Reviews
Mrs. Lacey is an awesome customer service provider great with customers love her go get it attitude. Great to see.
Mrs. Lacey is an awesome customer service provider great with customers love her go get it attitude. Great to see.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to work with! They made the whole process easy. Would definitely go back in the future and recommend to others. Prices were competitive with other dealers.
Great to work with! They made the whole process easy. Would definitely go back in the future and recommend to others. Prices were competitive with other dealers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Tom was great service guy!! Patient and knowledgeable good vibes and honest about it needed to get done tp car..I recommend him as a service person
Tom was great service guy!! Patient and knowledgeable good vibes and honest about it needed to get done tp car..I recommend him as a service person
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Friendly, fast service from start to finish and the service rep kept me informed throughout the process. Service center waiting area is clean and coffee/water provided.
Friendly, fast service from start to finish and the service rep kept me informed throughout the process. Service center waiting area is clean and coffee/water provided.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I can?t thank Donnie Tyler enough for all of the excellent service his staff gave us. I would recommend him to anyone in need of getting great service. There?s nothing like feeling like you?re in good hands.
I can?t thank Donnie Tyler enough for all of the excellent service his staff gave us. I would recommend him to anyone in need of getting great service. There?s nothing like feeling like you?re in good hands.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Keith, thank you for your kind review; we are happy to pass along your comments to Donnie here at Group 1 Ford of Rivertown! We look forward to your next visit! Take care!
Service Dept. Needs to get better. Tookmy truck in for a scheduled repair that should have raken 1 day but wound up taking 4.
Service Dept. Needs to get better. Tookmy truck in for a scheduled repair that should have raken 1 day but wound up taking 4.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello valued customer, we are so sorry the time of repair did not meet your expectations. We take these things very seriously and would appreciate if you would reach out to our service management team, so we could learn from this and provide a positive resolution. Looking forward to speaking to you and regaining your confidence. Thank you for being our valued customer. Donnie Tyler Service Director - Group 1 Ford of Rivertown [email protected]
Ryan is an outstanding service member. Make everything from start to finish as a caring family member
Ryan is an outstanding service member. Make everything from start to finish as a caring family member
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Every one was really nice and Helpful. The staff is all nice to me and I love that !
Every one was really nice and Helpful. The staff is all nice to me and I love that !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dashyla, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Service rep Brian Fisher was very friendly and helpful! I arrived late in the day, but the service department was able to get me in and out quickly.
Service rep Brian Fisher was very friendly and helpful! I arrived late in the day, but the service department was able to get me in and out quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy you found Brian to be so supportive during your experience here at Group 1 Ford of Rivertown. Please let us know if there is anything else we can do for you; we are more than happy to help!
Brian was amazing he greeted with a smile and he kept me updated during process.
Brian was amazing he greeted with a smile and he kept me updated during process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Brian here at Group 1 Ford of Rivertown! Feel free to reach out to us if you need anything. Have a wonderful day.