Mercedes-Benz of Columbus

Great and straightforward sales service. No hidden surprises. Vehicle priced well. Would buy a vehicle from this dealership again.b

Easy setup for service, tire placement, precise explanation of work and timing of completion. Very satisfied.

It was great. Rick made my experience easy and quick. I would recommend him to friends and family

Mike was awesome. He communicated with me constantly and kept me up to date with my car.

Rachelle was very responsive as we worked to get our vehicle repaired and returned to us. While the dealership didn't have the part for a new model vehicle, they were able to provide us with a rental vehicle under the Mercedes roadside assistance program. We live in Colorado, and they worked with us to get our vehicle delivered to Colorado. Overall, our experience with the dealership and Rachelle was exceptional.

An exciting and wonderful experience. Their service is top notch. We are thrilled with our new Mercedes!

So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with Haley (great communication) I took my car in Jun 2. After about a week, I contacted for an update and was told their techs couldn't recreate/locate the leak. I had told them I sent images of staining and they said they would look into it again. By the end of the second week, Mike B advised me the tech, (initials D.D.), could not recreate and that I could pick up the car. During the call he suggested a solution was to wait until it gets wet again, then immediately drive 90 min back to the dealership. So the next day I drive the 90 min to pick up my car, i met another female SA who said there should be no reason to have to 'recreate' as there are pictures showing the staining. She offered to keep the car but after driving all that way I decided to just take the car. On my way out, I did meet I believe he said he was the Shop Foreman or supervisor, but he mentioned me by name and had said he had the techs/ or saw the techs looking for water under the carpet area. Not the A Pillar, under the carper. As I am leaving the dealership in the car, I look over and what do I see? Water spot with even bigger staining meaning it has been getting wet at the dealership. Photos to prove it on my Google Review https://shorturl.at/HXLus

Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it is time.

Everything went great. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day.

Mr. Earnest responded to my requests on his day off, came in early to work with my schedule. He had the vehicle I was buying getting prepped before I arrived and the entire process was quick and painless.