Spitzer Ford Hartville

Went to buy a 32k Jeep Wrangler Rubicon. Speedometer was off a bit and told them a $199 programmer would fix it and that summit has them. They lost a deal... that was already approved through the bank over $199 because they refused to do that. they wanted to send the Jeep to their Jeep store in Cleveland which puts on another 100 miles onto the Jeep and more since the speedometer is off. So by the time you send one of your employees up to that other store from Hartville you pay for his or her time plus the mechanics time to reprogram plus travel time back. Where is the common sense? Wow, just wow. Funny how my wife bought a used Jeep Wrangler from sarchione Ford which also had the same issue of having oversized tires. sarchione sent a guy down to summit racing to get a programmer and literally handed the box to us so we could correct the tire size. Her Jeep was only $18, 000. It's obvious around here which dealerships accel at customer service. Spitzer Ford Hartville is definitely not one of those.. my salesman told me that Tim in finance is the one that declined the deal over the $199. Nice job Tim you lost a customer for life over $199. I guess we should have just stayed with sarchione for our used car purchases.

Outstanding experience. The salesman was not pushy and very helpful. The finance manager offered a warrenty but was not pushy about it. I also had them... install a remote start on the car I bought. The service department was very professional and remembered me by name. The remote start work great. The dealership is clean and the staff was all very professional. I will go back next time I am looking for a car.

Best dealership that I experienced out of the 3 or 4 I've been to over the past 3 weeks. Very friendly, helpful, and willing to work with you! They made... me feel very comfortable and didn't rush me into anything, where as most dealerships that I go typically do.

Called for a recalled passenger air bag part, was told part had to be ordered and I would be contacted once it arrived. Fast forward almost 2 months,... and not hearing anything, I stopped in one evening. It was as if the phone call never happened, they took my info again, ordered the part again, and I was told again I would be contacted. Roughly a week later, I was contacted, the part had arrived and I was scheduled for a Saturday 8:00am appointment and was told it would take an hour. I dropped the car off shortly after 8am, told the service guy I was going to breakfast and would return after an hour. 1:15 later I returned to see the car still in the bay, door and hood open, no tech seen and service guy was busy with customers. I left, no problem, and returned again 35-45 min later. Car was in the same state. This time I spoke to the service guy and was told 1 more hour. During this time I received no communication letting me know there was a delay and it would be 3x longer than what I was told. 10:37 I was called that the vehicle was complete. I returned to the dealership, picked up the car and drove off. A few blocks from the dealership I looked over to see the glove box door filthy and scratched/gouged. The A-pillar trim and sun visor had dirty finger prints all over them. I returned to the dealership and told the service guy. He observed it for himself, stated that it was their error and he would take care of it and order a new glove box. Great. Except for the fact that I was basically stranded at the dealership for the next two hours while they detailed the ENTIRE interior. I did not want or ask for this. I wanted the new glove box and the visor/a-pillar trim cleaned. Around 1:00, I finally was able to drive my car home. In a two hour interior detail, the interior windows hadn't even been cleaned (in fact the windshield was actually more dirty from the a pillar being cleaned) and the entire car reeked like a urinal cake (not sure what brand detail products this is, but change it), giving me a headache and nausea.

Not trustworthy. Lied over the phone about a yes or no question knowing that I was making a day long drive to purchase the vehicle based on his answer.... Is there rust? I lost two days driving, time with my family, and the money for bank transaction, gas, and hotel because of a lie. I suppose Randy thought I would not look for myself. Of course I looked, but if I hadn't had him put the truck on the lift I would have purchased it. I guess some people don't look under their vehicles before purchasing and that must have been what he was counting on.

I recently reached out to Spitzer because of my interest in a specific vehicle they had for sale. I told them I planned to make it there as soon as possible... and that it would more than likely be the next Saturday, which I believe was 3 days from my initial contact. I told them I would let them know exactly when I was leaving home so they'd know when to expect me. No problems so far. So, Saturday comes and I receive and email wishing to confirm my appointment. I email them back to confirm and tell them that I will email them again when I'm walking out the door and that I will be there roughly 2 hours after I do that. So I send the email saying I'm leaving, walk out the door and am on the road there. Well, I get all the way there and stop for my wife to use the restroom, notice I have an email. I read the email and I'm told that the car was just sold. So I drove over 2 hours for nothing. The car was sold when they knew I was on my way there to look at that specific car. I drove all the way there for nothing. It was the most unprofessional experience of my life. Then the guy says he can show me a few other cars. I've seriously never been more mad in my life. I think sold the car days before and just wanted to get me there. I have the emails saved as proof of all this.

Nick Sipe and Mike Shaheen were both great to work with! My husband and I bought a new car from Spitzer Ford Hartville today and these gentlemen made our... car buying process seamless and painless. Great experience with both and would definitely buy another car from this dealership again.

Good buying experience. Good explanation of financing. Very happy internet price honored.

My wife and I recently purchased a car from Spitzer Ford in Hartville, but we'll never buy from this dealer again. During the shopping process, we received... a verbal agreement on a discounted price from 2 separate salesmen. The price fit the budget and we liked the car, so we agreed to purchase it. I went through the signing process for the mountain of papers that comes with a car purchase and they conveniently left the actual purchase agreement for last. I got to that paper and asked, "Why is this not the price we agreed upon?" The salesmen said, "My manager wouldn't let us sell it for that price so we had to go with the listed price instead." Nobody ever thought it was necessary to pass this information along to the customer. In hindsight, I should have walked away from the deal right then and there, so shame on me for actually signing the papers. So congratulations, Spitzer. You made $400 on that transaction and lost a customer for life.

After a few bumps in the road the Spitzer Ford Service Department in Hartville went above and beyond in the customer satisfaction department. thank you... .