Willy Herold Automotive

3.6 out of 5 3.6
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Willy Herold Automotive Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

10:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2003

Willy Herold Automotive serves Columbus, Auburn, Opelika, Phenix City, Fort Benning, Buena Vista, Smiths Station, LaGran

...

ge, Tuskegee, Union Springs and surrounding areas. Our staff is here to assist not only in your next pre-owned car, truck or SUV purchase, but with your current vehicle's service, maintenance, and collision repair too!!

"Willy Herold Automotive - You Drive Us!"

Reviews

3.6 out of 5 3.6
20 lifetime reviews.
  • 1.0 out of 5
    November 20, 2020

    I was told I could not buy a car from here because I work as a part-time pizza delivery driver. That's at the most 15 hours a week driving. Even if I... paid cash for the car. I'm sorry, but if your car wont hold up for 15 hours of driving a week, then keep them.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 12, 2020

    Purchased three vehicles here. Never had a problem till the third purchase. I never asked them to come down on vehicles price but to pay for the tax and... title which they did. The third vehicle same agreement but I ended up paying full price and the tax and title. The owner is rude calling me a liar and his records did show that not do they do that. He is the liar. Gil's has treated me fair and even paid a ticket on my behalf because they didn't my tag in on time and I received a ticket.

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • May 10, 2018

    I have purchased my last two used vehicles from Willy Herold for my teen and now college aged daughter. The second purchase was simply an upgrade from... the first :) My in house buying experience has been more than outstanding. Janet Lane has personally gone more than above and beyond in her customer care services for me. She is always prompt, knowledgeable and responsive to any and all questions and always finds me the best possible price for my needs. This is for the vehicle itself as well as any service or repairs and even new tires. She also always works with me to get all my needs taken care of. The service department is very highly recommended. Lynda and her team do an excellent job with repairs on all my vehicles with the best prices in town. My youngest will be driving age soon and we will ABSOLUTELY be using Janet Lane and Willy Herold Automotive to find the right type of vehicle for him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 15, 2020

    I purchased a vehicle from this dealership...... 15 mos. later the vehicle needs a transmission. Beware their cars are bought from auctions and they are... unable to provide a carfax. Customer service is ok, until after the purchase is made. At this point, they're impossible to deal with.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Regretful Buyer for your comments regarding your automotive situation. Based on the information you provided, we are unable to locate the b...uyer or automobile inquestion. As a point of clarification, we provide a limited warranty on all vehicles sold which includes transmission failure, unless the sold vehicle has a remaining manufacture warranty. Also, a current car fax report is provided on all vehicles when requested.

  • 5.0 out of 5
    March 28, 2020

    Had the best car buying experience I have ever had. Told them what we wanted to spend and they did exactly that no pressure to spend more.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Lucile for your kind words. It was a pleasure to work with you in assisting your automotive needs.

  • 4.0 out of 5
    March 11, 2020

    We got a fair deal, but it was disappointing that the check engine light came on two days later for a low voltage battery and O2 sensor.

    4.0 out of 5
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    Not Applicable
    Quality of Repair
    4.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 3, 2019

    Darnell Smith how I wish I had read your comment prior to stepping foot on to this car lot, located at 4320 WARM SPRINGS RD. It is VERY apparent that racism... oozes just below the surface of W.H. and J.L. I purchased a car from this place almost a month ago and have yet to receive the 2 remote keys that I was promised prior to the transaction. Instead I was given 1 key that had obviously been rigged just enough for it to work. Secondly, the tire pressure light came on within days of driving the car off the lot. My daughter took the car back for them to take a look at it. She was told the sensor needed to be replaced and it would cost $70. I spoke with Willy and asked if they would take care of it, given the circumstances, to which he agreed. I received a call from the Willy yesterday, told me to have my daughter bring the car by, so that he could program the keys (that we've been getting the run around on for the last 3 weeks.) She gets there within 45 mins of the call and he's gone. She was told by the workers that his wife had made him come home. I received another call from Willy this morning, telling me I could come back today, so he could program the keys, but to call first, which I did. I get there, give the key to one of the shop workers (rude) he pulls the car to the shop. In the meantime, I'm sitting waiting, Willy passes by me SEVERAL times and pretends not to see me, did not say a single word. Finally, when he was finished with the key (not keys,) because he messed up the first one. He told me he would have to order another one, now that he knows what he's doing... I proceeded to tell him how rude the people there are, including him for walking past me at least 10 times and not acknowledge me with a simple hi. He in turn tells me he didn't know he needed to speak and that I'm the rude one. He goes on to tell me that he did me a favor by stopping cutting grass, to come in to help me. Wow, really Willy? A favor? Is that what you call it. I was thinking more along the lines of, you were doing your job. As I was leaving (still short 1 key) he tells me he was going to fix the sensor as a courtesy, but since I said he was rude, he's not going to fix it. How evil and unprofessional is that? Furthermore, what REAL MAN goes back on his word? Willy, if you're able to sleep at night, treating your customers this way, then have it at, but just remember, God has the last say in every situation.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    15 people out of 15 found this review helpful. Did you?
  • 1.0 out of 5
    May 2, 2019

    First, let me start by saying, the buying portion of my experience was good. I love my car and the deals are negotiable. However, after buying the car... there have been many conflicts. When purchasing the car, I was promised a keyless entry system within the next 2-3 days. It has now been a month and 3 trips to the facility and still no key. Also, the light sensor to my tire pressure has been on and will not go off. Willie said he would look into it as a courtesy. Finally, when my mother stepped in, she was met by a rude and hostile technician. Willie eventually came to the store and gave my mom a key (even though he promised us 2 keys) but also refused to look at my sensor when called out for being rude. Communication has been extremely poor and the gentlemen at the store have made me feel like a bother, even though they have given ME the run around. I guess if you are a white male you will have a better experience. If not, RUN.

    1.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    14 people out of 15 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2018

    Janet Ellege and Janet Lane tool care of me on Veterans Park Way. I bought a 2009 Ford Mustang convertible. Excellent Customer service. These ladies... right here know how to do the job right.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2018

    Over the years we have purchased at least six vehicles from Willy Herold that I can remember and will continue to purchase vehicles from them. The ladies... in the office are awesome and work with you to make purchases happen. They have their own maintenance department and any repairs are made at a discounted rate. I am looking into purchasing another vehicle in the near future and would not even think about going to another dealership.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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