Reviews
Super unimpressed with this dealership.
Super unimpressed with this dealership. Ask for a jack, which they don't "have jacks" like that,, at a dealership! So had to purchase my own jack to get my own tire off so they would do the diagnostics for my car. So much more to the story but all in all. I'd recommend a local shop over this dealership. I will never be back to service my vehicle here again.
Super unimpressed with this dealership.
Super unimpressed with this dealership. Ask for a jack, which they don't "have jacks" like that,, at a dealership! So had to purchase my own jack to get my own tire off so they would do the diagnostics for my car. So much more to the story but all in all. I'd recommend a local shop over this dealership. I will never be back to service my vehicle here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The 8:45 appointment turned into 8 hrs day for standard
The 8:45 appointment turned into 8 hrs day for standard service maintenance and brake fluid flush.
The 8:45 appointment turned into 8 hrs day for standard
The 8:45 appointment turned into 8 hrs day for standard service maintenance and brake fluid flush.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you Andrew for outstanding customer service.
Thank you Andrew for outstanding customer service. Looking forward to doing business in the future. Service technicians were knowledgeable about my vehicle and provide excellent service to ensure my vehicle continues operate.
Thank you Andrew for outstanding customer service.
Thank you Andrew for outstanding customer service. Looking forward to doing business in the future. Service technicians were knowledgeable about my vehicle and provide excellent service to ensure my vehicle continues operate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No issues, clearly understood the service process.
No issues, clearly understood the service process. Also good discussion with my original sales person DJ. I always have a good experience coming in and having my car serviced. Looking forward to the new cobra?s dropping.
No issues, clearly understood the service process.
No issues, clearly understood the service process. Also good discussion with my original sales person DJ. I always have a good experience coming in and having my car serviced. Looking forward to the new cobra?s dropping.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dealership is clean, friendly, and professional.
Dealership is clean, friendly, and professional. They do excellent and reliable work that is reasonably priced.
Dealership is clean, friendly, and professional.
Dealership is clean, friendly, and professional. They do excellent and reliable work that is reasonably priced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Your service rep James went above and beyond to make sure
Your service rep James went above and beyond to make sure my work was completed birh timely and as cost-effective as possible.
Your service rep James went above and beyond to make sure
Your service rep James went above and beyond to make sure my work was completed birh timely and as cost-effective as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff James to be so supportive during your experience here at Rivertown Ford. We are always more than happy to assist you if anything else comes up. Take care!
Service writer was very helpful and did a great job.
Service writer was very helpful and did a great job. I got truthful answers and a fair price.They even credited my rewards points towards my bill..
Service writer was very helpful and did a great job.
Service writer was very helpful and did a great job. I got truthful answers and a fair price.They even credited my rewards points towards my bill..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robbie was extremely helpful with my questions and the
Robbie was extremely helpful with my questions and the repair turnaround was faster than I expected. I was extremely pleased that the part I needed was in stock. I do wish I was able to take advantage of the payment program, but it was explained that I wouldn?t get my car back until all payments were made. Other than that I was pleased overall with the service department.
Robbie was extremely helpful with my questions and the
Robbie was extremely helpful with my questions and the repair turnaround was faster than I expected. I was extremely pleased that the part I needed was in stock. I do wish I was able to take advantage of the payment program, but it was explained that I wouldn?t get my car back until all payments were made. Other than that I was pleased overall with the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Internet pricing had no hidden numbers.
Internet pricing had no hidden numbers. Salesman did not pressure me into a sale. He was courteous and explained the numbers.
Internet pricing had no hidden numbers.
Internet pricing had no hidden numbers. Salesman did not pressure me into a sale. He was courteous and explained the numbers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
I was treated extremely well.
I was treated extremely well. The service manager understood what was to be done and ensured that my vehicle was ready for delivery at the time provided.
I was treated extremely well.
I was treated extremely well. The service manager understood what was to be done and ensured that my vehicle was ready for delivery at the time provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase