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Meet Lauren Farthing

Lauren Farthing headshot
Service Advisor
(272 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

Excellent service and very competent customer facing

Excellent service and very competent customer facing Associates. I would definitely recommend this dealership! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your recommendation and look forward to serving you again in the future!

Good morning the service and support was Awesome Service

Good morning the service and support was Awesome Service from the staff and driver as well thanks 100.🙏

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

So I took my vehicle in for a few items, one of which was

So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with Haley (great communication) I took my car in Jun 2. After about a week, I contacted for an update and was told their techs couldn't recreate/locate the leak. I had told them I sent images of staining and they said they would look into it again. By the end of the second week, Mike B advised me the tech, (initials D.D.), could not recreate and that I could pick up the car. During the call he suggested a solution was to wait until it gets wet again, then immediately drive 90 min back to the dealership. So the next day I drive the 90 min to pick up my car, i met another female SA who said there should be no reason to have to 'recreate' as there are pictures showing the staining. She offered to keep the car but after driving all that way I decided to just take the car. On my way out, I did meet I believe he said he was the Shop Foreman or supervisor, but he mentioned me by name and had said he had the techs/ or saw the techs looking for water under the carpet area. Not the A Pillar, under the carper. As I am leaving the dealership in the car, I look over and what do I see? Water spot with even bigger staining meaning it has been getting wet at the dealership. Photos to prove it on my Google Review https://shorturl.at/HXLus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear bcontoursvt, Thank you for sharing your experience and for taking the time to leave us a review. We're genuinely sorry to hear about the ongoing issue with water intrusion and the frustration this situation has caused—especially after the time and effort you’ve already spent to get it addressed. We truly appreciate your kind words about Haley’s communication, and we’re glad to hear she was helpful throughout the process. That said, it's clear we fell short in resolving your concern, and for that, we sincerely apologize. It’s never our intention to inconvenience our guests, and we understand how disappointing it must have been to pick up your vehicle only to see the issue still present. We would really like the opportunity to make this right. Please reach out directly to Haley McDonald, Service Manager, at (706) 256-6100, and we’ll do everything we can to properly assess and resolve the matter. Your satisfaction and trust are important to us, and we want to ensure this is addressed thoroughly. Thank you again for bringing this to our attention.

Everything went great!

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're glad to hear that your 2nd A service went smoothly and that you experienced outstanding customer service. We appreciate your feedback and look forward to serving you again in the future!

The BEST!

The BEST! I’ve never had a bad experience and their pickup service prevents me from losing days at work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're thrilled to hear that you've consistently had great experiences with us and that our pickup service has been convenient for you. We strive to provide the best service possible, and it's wonderful to know we're meeting your expectations. We look forward to continuing to serve you!

The people are nice at this dealership.

The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kim, thank you for bringing this to our attention. We're sorry that you were disappointed with your experience at our dealership, especially regarding the service time. Please contact us so we can address your concerns and work towards a solution.

Dominque sold me the suv very patience and polite young

Dominque sold me the suv very patience and polite young man. He answered all my questions no matter how many times I asked the same thing. Lauren in service I think the two of them are working as a team, two young adults with the same patience and politeness. Lauren knew I didn’t know anything about tires but she took her time to explain things to me without making me uncomfortable because I was clueless.The waiting area was awesome I was offered water and a snack plus I meet a new friend in the waiting area - she asked was it my first visit and said oh your are going to love everything about your vehicle and the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It sounds like you had a wonderful experience with both Dominque and Lauren. If you would like to leave a review or need assistance with anything else, please let us know how I can help!

Great service, as usual.

Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & payment. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that you enjoyed the quick and accurate service, from the estimate to the check-out process. We're glad you found our waiting area comfortable and well-equipped. We appreciate your loyalty and look forward to serving you again in the future!

Great customer service and Sale person Earnest Jenkins

Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

They were applying a recall to vehicle.

They were applying a recall to vehicle. this was due in a professional and timely manner. There was no cost to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're pleased to hear that your recall service was handled professionally and efficiently. We appreciate your trust in us and look forward to assisting you in the future!