Willy Herold Automotive

Darnell Smith how I wish I had read your comment prior to stepping foot on to this car lot, located at 4320 WARM SPRINGS RD. It is VERY apparent that racism... oozes just below the surface of W.H. and J.L. I purchased a car from this place almost a month ago and have yet to receive the 2 remote keys that I was promised prior to the transaction. Instead I was given 1 key that had obviously been rigged just enough for it to work. Secondly, the tire pressure light came on within days of driving the car off the lot. My daughter took the car back for them to take a look at it. She was told the sensor needed to be replaced and it would cost $70. I spoke with Willy and asked if they would take care of it, given the circumstances, to which he agreed. I received a call from the Willy yesterday, told me to have my daughter bring the car by, so that he could program the keys (that we've been getting the run around on for the last 3 weeks.) She gets there within 45 mins of the call and he's gone. She was told by the workers that his wife had made him come home. I received another call from Willy this morning, telling me I could come back today, so he could program the keys, but to call first, which I did. I get there, give the key to one of the shop workers (rude) he pulls the car to the shop. In the meantime, I'm sitting waiting, Willy passes by me SEVERAL times and pretends not to see me, did not say a single word. Finally, when he was finished with the key (not keys,) because he messed up the first one. He told me he would have to order another one, now that he knows what he's doing... I proceeded to tell him how rude the people there are, including him for walking past me at least 10 times and not acknowledge me with a simple hi. He in turn tells me he didn't know he needed to speak and that I'm the rude one. He goes on to tell me that he did me a favor by stopping cutting grass, to come in to help me. Wow, really Willy? A favor? Is that what you call it. I was thinking more along the lines of, you were doing your job. As I was leaving (still short 1 key) he tells me he was going to fix the sensor as a courtesy, but since I said he was rude, he's not going to fix it. How evil and unprofessional is that? Furthermore, what REAL MAN goes back on his word? Willy, if you're able to sleep at night, treating your customers this way, then have it at, but just remember, God has the last say in every situation.

First, let me start by saying, the buying portion of my experience was good. I love my car and the deals are negotiable. However, after buying the car... there have been many conflicts. When purchasing the car, I was promised a keyless entry system within the next 2-3 days. It has now been a month and 3 trips to the facility and still no key. Also, the light sensor to my tire pressure has been on and will not go off. Willie said he would look into it as a courtesy. Finally, when my mother stepped in, she was met by a rude and hostile technician. Willie eventually came to the store and gave my mom a key (even though he promised us 2 keys) but also refused to look at my sensor when called out for being rude. Communication has been extremely poor and the gentlemen at the store have made me feel like a bother, even though they have given ME the run around. I guess if you are a white male you will have a better experience. If not, RUN.

I have purchased my last two used vehicles from Willy Herold for my teen and now college aged daughter. The second purchase was simply an upgrade from... the first :) My in house buying experience has been more than outstanding. Janet Lane has personally gone more than above and beyond in her customer care services for me. She is always prompt, knowledgeable and responsive to any and all questions and always finds me the best possible price for my needs. This is for the vehicle itself as well as any service or repairs and even new tires. She also always works with me to get all my needs taken care of. The service department is very highly recommended. Lynda and her team do an excellent job with repairs on all my vehicles with the best prices in town. My youngest will be driving age soon and we will ABSOLUTELY be using Janet Lane and Willy Herold Automotive to find the right type of vehicle for him.

Janet Ellege and Janet Lane tool care of me on Veterans Park Way. I bought a 2009 Ford Mustang convertible. Excellent Customer service. These ladies... right here know how to do the job right.

Over the years we have purchased at least six vehicles from Willy Herold that I can remember and will continue to purchase vehicles from them. The ladies... in the office are awesome and work with you to make purchases happen. They have their own maintenance department and any repairs are made at a discounted rate. I am looking into purchasing another vehicle in the near future and would not even think about going to another dealership.

I think I jumped the broom a lil to fast with my last review in regards to my 04 Infiniti purchase. Once they explained the repair process I understand... more clearly and would recommend them to family and friends. For all used car buyers out there if there is a issue after you buy the car listen clearly before going off the rail. Sorry Willy Herold and thanks for all you do!

Great Salesman - Andy Garcia no pressure sale had a early service issue, they took care of it right away with no charge, was also missing a spare tire,... they found one that fit my truck and again no charge The two ladies at the shop were friendly and professional if not mistaken Sheryl and Linda - just an overall great experience.. I'll be back for service and oil changes

I earlier emailed Jacob Taylor what my needs and requirements for a trk were. I specifically stated I did not want a trk with dings, dents, paint fading... or clear coat peeling, no oil leaks, emaculate interior. After traveling 210 miles, round trip and inspecting the trk, it was not what I was hoping for. There was clear coat peeling on the hood that you could clearly see, the engine had leaks, interior not what I needed. If you are thinking about taking a long trip to this dealership, have them take pictures close to 5 feet to see for yourself.

My husband and I have purchased three vehicles from Willy. My salesperson, David Dykes has always been courteous, friendly and knowledgeable about financing.... I researched within 100 miles of this dealership for the same car, and could not have gotten a better price for the quality of the car. Willy and his entire staff are fabulous!!

I drove from Florida on a Saturday and was disappointed in the vehicle. It smelled horribly of smoke and I asked when I opened the door, "Was this a smoker's... car"? and the response was, "I don't know". It had a sticker for a 1 owner car fax, yet inside the vehicle, it had paperwork showing a 2 owner car fax. I didn't drive the vehicle a half a mile before I turned around and came back. I placed the keys on the counter and told the salesman, " I can't buy this car because it has been smoked in". Thanked him for his time. The smell was VERY strong. I loved the color...Kiwi Green, but due to health reasons, I could not purchase it. I would suggest that all cars be thoroughly cleaned before allowing a prospective buyer to drive it. It appeared they did not have their act together. Happy Vehicle Hunting to you all!