Andy Mohr Buick GMC

My salesman Jamal Dillon was very friendly and professional and helped me very much throughout the process. The finance man Dave explained everything to me very well also. The dealership was very transparent throughout the entire process as well. Thanks to everyone

I had an excellent experience with Any Mohr Buick Gmc when I purchased my used 2017 Chevy Silverado. My salesman Jamal Dillon was very friendly and professional and during the entire process they were very transparent with everything. Provided me with the car fax and let me look the truck over on a lift (I am ase certified tech of 40yrs);to make sure it all looked good. Thanks again to everyone

So they had a 2013 Chevy suburban posted for $12,000 on a Wednesday and we emailed them to confirm to come look at it on Sat morning. We live over 3 hours away and found out the change the price on Friday. On Saturday morning while driving there my wife clicked on the email and it said it changed from 12,000 to 14,700 but we were 45 minutes away so we continued on I got there and spoke to Jeff the used car manager and clarified with him that I wasn't interested at 14,700 and I showed him a picture of when it was posted for 12,000 test drove it was interested Jeff came back and said that he couldn't hold up to that price anymore so falsely advertised and they increased the price the day before he then insisted on saying that my wife clicked on the email two times this morning which we did when we were 45 minutes away and then he lied and said my wife clicked on the email yesterday but she never did so Jeff the used car manager is a piece of crap in my eyes and could have made this right wasted three and a half hour drive time there three and a half hours back and an hour of us sitting there waiting for him. xxxx pour service so mad!!!!

If I could give the service department at Andy Mohr Buick GMC, Fishers, IN zero stars, I would. My problems started at around 15,000 miles on my ‘25 GMC Acadia Denali, and instead of fixing them correctly, this dealership repeatedly applied temporary "band-aid" fixes until my warranty expired. Now their response is essentially, "Sorry you're going through that." It started when my brakes began squeaking, and the GMC app warned me that my brake pad life was low. While I was in Florida, I took the vehicle to a local Cadillac dealership for an oil change and asked them to inspect the brakes. They told me it was a faulty sensor, my brakes were still around 85%, and the vehicle was perfectly safe to drive back to Indiana. During the Florida visit, my sunroof weatherstrip detached and started sticking out of the corner. The app then escalated to saying my brake pads were critical, the brake warning lights came on, and almost all of my rear taillights stopped working. Both rear taillights and the liftgate lights were out, leaving only one brake light on the left side functioning. When I returned, I took the vehicle to Andy Mohr Buick GMC in Fishers. The first thing they told me was that my front brakes and rotors were completely worn out and that I needed to pay nearly $700 for new brakes because I "brake too hard." The moment I showed them the documentation from the Cadillac dealership stating it was a sensor issue, the story suddenly changed. Now it was a warranty repair, and my brakes were supposedly fine after all. Funny how that worked. They eventually replaced the faulty sensor under warranty, but somehow my sway bar was broken when I got my vehicle back, requiring another repair. Then there were the taillights. They supposedly ordered replacement parts, but they ordered the wrong light. I returned again, only to learn they had ordered the left side but completely forgot the liftgate light was also out. It took months before the correct parts finally arrived and the repair was completed. The sunroof was even worse. During my first visit, they admitted they "didn't get to it," so I had to schedule another appointment. Later my service advisor, Andy, told me what actually happened: instead of replacing the damaged weatherstrip, someone simply pushed it back into place with their fingers. A couple of weeks later it came back out. I returned again, and Andy explained the entire sunroof assembly would have to be removed to replace the weatherstrip correctly. He told me they would need my vehicle for five days. He ordered the part, we scheduled the repair, and then just a few hours after I dropped the vehicle off, he called to say it was finished. It wasn't. Instead of performing the repair they described, they simply glued the weatherstrip back in and assured me it was "99.995% effective." Fast forward two months, and the weatherstrip is now coming loose on all four corners. It became so bad that I had to pull over on the interstate because it was flapping violently in the wind. By this point, my vehicle was out of warranty due to mileage, and I had moved out of state. Their response? "Sorry you're going through that. Maybe your local dealership will give you a discount." The service manager also told me the General Manager wanted to call me personally. That call never happened. This dealership repeatedly misdiagnosed problems, changed their story when confronted with documentation, ordered incorrect parts, failed to complete repairs they promised, and used temporary fixes instead of properly repairing my vehicle while it was still under warranty. They wasted my time with multiple return visits, and now that the warranty has expired, they've washed their hands of the situation. TLDR: If you value honest communication, competent repairs, and a dealership that stands behind its work, I strongly recommend taking your vehicle somewhere else.

Customer service (Andy was our representative)is excellent! Both times he has been friendly, knowledgeable. I highly recommend this dealership. We have had good service and sales experience on both our gmc and Buick vehicles.

Communication was terrible and they didn't even explain how we could get a rental or other transportation when the part they ordered kept coming in broken.

Very disappointed with my transmission repair experience. Communication was poor, updates were rarely provided, emails went unanswered, and I was left without transportation after my rental coverage expired due to repair delays. I repeatedly had to seek information myself. When I picked up my vehicle, customer service was equally disappointing, with long waits and little assistance. While management eventually offered partial compensation, the overall experience fell far below expectations.

Very unprofessional, over charged me and did not provide services requested they were supposed to program my remote start and did not do so and did not tell me they did not do the remote start it was a total ripoff I will never do business there again and I will also let others know

BEWARE Out-of-State Customers: I purchased a vehicle advertised on Cars.com and their website at $26,000, but after placing a deposit I was told I would be “double-taxed” unless I used dealer-arranged shipping and had it shipped to NY. I was also told I could not arrange my own shipper for half the cost. In the end, I was required to accept additional charges (window etching, paint protection, and shipping) that were not disclosed in the advertised price. After delivery, I found no evidence that the window etching I was charged for had been applied. I feel it was not only deceptive advertising, but also was charged for non-delivered goods. Based on my experience, the advertised price was not actually available without mandatory add-ons. I attempted to resolve this directly but was denied. Complaints have been filed with the Indiana Attorney General and Secretary of State, and I remain willing to resolve the matter.

BEWARE Out-of-State Customers: I purchased a vehicle advertised on Cars.com and their website at $26,000, but after placing a deposit I was told I would be “double-taxed” unless I used dealer-arranged shipping and had it shipped to NY. I was also told I could not arrange my own shipper for half the cost. In the end, I was required to accept additional charges (window etching, paint protection, and shipping) that were not disclosed in the advertised price. After delivery, I found no evidence that the window etching I was charged for had been applied. I feel it was not only deceptive advertising, but also was charged for non-delivered goods. Based on my experience, the advertised price was not actually available without mandatory add-ons. I attempted to resolve this directly but was denied. Complaints have been filed with the Indiana Attorney General and Secretary of State, and I remain willing to resolve the matter.