Reviews
Long time customer
We have been customers of Lucas Honda for many years. We have purchased both new and preowned vehicles from them. They have always been HONEST, efficient, and helpful. Highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Starter Replacement
Starter replacement required, which was disappointing with less than 51,000 miles on the car. I have purchased all of my vehicles from this dealership, and have been extremely satisfied with the service. The staff is friendly and knowledgeable and has always been very accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
J Mark Scott
Excellent service, I always bring my car to Lucas Honda for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change
Great and speedy service and great facility to wait in. Free popcorn is a plus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Air Bag recall
I had a recall that they took care of me, took awhile for the part but understand not the dealer. They got me in & out in the time they said. Overall great service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very competent and customer friendly
Always a good expirience when we get our 2 vehicles serviced. .the people are friendly and helpful. I would recommend to anyone who wants good service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Dept is amazing!!!!!
Your service department is the reason I continue to buy Hondas...and buy them at Lucas . Scott and Steve are great. I like seeing the same familiar faces everytime I come in. They are always so pleasant, even when your super busy. They always ask how I am, how's my day, etc. Andrew C took care of my car in the back and he did a great job!!!! I appreciate them and the entire Lucas service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The slowest service every time
I have been to Lucas Honda four times. The average wait is roughly 3 hours! Terrible wait time and unwilling to fix a problem in an appropriate manner.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
As always great service
Handled in professional and efficient manner Scheduled service and was greeted upon arrival and process handled promptly . Informed of work done when completed and quick and easy checkout at cashier
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service!
Steve and Scott are the best service technicians ever! They take outstanding care of our Honda CRV and keep us informed of what needs to be done right away and what needs to be done in the future. Both men are professional, courtesy, competent, credible, and always make me feel at home:) Also, the woman at checkout is very nice, courtesy, and helps me when I am using a debit or credit card. I am sorry I forgot her name but she is always there on Saturdays:) when I take our car in. While waiting on the car the coffee and donuts are nice! Also, the popcorn smells wonderful. Having Wi-Fi access and the reading cubicles are nice. The car wash, vacuum, and tire shine is another added bonus. This is a $10 value at a drive in car wash. Thanks for everything! The Moore's
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair