a Service Manager. Three days later and 9 phones calls later before I insist on talking to someone. The Service Advisor finial takes a call and than states he will look at the car later today. After not getting a call back at 5:00pm I call again and he states he need my ok to order parts and it will take two days to get them plus it is almost the weekend by then so it will be next week before I get my car back. If I did not call him it would take weeks before I hear from him. ( 1 week gone) On Monday I make 4 phone calls and no return calls made by them. Tuesday 3 calls and each time messages left. at 4:25pm I receive a text message my parts were late coming in on Monday and they will try and get to mt Car on Wednesday. ( Is this NUTS Day 10 ) I call very upset and ask to speak to the General Manager , I told he is unavailable I leave a message on his Voice Mail and call again Wednesday morning. He never returns a call. I leave 3 messages for the Owner of the dealership to call me and he also never returns a call. On Thursday on the third call to the Service Advisor he takes the call and states now "the part has to be shipped back that it was not correctly programed." He had not done that yet and waited to speak with me first. Why I do not know, why he did not call me, He did not know but now it would not be shipped to Friday and would not be back to Tuesday next week. I am very upset and he states that is the best he could do . When asked to speak to the General Manager he states he is not available and I left another message for hi to call me. The follow Tuesday (week 2 ) I call the Service Advisor and am told they were wrong it was not that part but an ignition switch and now they have to order that. They are told to do it for I needed that car ASAP. Numerous call and messages were left for the both the Owner and the General Manager but either ever returned a call. Told at 4:30pm by Text message that the car was ready. Told I had to 7:00pm to get there and get the car. Upon arriving at 6:30pm I found the Service Dept closed. no signs stating to go anywhere else and upon asking the Sales people in the front of the build what happen to Service being open to 7:00pm They stated i have to return tomorrow they could not help me. It took 4 calls on Wednesday to get a live person on the phone and I am told they would leave my keys with the sales receptionist because I had to pick the car up after 5:00pm. Upon going there on Wednesday once again they could not find my keys and stated there was nothing they could do. On Thursday ( Day 20) I have to call 5 times to get a real person on the phone and again leave messages for the General Manager and Owner before I receive a text message from the Service Manager that my keys and bill will be left with the Receptionist so I can pick up the car after 5:00pm. Upon finial getting into my car on Thursday night I found damage ie: black marks around my ignition, car very dirty inside, marks on my passenger window, radio not working (codes needed). Upon making the Sales the Manager document the damage , He states I must see the Service Manager not him but he noted the damage. No radio for 5 days before a call from the receptionist given me the code to unlock the Radio . She states she is sorry it should have been done by service. Overall this Dealership has many serious problems . They fail in Customer Service . repairs and all communication is done with voice mail messages and text messages . Do everything to avoid this location.
After the dealership was sold to Curry I suspected the quality of service would decline as it was the greatest and could only decline. It remains great.... The service department and auto body shop are helpful and knowledgable.
We have purchased and leased 15 cars of all price levels. This is the best Mercedes dealership we have dealt with from lease to purchase to service. They... always put the customer first and go out of their way to accommodate our busy schedule with servicing. This staff is like dealing with your best friend, they have always gone above and beyond. You’re never just a quick sale herecatmel, NY
Two people replied with in minutes of inquiry . Made appointment for Monday morning. Wish they emailed early in morning to let me know cars was still available.... Since they were closed Sunday and it’s a far drive to dealership. Once I was there CtDanbury everything went wdaell.
I gave Mercedes of Danbury a good review on the day I purchased my new car. At that time I was under the belief that Mercedes of Danbury would promptly... issue a check to me for the value of the used car I traded in. It has been almost 2 weeks, and despite my repeated requests, I have not been paid. They did send me a check yesterday, dated a week ago, but it's unsigned, and therefore, not negotiable. I have no idea why this business has such a difficult time issuing a check for a few thousand dollars.
I am sorry to hear about this and would like to have a manager discuss your concerns. Please give us a call at 203-778-6333.
This was a visit to see what the Cargo Vans actually feel like. We were made to feel welcome and the sales rep. was very accommodating showing us alternatives... and comparisons. We'll go back to the Danbury MB dealership because of George S. Thank you.
We are so happy you enjoyed your experience. George is a great addition to our team.
This dealership had good service. We did not feel hounded, and were made to feel comfortable. Dealing with Hamlet was great. He was very informative and... responsive. William made things simple, and he was very informative. We highly recommend Mercedes of Danbury.
Thank you Pedro. So happy to hear you had a great experience!
Marie shows incredible product knowledge. pleasant and friendly and very patient with people.
Thanks for your positive feedback David. Marie is a wonderful addition to our team and congrats on our new GLC! Best, Danielle Troiano
We had a very great experience here at Mercedes. Robert was excellent, William was extremely detailed oriented. He answered every question diligently.... There was an issue with ordering the running boards, but Carlos took care of what was needed, and assured us everything would be alright. We definitely recommend this dealership.
Thank you Mr. Swidergal. We appreciate all your positive feedback and recommendation. Best, Danielle Troiano