Reviews
Write a reviewGood experience
This is my second car from Ilan ...the first was a 2007 Ford Focus and in 3 years all it needed was a battery... ran great until someone doored me and totaled it. Geico paid up and I just got a Kia Optima ...love it!!! Ilan's prices are fair and his mechanic gets them squared away... highly recommended for such a small shop...pretty good selection too!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used car not !
I would like to have give them a better rating, however nobody followed up with my initial interest of purchasing a used vehicle . I was willing to pay cash for the vehicle I expressed interest in , I guess this particular dealership didn't need to sell another automobile .
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Hal C, We're so sorry that no one returned your interest. This was certainly unintentional. Its very unlike the way we do business. So again, please accept our apology for this situation.
Knowledgeable, Friendly, Relaxed, No Pressure
Went to check out my teenage daughter's dream car. Really appreciated the no pressure, relaxed atmosphere that allowed me the time to discuss with my daughter before making the decision to purchase. Also appreciated the background information shared about the car. Very pleasant salesperson! The facilities were fine, just parking was a little tight. Other than that, experience was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear NJ, Thank you so much for taking the time to write such a positive review. We are glad your daughter is happy with her car. Please keep us in mind for any future purchases.
Great Service Great Price
I purchased a 2010 Subaru Forester Premium for a great price. Everyone was very friendly, service was great and the financing went smoothly at a great rate for a used car. They even fixed my wheel balancing a week later. I would recommend Ilans Auto Sales to anyone looking for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Denise, Thank you for your positive review. We enjoyed working with you and we're very happy that everything went smoothly. We try hard to make each persons experience a good one .Please keep us in mind for any future purchases. Thank you for your business.
Straightforward
These guys were great! They were honest, helpful, and efficient. Ilan was flexible with the price and Don was informative and honest about warranties and anything else I needed to know. No pressure sales and everything went at my pace. A great little dealership!
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Dealership
nice little dealership, they were friendly and helpful. Last November I purchased a black 07 Mustang Conv. It was in great shape w/ 56K on it. I use it as a weekend pleasure car , so I only put on @ 400 mi. on it. Two weeks ago it got inspected by my mechanic of 25 yrs. who said it needs right front lower ball joint and a strut, so I said do both struts while you are at it, thus coming out to a $700 repair.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Steve, Thank you for your kind review. If you had called us before fixing it I could have saved you approximately half of the cost. I'm glad you're enjoying the car and continue to have pleasure in driving it. Thank you for your business and if you need a car in the future you will keep us in mind.
Dedicated to pleasing customers
I cannot say enough about my car buying experiencing with Ilan? Used Car Dealership. I called one day about a car I was interested in test driving, walked in, and drove out the car on the same day. Mr. Ilan, and his staff were exceptional hard working professionals in making me feel comfortable, and explaining all steps as they occurred to close the deal. I felt very welcomed! I highly recommend checking them out (10-Stars)! The inventory was wide, including the condition of the stock, and to top it off the prices were great! I will be bringing my car back there for any required services and repairs. Janice
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Janice, We can't thank you enough for the (10) star report. We enjoyed working with you and we are very happy that you are so pleased. Positive feedback is so helpful to us and we will continue to do everything we can to please our customers. Enjoy your new car and we'll help you out in any way we can. Ilan's Auto Sales
Friendly, Helpful, Went Above and Beyond
I had a wonderful experience at Ilan's thanks to the friendly, helpful staff. I ran into some complications with my insurance and my bank (completely unrelated to the dealership) which made the buying process longer than expected, and everyone at Ilan's was wonderful in assisting me with whatever I needed, as well as making sure my family and I were comfortable as we waited. They went above and beyond, and I highly recommend going to this dealership if you're looking to purchase a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Jenna T., We appreciate your note of satisfaction. We're glad we could be of help to you in your experience in shopping for a car. It was a pleasure working with you and hope we can be of assistance to you in the future. Enjoy your car.
Just what I was looking for.
I found just what I was looking for at Ilan's. Thanks so much for getting me in a really nice truck. Great customer service. Everyone was very polite. The team at Ilan' s really made my buying experience hassle free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear JoeJoe, Thank you for your generous note of satisfaction. We do try to make purchasing a car from us a hassle free experience and it sounds as if we accomplished that. We hope you enjoy your truck.
Excellent dealership,Highly Recommend Ilan's Auto
As an international student in Arcadia University, i will highly recommend this dealer to my friend. He is a very nice man full of patience. He found a perfect car for our students which helps me save more compared with my other friends'. I have to say the quality of my car is perfect! It was a pleasant transaction. You would love your car if you choose this nice dealership!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive response. We are very happy that you had such a positive experience with us. We strive to make everyone's experience a good one. We hope you continue to enjoy your car and will keep us in mind for any future purchases.