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Texas Grand Auto World

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service

Great dealership to go to especially if you're in need or if just wanna have a car. The salesman Matthew is definitely a great help. He use to be in the Army so he understands soldiers. He's definitely the guy to see. I enjoyed his help and service and I'm sure anybody would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, awesome vehicles

Always a pleasant experience when shopping at Texas Grand Auto. Friendly staff, superb management and extremely clean cars at affordable prices. Highly recommended to anyone looking for a nice late model vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great servic

Our sales representative Erika Lopez was very knowledgeable and gave us a great deal no hassles and very pleasant experience! Ask for her she has great customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealership

The people at Texas auto grand were very welcoming and helped me more than I even needed. Mathew Marshall was more of a friend than a salesman and probably the best dealer in the state of Texas. Recommend this place to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Service

Came in today to look at an affordable car and get an aides a Of what I wanted to purchase. Matthew Marshall came and showed me around gave me ideas of what a reasonable car and price would be for me at this current moment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic service

Came in to buy the car of my dreams and Matthew Marshall hooked me up with an affordable car with great insurance. Matthew was very knowledgeable of what I needed to do to get the car. He was well dressed with a great attitude. He is the best car dealer at Texas Grand in my opinion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

A really cool dealer, real professional and easy to work with. The dealership is pretty outstanding and real professional. I would recommend this place to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Service was great! Mathew Marshall was a hunk! He was the best ever!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Their lost...not mine

It was approximately two weeks until someone finally called or emailed me. I did post a review, but don't see it on here. Anyway, I already purchased my vehicle elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very unprofessional supervisor/finance dept.

I purchased a vehicle on this this month on 01/4/2014. Salesman promised he would get my vehicle programed and my vehicle was also going to get a complete tune up. Since my credit wasn't that great my sister in law cosigned for me. Those people promise you the world as long as they make a sale. Its already the 10th, my car has not been programmed or taken for a tune up. I went to ask the " supervisor" ( Eduardo) about my tune up and other services that were supposed to be done. He simply replied that he didn't have to do what I said and that he was not going to do the tune up, that the documents were already signed therefore they didn't have to do anything to my vehicle anymore. He then said he didn't have nothing to tell me that the only person he can give information to was my sister in law because she co signed . I told him, I bought the car, she simply so signed and he didn't want to talk to me no longer. I called the following day, and Eduardo answered told me to hold on the line and never answered. I then hung up and called again like 10 times with no answer.Up to this day, I haven't gotten any help. Very unprofessional "SUPERVISORS".

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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