Valdosta Toyota

4.7
(557 reviews)
Visit Valdosta Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday 1:00pm–5:00pm Closed
2021 consumer dealer award View 1 awards
2021 consumer dealer award

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New (888) 450-6310 (888) 450-6310
Used (888) 451-0276 (888) 451-0276
Service (888) 451-2543 (888) 451-2543

Inventory

See all 114 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2019.
Serving Valdosta Thomasville Tallahassee and all of South Georgia and North Florida Valdosta Toyota is your go-to Toyota dealership for a variety of New Used and Toyota Certified Pre-Owned vehicles. Expect to find the most comprehensive and tailored options when you shop at Valdosta Toyota. Knowledgeable and attentive professionals make up our team of certified Toyota associates factory-trained technicians and Toyota financing experts. For every automotive need come see our team at Valdosta Toyota!
Experience the Valdosta Toyota Advantage: Thousands of Dollars and a Lifetime of Added Value.

Service center

Phone number (888) 451-2543

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

4.7
(557 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Valdosta Toyota from DealerRater.

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5.0

Excellent guidance and advice from Daniel service

Excellent guidance and advice from Daniel service advisor. Can sum it up by just saying that I trust him!

5.0

Excellent guidance and advice from Daniel service

Excellent guidance and advice from Daniel service advisor. Can sum it up by just saying that I trust him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I was very impressed that I was able to get a warranty

I was very impressed that I was able to get a warranty service appt., within less than 3 hours of when I desired. Service was prompt, waiting area was comfortable & service writer explained work performed. Would highly recommend this dealership. I bought this truck, from them, 1.5 years ago. I feel they value my business.

5.0

I was very impressed that I was able to get a warranty

I was very impressed that I was able to get a warranty service appt., within less than 3 hours of when I desired. Service was prompt, waiting area was comfortable & service writer explained work performed. Would highly recommend this dealership. I bought this truck, from them, 1.5 years ago. I feel they value my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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4.0

Passing through did an oil change I had 300 miles left

Passing through did an oil change I had 300 miles left for warranty. They didn’t know how to check the warranty.

4.0

Passing through did an oil change I had 300 miles left

Passing through did an oil change I had 300 miles left for warranty. They didn’t know how to check the warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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1.0

Started off having to go through 3 different people,

Started off having to go through 3 different people, because nobody knew if a hold could be placed on a car. I specifically told the first person i was more than willing to put a deposit on it. After talking to a 3rd person, i finally contacted the sales manager, that happened to send out the generic follow up emails, and finally got a response 5hrs later. I live 5 hrs from the dealership so I specifically asked for any pics of defects, scratches, dents, etc so i could decide if i wanted to make the trip. Was sent pics, which all looked good, told the car was checked out and was in excellent condition. Spent a week discussing the vehicle, and placed a deposit to hold the vehicle for a week. I rented a car to make the 5hr drive down to purchase the car. Got to the dealership, looked over the car and went for a quick drive. After signing everything and giving them the check for the vehicle, i finally sat down and started to mess with the settings and infocenter, and realized that the touchscreen infocenter/radio sis not work. The knobs worked some of the features but the touchscreen did not work. The salesman actually saw me sitting there and tried to help, and even escalated it to the service manager and sales manager. The service manager tried to reset the system, which did not work and he started to try to help from what i understand. The salesman finally came back out from talking to the sales manager and informed me that the sales manager said i could either take the car as is or get all my money back and figure out a way back home. Basically a big “F-you.” I felt misled and very disappointed in the customer service with this situation. I never drove the car off the lot when i found the problem. The sales manager was not interested in even coming out to try to work anything out with me. I do NOT recommend this place, or dealing with the sales manager. Its obvious they dont care about their customers, or stand behind their inventory. I was told this vehicle went through their inspection process, which obviously is lacking skilled inspectors.

1.0

Started off having to go through 3 different people,

Started off having to go through 3 different people, because nobody knew if a hold could be placed on a car. I specifically told the first person i was more than willing to put a deposit on it. After talking to a 3rd person, i finally contacted the sales manager, that happened to send out the generic follow up emails, and finally got a response 5hrs later. I live 5 hrs from the dealership so I specifically asked for any pics of defects, scratches, dents, etc so i could decide if i wanted to make the trip. Was sent pics, which all looked good, told the car was checked out and was in excellent condition. Spent a week discussing the vehicle, and placed a deposit to hold the vehicle for a week. I rented a car to make the 5hr drive down to purchase the car. Got to the dealership, looked over the car and went for a quick drive. After signing everything and giving them the check for the vehicle, i finally sat down and started to mess with the settings and infocenter, and realized that the touchscreen infocenter/radio sis not work. The knobs worked some of the features but the touchscreen did not work. The salesman actually saw me sitting there and tried to help, and even escalated it to the service manager and sales manager. The service manager tried to reset the system, which did not work and he started to try to help from what i understand. The salesman finally came back out from talking to the sales manager and informed me that the sales manager said i could either take the car as is or get all my money back and figure out a way back home. Basically a big “F-you.” I felt misled and very disappointed in the customer service with this situation. I never drove the car off the lot when i found the problem. The sales manager was not interested in even coming out to try to work anything out with me. I do NOT recommend this place, or dealing with the sales manager. Its obvious they dont care about their customers, or stand behind their inventory. I was told this vehicle went through their inspection process, which obviously is lacking skilled inspectors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Jon, we hate that you had a negative experience with our Sales Department. Although we regret that we weren't able to quickly resolve the problem, we did all that we reasonably could, considering your unique situation. The problems with the screen were not known to us until you pointed it out; obviously we would have all preferred to save the time, money, and headache had we known beforehand. We were/are equally as frustrated as you. Our inspection process is primarily mechanical, and the portion that does involve checking the internal components was completed, but not using the touch screen (the technicians used the knobs and buttons, not the screen). Once discovering this problem, our options became extremely limited. If it had been a Toyota, we may have had more/better options, but with a used Volkswagen, we were looking at a week or more to get it fixed by a Volkswagen dealer. That obviously does not work for you as someone who lives so far away. Therefore, unfortunately, the best thing for all parties involved was to offer you the option to buy it as-is or just part ways. That isn't a "screw off," it is a "that's the best we can do given the reality of the circumstances." Not sure what else we could have possibly done, unless you were willing to get a hotel and/or wait indefinitely for a potential replacement/fix by our local Volkswagen dealer. That's unreasonable for all parties involved, so parting ways was truly the best thing for all parties involved. We apologize for the unexpectedly atypical and frustrating experience, and we wish you the best in your search moving forward.

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5.0

Chris & Rob were Excellent and not to Forget Billy

Chris & Rob were Excellent and not to Forget Billy Strickland. 5 ⭐️ professional & Polite and Timely Will always Buy & Service at Valdosta Toyota. Thank You Doc Sullivan ☘️

5.0

Chris & Rob were Excellent and not to Forget Billy

Chris & Rob were Excellent and not to Forget Billy Strickland. 5 ⭐️ professional & Polite and Timely Will always Buy & Service at Valdosta Toyota. Thank You Doc Sullivan ☘️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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4.0

The customer service was very good.

The customer service was very good. They kept me informed and up to date as what was happening to my vehicle. Very good experience.

4.0

The customer service was very good.

The customer service was very good. They kept me informed and up to date as what was happening to my vehicle. Very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I had a wonderful experience at valdosta Toyota and

I had a wonderful experience at valdosta Toyota and Brandon Hill really took care of us thank you.

5.0

I had a wonderful experience at valdosta Toyota and

I had a wonderful experience at valdosta Toyota and Brandon Hill really took care of us thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

They are always extremely helpful and seem to go the

They are always extremely helpful and seem to go the extra mile whether it’s just a basic question and their service department is fast and thorough

5.0

They are always extremely helpful and seem to go the

They are always extremely helpful and seem to go the extra mile whether it’s just a basic question and their service department is fast and thorough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Service department is the best experience from everyone

Service department is the best experience from everyone on the service staff. Josh is amazing and truly takes care of his customers including myself. I purchased my vehicle with them and only have Toyota service my car. Thank you Josh!!!

5.0

Service department is the best experience from everyone

Service department is the best experience from everyone on the service staff. Josh is amazing and truly takes care of his customers including myself. I purchased my vehicle with them and only have Toyota service my car. Thank you Josh!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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2.0

Service department needs improvement.

Service department needs improvement. Nit enough information provided during appointment scheduling. Service fees lower at other Toyota dealers.

2.0

Service department needs improvement.

Service department needs improvement. Nit enough information provided during appointment scheduling. Service fees lower at other Toyota dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We hate to hear that you had a negative experience with our Service Department. Unfortunately, without your name or more specific information, we are unable to investigate your case any further. Given that our pricing is very competitive both locally and regionally (even before considering our large array of coupons and discounts), we would be interested in knowing if you are comparing apples to apples when you refer to "service fees." We are also interested in knowing what information you were expecting/needing at the time of setting your appointment so that we can better serve you and our customers in the future. So please give our Service Manager (Terrill Head) a call at 229-316-4141. We'd love to learn more, apologize where appropriate, and right any wrongs. Thanks.

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