Northwest Hills

4.7
(660 reviews)
Visit Northwest Hills
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2019 consumer dealer award View 1 awards
2019 consumer dealer award

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New (877) 614-4075 (877) 614-4075
Used (866) 725-9636 (866) 725-9636
Service (877) 468-5002 (877) 468-5002

Inventory

See all 243 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2008.
Sullivan's Northwest Hills Dealership has founded its reputation on customer trust and satisfaction. We know that trust isn't simply given so we have dedicated ourselves to earn yours. Sullivan's Northwest Hills Dealership is committed to superior service in all departments from sales to finance to service. We carry an extensive selection of new and used vehicles for you to choose from. We know that you want choice and we provide it!
SAY YES TO SULLIVAN !!!!

Service center

Phone number (877) 468-5002

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.7
(660 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northwest Hills from DealerRater.

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5.0

Excellent experience from start to finish.

Excellent experience from start to finish. Robert was very professional, knowledgeable, and provided excellent customer service. There was no pressure to make a decision rather solutions in finding me the right vehicle. If you are looking for a new truck, Sullivan's Northwest Hills is a great place to start.

5.0

Excellent experience from start to finish.

Excellent experience from start to finish. Robert was very professional, knowledgeable, and provided excellent customer service. There was no pressure to make a decision rather solutions in finding me the right vehicle. If you are looking for a new truck, Sullivan's Northwest Hills is a great place to start.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I was very happy with my experience working with Vee!

I was very happy with my experience working with Vee!! I will definitely work with her again!

5.0

I was very happy with my experience working with Vee!

I was very happy with my experience working with Vee!! I will definitely work with her again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Had to come in to get some accessories installed that

Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!!

5.0

Had to come in to get some accessories installed that

Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Extremely happy with Veronica, and the rest of the team

Extremely happy with Veronica, and the rest of the team that helped us get into our third lease at Northwest Hills. Thank you!

5.0

Extremely happy with Veronica, and the rest of the team

Extremely happy with Veronica, and the rest of the team that helped us get into our third lease at Northwest Hills. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

This past week my fiance and I lost our car unexpectedly

This past week my fiance and I lost our car unexpectedly to an engine issue. After trying our best upfront to pick out a car quickly we ended up in Northwest Hills Chevrolet GMC at Vin’s desk. Our time spent with Vin was professional, respectful, and honest. His attention to detail is second to none and we already know that we will be returning to Vin for our next vehicle purchase. If you want a transparent transaction, Vin will work alongside you to give you the best deal & do it quickly. Hands down best car buying experience!!!

5.0

This past week my fiance and I lost our car unexpectedly

This past week my fiance and I lost our car unexpectedly to an engine issue. After trying our best upfront to pick out a car quickly we ended up in Northwest Hills Chevrolet GMC at Vin’s desk. Our time spent with Vin was professional, respectful, and honest. His attention to detail is second to none and we already know that we will be returning to Vin for our next vehicle purchase. If you want a transparent transaction, Vin will work alongside you to give you the best deal & do it quickly. Hands down best car buying experience!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

The crew at Northwest Hills , on time and speedy service

The crew at Northwest Hills , on time and speedy service is never a disappointment . Availability of scheduled service either via phone or internet is always backed up by their word and confirmed ahead of time .

5.0

The crew at Northwest Hills , on time and speedy service

The crew at Northwest Hills , on time and speedy service is never a disappointment . Availability of scheduled service either via phone or internet is always backed up by their word and confirmed ahead of time .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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1.0

Service on vehicle done wrong with no help.

Service on vehicle done wrong with no help. No communication what soever on how to fix. It has been over a week.

1.0

Service on vehicle done wrong with no help.

Service on vehicle done wrong with no help. No communication what soever on how to fix. It has been over a week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out, I'd be happy to help look into this service matter for you, please give me a call so I can gather some specific information to help resolve your concern. My direct line is 860-201-0346.

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5.0

Outstanding!

Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best!

5.0

Outstanding!

Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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5.0

Vin and the crew were very helpful.

Vin and the crew were very helpful. We were able to make a selection with a test drive the same day. The vehicle was in great condition when we picked it up.

5.0

Vin and the crew were very helpful.

Vin and the crew were very helpful. We were able to make a selection with a test drive the same day. The vehicle was in great condition when we picked it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Northwest Hills Chevrolet GMC. We are always more than happy to assist you if anything else comes up. Take care!

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5.0

Sara in service is very nice and professional.

Sara in service is very nice and professional. Never had a bad experience. Would definitely recommend.

5.0

Sara in service is very nice and professional.

Sara in service is very nice and professional. Never had a bad experience. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

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