Rivertown Ford

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Rivertown Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2021

At Rivertown Ford, our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.

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Please review our extensive inventory of Ford cars, trucks, and SUV's, including the Ford Mustang, Fusion, and F-150. We work hard to get you into the vehicle you have always wanted. That new Ford is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.

"Area's Largest Volume Ford Dealership"

Service

Wheel Alignment (4WD)

$89.95

Brake Replacement

$179.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
444 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    January 20, 2021

    Service manager Scott Cornell and service rep Veronica were excellent. I received fast and quality service. Would highly recommend Riverside Ford in... Columbus ha. I have used the service dept since 2017

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Wayne for your kind words for Scott and Veronica! We are thrilled that they provided you with a great service visit. We look forward to your... business with us again!

  • 5.0 out of 5
    January 18, 2021

    The overall experience was excellent. I really liked the Operating of the service department, you can see that it is a team effort that makes this organization... work so well together.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We are thrilled that you had a pleasant service visit!

  • July 25, 2020

    Couldn’t be better Thought I was in good hands I service representative was beyond reproach it was painless to get the repair done would recommend it to... everybody

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ron, for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    January 5, 2021

    Went to several dealers and these guys are the best! Made the buying process easy. Dealership was nice and clean and they made us feel very important.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next ...visit!

  • 3.0 out of 5
    January 1, 2021

    Service dept was great but Ford has bad lug nuts that they put on my Mustang. They swell and get locked on to where I have to get 16 more. Why would they... put defective nuts on then wanna charge you over $100 to replace. I found out they have a class action against them for these on other cars in other states. Very disappointed in my lugs but other than that way to go service department.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for informing me about your situation. Please know that we are looking into your concerns, Scott Cornwell will be reaching out to you soon ...to assist. If there is anything I can do in the meantime please reach out to me. Bradley Williams General Manager bwilliams@rivertownford.com

  • 5.0 out of 5
    December 29, 2020

    Brought my truck in for regular service. Scheduled my appointment online only a few days ago. Showed up early for my appointment and got the vehicle... worked on right away. Very happy with the customer service and quality of work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We are thrilled that you had a pleasant service visit!

  • 4.0 out of 5
    December 9, 2020

    Flat fix took a two hours, but they communicated it to me well. Did a good job on the tire. Dealer agreed to replace a part damaged during previous service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for letting us repair your vehicle!

  • 5.0 out of 5
    December 2, 2020

    I am always able to contact Mandy Tanner via mobile for assistance and she is the greatest advisor on the planet. I never have a bad experience when dealing... with her. I always get follow up calls to ensure I am up to speed on any repairs. This service department has come a long way over the past couple of years from a zero to a rating of 10 thanks to advisors like Mandy Tanner. I merely call her via mobile and she is alway in point every time. Thanks Mandy

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to y...our next visit!

  • 1.0 out of 5
    November 9, 2020

    not offering best option. Sales person was not informative. Ended up paying more than what I am supposed to. They do not care about the customer's welfare.... I do not recommend this dealer. Go somewhere else.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're sorry that after further attempts to resolve your concerns with your sales experience that we were unable to meet your expectations. If there is... ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back. Bradley Williams General Manager bwilliams@rivertownford.com

  • 5.0 out of 5
    October 31, 2020

    Excellent service and staff very courteous and knowledgeable. Service area and waiting area clean and comfortable. Will be happy to return for future... service needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Gary for the positive review. We're glad that you had an excellent, courteous, and knowledgeable experience with your recent service visit.... We look forward to your business with us again!

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