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Lucas Honda of Jacksonville

(1,357 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Long time customer

We have been customers of Lucas Honda for many years. We have purchased both new and preowned vehicles from them. They have always been HONEST, efficient, and helpful. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Starter Replacement

Starter replacement required, which was disappointing with less than 51,000 miles on the car. I have purchased all of my vehicles from this dealership, and have been extremely satisfied with the service. The staff is friendly and knowledgeable and has always been very accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

J Mark Scott

Excellent service, I always bring my car to Lucas Honda for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

Great and speedy service and great facility to wait in. Free popcorn is a plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Air Bag recall

I had a recall that they took care of me, took awhile for the part but understand not the dealer. They got me in & out in the time they said. Overall great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very competent and customer friendly

Always a good expirience when we get our 2 vehicles serviced. .the people are friendly and helpful. I would recommend to anyone who wants good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service Dept is amazing!!!!!

Your service department is the reason I continue to buy Hondas...and buy them at Lucas . Scott and Steve are great. I like seeing the same familiar faces everytime I come in. They are always so pleasant, even when your super busy. They always ask how I am, how's my day, etc. Andrew C took care of my car in the back and he did a great job!!!! I appreciate them and the entire Lucas service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The slowest service every time

I have been to Lucas Honda four times. The average wait is roughly 3 hours! Terrible wait time and unwilling to fix a problem in an appropriate manner.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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As always great service

Handled in professional and efficient manner Scheduled service and was greeted upon arrival and process handled promptly . Informed of work done when completed and quick and easy checkout at cashier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service!

Steve and Scott are the best service technicians ever! They take outstanding care of our Honda CRV and keep us informed of what needs to be done right away and what needs to be done in the future. Both men are professional, courtesy, competent, credible, and always make me feel at home:) Also, the woman at checkout is very nice, courtesy, and helps me when I am using a debit or credit card. I am sorry I forgot her name but she is always there on Saturdays:) when I take our car in. While waiting on the car the coffee and donuts are nice! Also, the popcorn smells wonderful. Having Wi-Fi access and the reading cubicles are nice. The car wash, vacuum, and tire shine is another added bonus. This is a $10 value at a drive in car wash. Thanks for everything! The Moore's

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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