Garber Automall

I called and made appt to bring in my tahoefornservice. On the day of service I was greeted by a friendly man who took my info, showed me around waiting area and offered coffee, water, popcorn and said to feel free to walk around or have a seat. Asked to have vehicle cleaned which it was. My experience was pleasant. Thank you

Purchased my vehicle at Garber and was very pleased with that process, but had not had opportunity to utilize service until I had an incident while traveling to Fleming Island involving a tire puncture on SR 16. Went to Garber Service to have vehicle checked for any damage and possible tire replacement. Was welcomed by Service Advisor Corey McAninch and a mechanic (sorry I did not get his name, but he is a true asset to the organization). They assured me that they would check everything carefully and repair the tire if able. I had a previous appointment so left the vehicle and was assured that I would be notified of findings. Corey called two hours later to alert me of findings, cost and that the vehicle was ready. It was washed and vacuumed and they were able to repair the tire with minimal cost! Great! Everyone very personable and helpful. Now.....a Systems issue in my opinion....when entering the first door with huge Enterprise desk....there is no signage to indicate Service to the right, no one asked if they could assist, had to ask gal at first desk to the right where service was. She kindly directed me to an agent, but I feel I could have been left standing and ignored until I spoke up! Not sure what her position entails but it would be nice to either have appropriate signage or a greeter. On return to retrieve vehicle and pay for service, I once again had to interrupt this lady because my service agent was not at his desk. She told me to have a seat and that one of the other agents could help me when free. The mechanic who fixed my vehicle kept me engaged and explained the damage, but not one other service agent responded and they were immediately engaged from someone from the "back" before I could get attention. Finally the gal at the first desk (what is her position)noticed that I was still sitting after 15 minutes! As she rose to find someone to help I lost it and said I would like to pay for my service and leave loudly (very bad day, although that is no excuse). You need a cashier, there is no need for the service agent to be chained to a desk when there are other duties they have and they have already called the customer with explanation of service and charges. Employ a cashier to expedite this process!

Casey in the auto service department was FANTASTIC! I had went through 3 awful mechanics recently and had a very jaded outlook with even Garber Automall; Casey changed that! I appreciate every bit of help, patience and especially fixing my car. Thank you!

Service department is outstanding even though sales is higher priced than competitors.

Both Casey and Ron at Garber Ford service department have done a great job for me over the years. Recently Casey was able to get my daughters car in the shop at the last moment for a complete check up before she went back to college along with getting another key made. Knowing her car was in good operating condition was very important to us.

We're able to work my vehicle in for service even though they were booked

Stopped in without an appointment for oil change and tire rotation,,,with in an hour I was done and out the door... QUICK!!! FAST!!!EASY!!!

Everything went smoothly with my vehicle purchase.

Bought car there and really like the Service Writer Casey Blevins

The key for me is doing what someone tells you they will do and Ron Ward did exactly that. He had me in and out in less time than he originally thought and I am very appreciative. His reassuring attitude goes a long way. Good man...but, you already know that, Dick Walsh :)