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Appointment wait time.
Disappointed in appointment schedule. Made 10:00 am appointment for oil change thinking it would be on time and short service time. My vehicle did not go into service bay until 1-1/2 hours after appointment time. Service advisor stated appointment time is really just a show time and actual service depends on how many vehicles are in front of me. I thought the whole idea of scheduling an appointment was for customer convenience. Not the case here.
Thank you for bringing this to my attention. I apologize for your oil change taking longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 318-798-3673. I look forward to speaking with you. Kelly McMullen General Manager
Excellent service and parts department Efficient and
Excellent service and parts department Efficient and professional staff. Will visit again. very reliable service.
Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Great customer service.
Great customer service. Service Advisor Tom McCain kept me posted through the service maintenance of my vehicle. Mr. Mcain quickly provided me a Lyft driver to my residence. No more than 5 minutes there was a Lyft driver.
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
I drove my vehicle to Rivertown Ford on Monday, April 25,
I drove my vehicle to Rivertown Ford on Monday, April 25, 2022. When I arrived at the dealership, I asked that the technician run a diagnostic test on my vehicle due to the check engine light being on and the car shifting gears strangely. They stated that I leave the vehicle with them so they could run the proper test. Later that day I received an email with the results from the diagnostic test that stated other issues with the car (brake pads, oil change, brake light replacement, etc) but it did not include the check engine light results. I received a text message from the technician (Mike McCain) that stated that the transmission would have to be removed and that it would cost $1320.08 without including any parts or labor and it would cost another $1320.08 to be put it back in. We declined that work online and explained that we would pick up the car on Tuesday, April 26, 2022 around 6pm and we would pay for the diagnostic test that was performed ($170.05). This test only included pin point tests and checking external components. The technician replied okay and I thought there would be no issue. On Tuesday, April 26, 2022, I received a phone call from Mike McCain stating that one of the mechanics removed the transmission cover and found that the clutch actuator lever was jammed in and fell out of place. He stated that the car was no longer drivable. This caused some confusion due to me not authorizing any further work other than a diagnostic test. This is when Mike McCain informed me that I should reach out to Ford Customer Service and open a case with them for the issues because he found that in 2019 my car had clutch work done with the same dealership before I purchased the vehicle in. I have reached out to them multiple times with no response or communication. I have also reached out to the dealership multiple times with no communication in return. My father has attempted to reach out to the GM and has yet to get a response. We have received no other options. I have contacted the BBB for further assistance due to no communication from the dealership or Ford Customer Service.
Thank you for informing me about your situation. Please know that we are looking into your concerns, Kenny Cook will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bradley Williams General Manager email@example.com