Reviews
Very disappointed with my transmission repair experience. Communication was poor, updates were rarely provided, emails went unanswered, and I was left without transportation after my rental coverage expired due to repair delays. I repeatedly had to seek information myself. When I picked up my vehicle, customer service was equally disappointing, with long waits and little assistance. While management eventually offered partial compensation, the overall experience fell far below expectations.
Very disappointed with my transmission repair experience. Communication was poor, updates were rarely provided, emails went unanswered, and I was left without transportation after my rental coverage expired due to repair delays. I repeatedly had to seek information myself. When I picked up my vehicle, customer service was equally disappointing, with long waits and little assistance. While management eventually offered partial compensation, the overall experience fell far below expectations.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for your poor experience with us, Emily. We appreciate you taking the time to share your feedback.
Very unprofessional, over charged me and did not provide services requested they were supposed to program my remote start and did not do so and did not tell me they did not do the remote start it was a total ripoff I will never do business there again and I will also let others know
Very unprofessional, over charged me and did not provide services requested they were supposed to program my remote start and did not do so and did not tell me they did not do the remote start it was a total ripoff I will never do business there again and I will also let others know
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
While we appreciate your feedback, this doesn’t sound right to us. If we weren’t able to complete a portion of your service we would be sure to let you know that, as well as provide you with the reason we weren’t able to do so. Our Service Manager would be happy to speak with you and help get this cleared up. His name is Brian Yoxall and he can be reached directly at byoxall@andymohr.com.
BEWARE Out-of-State Customers: I purchased a vehicle advertised on Cars.com and their website at $26,000, but after placing a deposit I was told I would be “double-taxed” unless I used dealer-arranged shipping and had it shipped to NY. I was also told I could not arrange my own shipper for half the cost. In the end, I was required to accept additional charges (window etching, paint protection, and shipping) that were not disclosed in the advertised price. After delivery, I found no evidence that the window etching I was charged for had been applied. I feel it was not only deceptive advertising, but also was charged for non-delivered goods. Based on my experience, the advertised price was not actually available without mandatory add-ons. I attempted to resolve this directly but was denied. Complaints have been filed with the Indiana Attorney General and Secretary of State, and I remain willing to resolve the matter.
BEWARE Out-of-State Customers: I purchased a vehicle advertised on Cars.com and their website at $26,000, but after placing a deposit I was told I would be “double-taxed” unless I used dealer-arranged shipping and had it shipped to NY. I was also told I could not arrange my own shipper for half the cost. In the end, I was required to accept additional charges (window etching, paint protection, and shipping) that were not disclosed in the advertised price. After delivery, I found no evidence that the window etching I was charged for had been applied. I feel it was not only deceptive advertising, but also was charged for non-delivered goods. Based on my experience, the advertised price was not actually available without mandatory add-ons. I attempted to resolve this directly but was denied. Complaints have been filed with the Indiana Attorney General and Secretary of State, and I remain willing to resolve the matter.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
BEWARE Out-of-State Customers: I purchased a vehicle advertised on Cars.com and their website at $26,000, but after placing a deposit I was told I would be “double-taxed” unless I used dealer-arranged shipping and had it shipped to NY. I was also told I could not arrange my own shipper for half the cost. In the end, I was required to accept additional charges (window etching, paint protection, and shipping) that were not disclosed in the advertised price. After delivery, I found no evidence that the window etching I was charged for had been applied. I feel it was not only deceptive advertising, but also was charged for non-delivered goods. Based on my experience, the advertised price was not actually available without mandatory add-ons. I attempted to resolve this directly but was denied. Complaints have been filed with the Indiana Attorney General and Secretary of State, and I remain willing to resolve the matter.
BEWARE Out-of-State Customers: I purchased a vehicle advertised on Cars.com and their website at $26,000, but after placing a deposit I was told I would be “double-taxed” unless I used dealer-arranged shipping and had it shipped to NY. I was also told I could not arrange my own shipper for half the cost. In the end, I was required to accept additional charges (window etching, paint protection, and shipping) that were not disclosed in the advertised price. After delivery, I found no evidence that the window etching I was charged for had been applied. I feel it was not only deceptive advertising, but also was charged for non-delivered goods. Based on my experience, the advertised price was not actually available without mandatory add-ons. I attempted to resolve this directly but was denied. Complaints have been filed with the Indiana Attorney General and Secretary of State, and I remain willing to resolve the matter.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Matthew service representative, was helpful, explain everything needs to be done, worked with me to get done the same day. Thank you for the service
Matthew service representative, was helpful, explain everything needs to be done, worked with me to get done the same day. Thank you for the service
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Appreciate you taking time to write about your experience, James! It’s great to hear that Matthew was able to assist you promptly and provide the service you needed. At Andy Mohr Buick GMC, ensuring every customer has a positive experience is always the goal. Looking forward to helping with your future needs!
I had an amazing experience at Andy Mohr GMC in Fishers. Andy Queisser was an outstanding salesman very low pressure, straightforward, and extremely knowledgeable. He truly does what he says and is a man of his word. Sitota Mulugeta in finance was top tier as well. Also low-pressure, honest, and clearly has your best interest at heart. She explains everything clearly and tells it like it is while still being respectful and professional. The entire team was next level. This was honestly the best car-buying experience I've ever had and I'm 31 and have purchased multiple vehicles from different dealerships over the years. This one definitely takes the cake. I would recommend Andy Mohr GMC Fishers to anyone looking to buy a new or used vehicle.
I had an amazing experience at Andy Mohr GMC in Fishers. Andy Queisser was an outstanding salesman very low pressure, straightforward, and extremely knowledgeable. He truly does what he says and is a man of his word. Sitota Mulugeta in finance was top tier as well. Also low-pressure, honest, and clearly has your best interest at heart. She explains everything clearly and tells it like it is while still being respectful and professional. The entire team was next level. This was honestly the best car-buying experience I've ever had and I'm 31 and have purchased multiple vehicles from different dealerships over the years. This one definitely takes the cake. I would recommend Andy Mohr GMC Fishers to anyone looking to buy a new or used vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Devon! We’re glad to hear about your amazing experience at Andy Mohr Buick GMC in Fishers. It’s great to know that Andy and Sitota provided you with exceptional service, making your car-buying journey enjoyable and straightforward. We appreciate your recommendation and look forward to assisting you again soon. Safe travels!
Still waiting here 2 hours into an oil change appointment. It’s like this every time. This dealer is the only place that carries the special oil my SUV requires. Can’t wait to go back to owning a Toyota
Still waiting here 2 hours into an oil change appointment. It’s like this every time. This dealer is the only place that carries the special oil my SUV requires. Can’t wait to go back to owning a Toyota
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for your extended wait. Our Service Manager is aware of your situation and would like to speak with you. His name is Brian Yoxall and he can be reached directly at byoxall@andymohr.com.
Terrible experience drove an hour and a half one-way for a car I was told was what ready brand new by the way and then getting there and being told the car is locked up in a building and I don?t have the keys during normal business hours then being up sold on more expensive vehicles, then after two hours finding out the truth that the car was damaged then after talking and negotiating, the fix was told we would receive the car on Thursday that week noted. We came on a Saturday before the car did not come on Thursday there was no communication on Wednesday or Thursday then after another week after buying the vehicle, it shows up without all the floor mats that was negotiated for the deal and one of the seatbelt chimes is malfunctioning even when you have the seatbelt plugged in and no one will return my phone calls. If you?re buying a vehicle stay away from Andy Moore Buick in fishers Indiana have never had such terrible service in my life.
Terrible experience drove an hour and a half one-way for a car I was told was what ready brand new by the way and then getting there and being told the car is locked up in a building and I don?t have the keys during normal business hours then being up sold on more expensive vehicles, then after two hours finding out the truth that the car was damaged then after talking and negotiating, the fix was told we would receive the car on Thursday that week noted. We came on a Saturday before the car did not come on Thursday there was no communication on Wednesday or Thursday then after another week after buying the vehicle, it shows up without all the floor mats that was negotiated for the deal and one of the seatbelt chimes is malfunctioning even when you have the seatbelt plugged in and no one will return my phone calls. If you?re buying a vehicle stay away from Andy Moore Buick in fishers Indiana have never had such terrible service in my life.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re sorry that your purchase experience didn’t go smoothly, Clayton. Our General Manager is aware of your concerns and would be happy to address them. His name is Eric Wilson and he can be reached directly at ewilson@andymohr.com.
Great to work with will use them again salesman did perfectly great dealership finance did great
Great to work with will use them again salesman did perfectly great dealership finance did great
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Bill! We’re thrilled to hear that you had a great experience with our sales team and finance department at Andy Mohr Buick GMC. We appreciate your business and look forward to assisting you again in the future!
This is the dealership to purchase your next new or used vehicle. Speak with Mohamed!
This is the dealership to purchase your next new or used vehicle. Speak with Mohamed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're glad you had a great experience at Andy Mohr Buick GMC. Mohamed will be happy to know you appreciated his assistance. We look forward to helping you again with your next vehicle purchase!