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(711 reviews)

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Really helpful

I was not sure how to proceed with my previous 2011 Golf TDI because of the emissions issue. VW has not been very helpful and I felt hopeless. I talked with a few people at Dick Hannah and they stated they would work with me to come up with a good solution. I stated I was a VW fan and they did everything they could to make sure I stay a VW fan. This is now the 3 car I bought at Dick Hannah, I will always go back and recommend anyone to Dick Hannah and ask for Greg!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nicholas Was Awesome

We had a great experience at Dick Hannah VW. It started with talking with Nicholas via email. He set everything up so when we arrived to purchase our Jetta, we were in and out in under 90 minutes. He was honest and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Professional, Knowledgeable, Patient

When I called Greg a bout a used car I knew my budget. I am ,single mother with 3 children living off a teachers salery. I hadn't bought a car in 6 years, I knew what I needed but I wasn't sure what I wanted. Greg was fantastic! I drove 6 cars in two days. He never pressured. I truly believed he had my best interests in mind and found the perfect car for my children and I I'm my price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Class Act!

We had been all over Vancouver for a few weekends straight looking for the right car. We have even been to Dick Hannah Honda, and Dick Hannah Subaru, but left unhappy with the people we dealt with. Finally we ended up at Dick Hannah Volkswagen where George Chiong took care of us. His no pressure, down to earth personality made all the difference in the world. He simply answered our questions, and made sure our needs were met without any hassles. We left with a car that we are so happy with, and know that we will return to see George whenever we need anything. Great customer service is the #1 priority to us, and we got it at Dick Hannah Volkswagen and George. When our plates arrived, George had them put them on for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place

Great place! We bought our second car from DH Volkswagen and had an awesome time doing so. I would def recommend this place to any looking into buying a new car. Ask for Shane, one of the coolest guys/salesman I've ever met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No Pressure!

Our car had been totaled so we had to purchase a car quickly. After some disappointing experiences at other lots we connected with Nick at Dick Hannah VW. We found the car we wanted but just weren't ready to finalize it yet, we needed to sleep on it. We were assured that the offer would be valid for 24 hours assuming the car was still available. The next morning we decided to accept the offer. After a quick call to Nick and a few signatures we drove away in the perfect vehicle for our needs. We never felt pressured or pushed into making a decision before we were ready. Thank you Nick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hassle Free and Great Service

I was referred to Greg at Dick Hannah VW by my fiancé. I was apprehensive at first, because car salesman have a stigma.. I have to say I was so very impressed by the facilities and Greg took the best care of us and it was so fast! We will only buy from Greg from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dimitry Rocks!

We bought a new truck with a lot of help from Dimitry! He is extremely professional and genuinely a really good person! He showed us MANY vehicles and it took us a few months but when we found the exact truck we wanted we were so happy to be able to have Dimitry as our salesman! Thank you Dimitry Makhanov! We love you!???????? Lynette & Dee & Cuba??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Awesome

As we all start to buy a car we are nervous yet excited. We know it's what we want, yet is this the right car. The whole time since he had to drive all the way to portland to get this car. He was awesome and knew I was there for one thing and that was to buy a car. Honest, funny, personal. Great sales men! Thank you for the jetta!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional Service

Dimitry Makhanov did a great job helping me find the right car. I absolutely love my 2016 Jetta SEL. It is the perfect car for my family! I have always had Volkswagens and this is the best one yet! Everything was explained very well and he did an amazing job helping me get the best price. It was a great buying experience and you can tell he genuinely cares about helping his customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.