Reviews
Write a reviewA unique car shop!!
I am a first time car buyer and I went to a few car dealers before going to Ilan’s Auto. The experience was as described: it was a low pressure, relaxed family-owned atmosphere, and the it was unlike any other dealer that I’d been to. I loved Ilan’s because they sell quality cars at competitive prices. I got a much nicer car for about a thousand bucks less than the ones that other dealers were offering. With the 3 month warranty already included in the price of the car and the fact that the cars I test drove drove really smoothly, I felt safe driving off with my car today! Feels like I’m driving a new-ish car! :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Charlie, We appreciate your feedback on your experience here at Ilans Auto Sales. We couldn't be happier that you chose us as your Used Car Dealership. It's very important that you drove away feeling confident in the car you purchased. We strive to make your experience low pressure and a family owned business. Enjoy your new used car.
Good buying experience
Bought a 2013 Hyundai Veloster, cash payment. Buying process was smooth and there was help throughout. Helped me to secure my wheels and get out on the road, any questions or problems I had they were there to help. Nice dealership.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear A.Powell, We're very happy that your experience with us was a smooth one. We enjoyed working with you and hope to see you for future purchases.
American flag jeep (buyer beware ) lots of issues.
The one bright spot about this place is they will allow you to take their vehicles to your mechanic before purchase. (I highly highly recommend doing this ) I had the pleasure of doing so . Thank you Mike . He saved me 15995 tax , doc fees and tags. I just want to say buyer beware . The “3month warranty doesn’t cover suspension issue or axle issues. The American flag is beautiful on the 2012 wrangler. But if you put a dress on a pig ? It’s still a 🐖.... buyer beware . Especially on the 2012 wrangler with the red handles and American flag windows. Oh. And I even had to put 10$ in gas in it to drive to mechanic because for 2 days prior to purchase the truck sat pinned on E . And was gonna be sold on E .... can you imagine ? Selling a 16k$ truck and not even putting a drop of gas in it ? Short of that. I would love to know who does their PA inspections? Because that mechanic should be shut down for putting new stickers on these cars. Good luck. And truly listen to my words. (TAKE THE VEHICLE TO A TRUSTED MECHANIC OR EVEN ANY MECHANIC BEFORE TOU BUY HERE ) just felt like I could help someone else with my experience. I can’t imagine in hindsight I was gonna buy a 16k $ truck from a guy who wasn’t even gonna put 5$ in the gas tank. But probably would have cashed my check 7 min after I leaked away. Good luck. Hope I helped someone.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
dear jeep lover lets be fair here we were selling a 19000 thousand dollar jeep for 15900 the owner drove it for six months you pointed out a problem we fixed it and told you to take it to a mechanic because we did not check it when ilan stopped driving it you never mentioned the gas or we would put gas in it the real issue is you passed on a prior deal on a much nicer jeep then decided to purchase it and it was sold so please we do not deceive anyone
Bait and switch
Emailed about a truck, they said it was still there, called about same truck before I drove 30 min to get there, they said it was still there. Got there to loo at said truck, oh no we sold that one but I have another one. How much is that? Oh probably around the same price. Pretty much the reason people think used car salesmen are sleazy.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
again disappointed my apologies that you made a trip when you were told the truck was available it was just a mistake that we looked at the newer truck and thought it was the one you were inquiring about its not like it was not the same color and make so again my apologies but we do not mislead or misguide anyone
great
It’s a great place to buy a car. I love you keep wood buy my nice car here
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tony, we're glad you are pleased with your experience here at Ilan's Auto Sales. It was a pleasure working with you and we look forward to seeing you again for future purchases.
MISSED OUT ON A CAR PURCHASE
The car i was interesting in got sold before I was able to get there. The gentleman called me to apologize and offer help to buy a different one. No apology was expected I was at work 😪. He was very nice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your response, we do appreciate that you took the time to send a response. I hope that in the future we can help you find the car you want. Please keep us in mind when you're looking for your next car.
GREAT PLACE TO BUY A USED CAR
i've bought multiple cars from Ilan over the years. Lexus, Toyota, and Nissan. All have been great experiences... and I still have the Toyota with $230,000 miles on it! He's easy to work with, no BS, and takes the stress out of buying a used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Steve, I'd like to thank you for such a sterling review. It makes me very happy to know you feel this way. We always try to make everyone's experience as good as yours was. We value your continued business and look forward to serving you in the future.
Searching for reliable cars
Always do your own checks and review the automobile before purchasing. Just a word to the wise, warranty may not always be included with purchase.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your reply not sure as to what vehicle you are referring but we always suggest to have your car privately looked at. Your warranty is explained and also options to upgrade what we give you free. We are committed to having currently inspected trouble free vehicles prior to delivery and if something is not covered under warranty we get repaired at a discounted price we can not always pay and have prices well below market values.
Great service to help me get my dream car
Purchased my first real vehicle here. The people were very friendly and very real. Nothing felt like pressured, over-hyped, or any gimmicky tactics like other dealerships. Mike was very helpful with processing and getting all the information and help I needed to get my Jeep Wrangler. They had really great deals and a great selection of vehicles. The place to go to buy a trustworthy used vehicle, especially Wranglers. Thank you for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Rebekah, We're so glad that you are pleased with your purchase. We know how important it is when you are buying your first car that it be a positive experience, and it sounds like you were very pleased with our dealership. It was our pleasure to work with you, so thank you for putting your trust in us.
Highly recommended for quality and service
I have been buying and selling my cars for over 40 years and had several unpleasant experiences. However, I discovered Ilan's Auto 15 years ago and since then I have been using only this dealership. Ilan know how to purchase good quality cars, his prices are good, and his service incredible. It is a pleasant experience to work with him and I have been recommending him to my friends who all like him. Ilan brings excellent reputation to used car dealers. He is by far the very best!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Kia 2012, Thank you so much for your positive review. We are very happy that you have enjoyed your experiences here and appreciate your continued patronage. We do try to work with our customers to make sure they are satisfied with their service. We look forward to seeing you again.
