Hayes Chrysler Dodge Jeep RAM - Baldwin

This outfit was all over me to purchase a truck from them. They were my "best friends", we were "buddies" and they REALLY cared about giving me a 'good deal'. Trouble is, I bought their sincerity. They sold me a 2005 Dodge truck with a 30 day warranty. Within this period the vehicle had an electrical fire while I was driving it on the freeway and burned to a crisp. When I returned to the dealer and asked for some assistance or support they acted as if they could care less. No real interest in helping me on a replacement, no offer of any adjustment, and the warranty? well, forget it. I received nothing. They promised to help me with a replacement vehicle but that was four months ago and still no word. I purchased another one since then. I don't believe that they ever did a safety inspection on this vehicle, hey, were in a recession, and spending money or time confirming that a vehicle is safe is probably a low priority. I wouldn't buy from this company again if they were the last people on Earth. My suggestion: read all of the reviews and follow your heart. What they say to you and what you get - are vastly different!

Adam and Larry provided A+ service from the time I first called looking for a Jeep. Adam did a great job finding what I wanted and making sure I knew what was going on thru the whole process. Larry and Adam did a great job and made buying a new car enjoyable! Thank you very much! The kids love the new Jeep :) Bob C.

We drove 4.5 hours. Larry White was straight forward no haggling back and forth... I told him what we wanted and he got it done. I would recommend Larry to anyone.. also the Hayes Chrysler Jeep Dodge auto group.. Everyone was very friendly.. The customer services was great.

Mr. Larry White was very professional and pleasant to deal with when it came to purchasing our new Jeep. The day after we purchased the Jeep we noticed a dent on the rear door. Mr. White did a great job organizing the repair for us through another Hayes location. The entire process from start to finish was very professional with Mr. White and the Baldwin dealership. When we know anyone in the market for a new vehicle we will definitely recommend Larry White & Hayes Baldwin location.

The shopping experience was great. No high pressure,just "what are you looking for - Let's see what we have - How does this look, etc. Friendly, accomadating and helpful. Would highly recommend this dealer and the salesperson. Check them out and see for yourself.

A very good experience! Very helpful and was an awesome person to deal with very down to earth! we will recommend both Hayes and Richard Russell to friends and family!! Thank You, Kenny and Lisa Wilson ps All the people at Hayes were great to work with!

They received me very well with little pressure. In fact, they steered me to a car that was even better... Mpg and warranty! I was not sure but then we drove it around and made a deal. I know my goal for price was difficult, especially with a trade almost upside down.... They made it seem like it was always a pleasure to work with me! When I went back in to talk to them they greeted me like a friend....I was not a dollar sign at all. These people are quality! The finance office was the best ever! We made the deal close to closing time, but he never looked at the clock! All in all, a great experience...what car buying should be like! -Jason

If you are looking for a vehicle - either new or used - then this is the place to go. I have now purchased two vehicles from Hayes and have nothing but good things to say. Everyone from Larry White, sales to the closing was great to work with. I came back to Hayes because of the history that I have with the dealership. The service department is always there for the customer. Prior to the Hayes experiences, there were one thing that I can say caused me great stress - that was buying a vehicle. In 2007 after relocating to the area and realizing I needed a automatic (not in Texas anymore) I selected Hayes because of the reputation. I met Larry White - sales, and the experience was easy, simple and done in a few hours. Here I am 4 years later and needed a vehicle that allowed more capacity and only Hayes came to mind. For the past 4 years the service dept was great to work with. Rob and Jerry were always there to answer questions and take care of the PT Cruser. I purchased my Jeep Patriot two weeks ago and love it. The process was painless. I had already worked with Larry and he was there for me this time. A knowledgable sales rep who listens and understands the customers needs. Thanks to all of your at Hayes for the past 4 years of support and there when I need you! Keep up the great work.

THe experience was great. All questions was answered and the trucks i was looking at online. Mr. White said he coul get brought up to dealership or i could go to where they was. WHen he brought out the 03 Dodge 1500, i looked at wife and said that is it. i drove it and then came back and signed the papers and took it home that day. There was some stuff that needed to be done and i brought it back up there at my will. they fixed all the stuff that needed to be fixed. i will refer people to them anytime someone is looking for a truck or car.

Everyone was very friendly and helpful. I like Larry because he was not pushy,he was friendly an very helpful in finding the jeep that i needed and could afford.Everyone that I dealt with were wonderful. Larry has contacted me to be sure everything is good.