Rivertown Ford

Service department need to not leave vehicle dirty after servicing. This has happen too many times and I am sick of it.

Tom in the Service is the very best! His professionalism, customer service and genuine concern for providing the best for you is truly outstanding!

Got my Service Van in and out quickly and kept me up to date on the progress

Great place to buy a car or truck, and get it serviced. Dependable, knowledgeable staff!

This service department is average at best. They advertise a 10% military discount yet they turn around and charge one a shop fees of over $37.00 to take all of it back plus a little extra. My advisor told me it would be $170. fee to inspect the vehicle. I told her my uncle who works for Ford in Tennessee told me it was the brake light switch that had my vehicle sometimes stuck in park. I wanted to just buy the part and labor. Yet she stated that if I did that, the part would not be covered for it’s 2 years warranty. Please just stop lying to the customers and be honest because I will not buy another Ford from Rivertown again. They don’t appreciate loyal customers… Also please consider putting a box under your night dropbox to catch the keys inside of the envelope because they fall in-line with your first bay drive thur. I already have one of my truck keys damaged from using your night Dropbox because I see a car car/ truck can drive over the keys because your envelopes float once dropped in the slot.

Great service department and service advisor, Kenny Cook. Completed service satisfactorily and in a timely manner.

Did what was asked. Kept me informed of what was needed and not needed. Did not try to perform service I didn’t need.

I told Kenny with the service center that if I could give him a 6 star review, I would. He is the type of employee that keeps me going back to the dealership for my maintenance rather than exploring other options. He’s upfront and honest about my vehicle, but also extremely personable when it comes to small talk and making you feel like an old friend. I hope to work with him more in the future as I continue to have my truck serviced!

Great service. Very nice waiting are. I would recommend Rivertown Ford to any of my friends and family.

Car with 47K miles with a phantom misfire. No check engine light. Dealers response following diagnosis of multiple cylinder misfires was to change plugs, wires, coil packs and other things for $1900. Multiple cylinder misfires would indeed be followed by check engine light and a computer code. Kept car for two days. I do not trust dealerships to be fair and trustworthy. Stay away from River Town Ford.