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Mercedes-Benz of Columbus

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Columbus Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

Our mission is to provide a quick, easy, and friendly process of helping customers purchase the automobile of their choi

...

ce. We will provide you with simply the best customer service around. Thanks for shopping at Mercedes-Benz of Columbus!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
313 lifetime reviews. Includes reviews of Mercedes-Benz of Columbus from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 16, 2019

    Love the Valet Service. What a great item to offer to Mercedes customers. This is the third time we have used the valet and each time it so appreciated.... My only suggestion on a better service experience is that it would be nice to call the customer ahead of time before the service is done to give them a cost estimate. No surprises!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry McIntyre

    Service Advisor

    (4.9) 45 reviews

    Elizabeth Enix

    Service Advisor

    (4.8) 38 reviews

    Debi Lewis

    Sales and Finance Manager

    (5.0) 65 reviews

    Phil Bono

    Service Assistant

    NOT RATED

    Luis Diaz

    Reconditioning Manager

    NOT RATED

  • 5.0 out of 5
    November 13, 2019

    The best waiting area, comfortable and felt like I was waiting in the comfort of my own home Also, the service representative was very pleasant. The wait... time could have been a tad bit shorter.Overall, service was GREAT 👍🏽

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Elizabeth Enix

    Service Advisor

    (4.8) 38 reviews

  • 5.0 out of 5
    November 12, 2019

    Scheduled a routine service with my selling dealer. Used their Valet service and they made it seamless, and handled the service with a minimum of delay,... very convenient..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry McIntyre

    Service Advisor

    (4.9) 45 reviews

    Elizabeth Enix

    Service Advisor

    (4.8) 38 reviews

    Joshua Andujar

    Sales and Leasing Advisor

    (5.0) 33 reviews

  • 5.0 out of 5
    November 11, 2019

    the service lady was very professional. very friendly staff. waiting area neat .. Each trip to the dealership has been enjoyable. easy to make appointments... . explanation of needed service and pricing.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing your experience at the dealership. It s good to hear that you enjoyed our new waiting area. We appreciate your business.


    Worked with:
    Elizabeth Enix

    Service Advisor

    (4.8) 38 reviews

  • 5.0 out of 5
    November 9, 2019

    I would like to thank Phil and Lizzy for the professional informative service they provide it for me I recommend you to stop by to see them quality at... its best

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to write a review. We will be sure to let Phil and Lizzy know to keep up the good work. See you next time!


    Worked with:
    Elizabeth Enix

    Service Advisor

    (4.8) 38 reviews

    Phil Bono

    Service Assistant

    NOT RATED

  • 5.0 out of 5
    November 8, 2019

    List equipment on the information sheet (online and printout) should be installed already in the car. The brushed aluminum running bards were listed but... not on the car, we were asked to pay for them when we requested to have them, finally, we did not get them. Otherwise, we were happy for the experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback and will take that into consideration to better serve our customers. We appreciate your business. Safe travels.


    Worked with:
    Debi Lewis

    Sales and Finance Manager

    (5.0) 65 reviews

    Rick Gilbert

    Sales and Leasing Advisor

    (5.0) 16 reviews

    Bob Blauvelt

    Sales and Leasing Advisor

    (5.0) 13 reviews

  • 5.0 out of 5
    November 7, 2019

    Kept me informed and was thorough. The driver who shuttled me was delightful! We had a great conversation about education. Enjoyed getting to know him.... Very courteous!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to write about your experience here at Mercedes-Benz of Columbus. We strive for an exceptional experience each and e...very time. Safe travels.


    Worked with:
    Jerry McIntyre

    Service Advisor

    (4.9) 45 reviews

    Troy Reed

    Service Manager

    (4.6) 29 reviews

  • 5.0 out of 5
    November 4, 2019

    My wife and I were traveling from Atlanta to our beach house in Florida and got a flat tire on our ML350 in the Columbus area. After calling 5 different... tire businesses and having NO luck finding our correct tire size in stock we asked if there was a Mercedes dealer in town and luckily we were directed to Mercedes-Benz of Columbus. Not only did they have the correct tire in stock, but we got to relax in their newly renovated customer waiting area while they repaired our car. Then as an additional bonus, they washed and detailed our SUV and 90 minutes later (from start to finish) we were on our way. Thank you Jerry and the team at Mercedes-Benz of Columbus. Keep up the great work.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry McIntyre

    Service Advisor

    (4.9) 45 reviews

  • 5.0 out of 5
    November 1, 2019

    Got me in and out very quickly with very little notice. Service is always great and very consistent. I know when I go in that my family and I will be taken... care of. Thanks

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing your experience at Mercedes-Benz of Columbus. We strive for an exceptional experience each and every time. We appreciate your busin...ess. Safe travels.


    Worked with:
    Jerry McIntyre

    Service Advisor

    (4.9) 45 reviews

    Troy Reed

    Service Manager

    (4.6) 29 reviews

  • 3.0 out of 5
    October 30, 2019

    I got charged $1,000 bill for just having an sensor install on the crankshaft and a starter battery replaced on 05 Mercede Benz E500

    2.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback. Please reach out to our General Manager, Nadie Martin at 706-256-6100. We would love to speak with you about this situati...on.


    Worked with:
    Jerry McIntyre

    Service Advisor

    (4.9) 45 reviews

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