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May Motor Company

(142 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of May Motor Company from DealerRater.

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Traded up for a newer Honda Ridgeline. Excellent trade in offer and fair pricing for newer Ridgeline! Quick professional transaction. Highly recommend May Motor for your car searching!

Traded up for a newer Honda Ridgeline. Excellent trade in offer and fair pricing for newer Ridgeline! Quick professional transaction. Highly recommend May Motor for your car searching!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dave Brown was my salesman. He was great to deal with on buying a car. No pressure whatsoever. Would buy from them in the future.

Dave Brown was my salesman. He was great to deal with on buying a car. No pressure whatsoever. Would buy from them in the future.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The May crew , Mable, Mr. May, Darrell, as well as the finance director and mechanic. We will shop there again.

The May crew , Mable, Mr. May, Darrell, as well as the finance director and mechanic. We will shop there again.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I thought going to one of the older and more reputable pre-owned dealerships in Springfield would mean that I wouldnt be taken advantage of but clearly I was very wrong. After purchasing the vehicle, a 2018 Chrysler Pacifica with 81k miles, my check engine light came on. I took it to my mechanic who put it on the computer which resulted in a six page report of things that needed attention. After having the mis-firing 6th cylinder fixed, I was thankful it wasnt worse but I was thankful too early. My husband noticed the van pouring water out underneath when I parked it. We returned the van to my mechanic where they just found liquid copper stop leak used on the vehicle. I immediately called May Motor, asked to speak to the owner, was denied and spoke with who I think was the "kind" old man who sold me the van. I explained that either they didnt have the van even looked over before they sold it, their mechanic didnt see or tell them about the leak, the mechanic put the stop leak there to sell the vehicle, or they all chose not to tell me about it. Now this isnt your used car shop where you spent eight or nine thousand dollars, though it would still be inappropriate. I spent over SEVENTEEN THOUSAND dollars on this van. Didnt haggle with them. Nothing. And when I called to tell them the situation they were completely uncovered and uncaring. Springfield needs to know not to purchase their used vehicles here, especially women who will apparently be taken advantage of without remorse. I will be seeking legal counsel to see if there is anything I can do moving forward but I'm probably out of luck and I guess thats on me for trusting what I thought was a reputable company.

I thought going to one of the older and more reputable pre-owned dealerships in Springfield would mean that I wouldnt be taken advantage of but clearly I was very wrong. After purchasing the vehicle, a 2018 Chrysler Pacifica with 81k miles, my check engine light came on. I took it to my mechanic who put it on the computer which resulted in a six page report of things that needed attention. After having the mis-firing 6th cylinder fixed, I was thankful it wasnt worse but I was thankful too early. My husband noticed the van pouring water out underneath when I parked it. We returned the van to my mechanic where they just found liquid copper stop leak used on the vehicle. I immediately called May Motor, asked to speak to the owner, was denied and spoke with who I think was the "kind" old man who sold me the van. I explained that either they didnt have the van even looked over before they sold it, their mechanic didnt see or tell them about the leak, the mechanic put the stop leak there to sell the vehicle, or they all chose not to tell me about it. Now this isnt your used car shop where you spent eight or nine thousand dollars, though it would still be inappropriate. I spent over SEVENTEEN THOUSAND dollars on this van. Didnt haggle with them. Nothing. And when I called to tell them the situation they were completely uncovered and uncaring. Springfield needs to know not to purchase their used vehicles here, especially women who will apparently be taken advantage of without remorse. I will be seeking legal counsel to see if there is anything I can do moving forward but I'm probably out of luck and I guess thats on me for trusting what I thought was a reputable company.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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They did not contact me All I wanted to know if they still had it before I fill out credit app

They did not contact me All I wanted to know if they still had it before I fill out credit app

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Told Mark exactly what i was looking for and he delivered!! My son is very happy with the vehicle. Thank You Mark, Dallas and Mr. May

Told Mark exactly what i was looking for and he delivered!! My son is very happy with the vehicle. Thank You Mark, Dallas and Mr. May

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you, Dwayne, We really appreciate your business and your great review online. It was a pleasure working with you! Thanks again, Mike May

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We stopped in and spoke with Mark he was very helpful by him helping we saved $$$ on our car loan that's not even through them we have about 2 weeks To go we are going back to purchase a truck from them. Thanks Mark for all your help

We stopped in and spoke with Mark he was very helpful by him helping we saved $$$ on our car loan that's not even through them we have about 2 weeks To go we are going back to purchase a truck from them. Thanks Mark for all your help

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your 5-star review and your business. I'll let Mark know also! Mike May

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Very nice, caring people. They got us the best deals and best warranty package. Would buy from them again.

Very nice, caring people. They got us the best deals and best warranty package. Would buy from them again.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your great review and also your business! If we can help you with anything in the future please don't hesitate to call, Thanks again, Mike May

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Sold us a car that in 3 months needs thousands of dollars worth of work. The current price of repairs are half of what we paid for the vehicle and have the real potential of going up in price. I should have known better when the Gentleman that sold it to us commented about if they had any guarantee of their product they wouldn't make any money. I guess that meant that the cars they sell are lemons and everyone would return them. RED FLAG. I know I am responsible but when you are desperate because you have your elderly parents you need to get to a bi-weekly infusion, you tend to wrongly put your trust in people. Stupid me. I saw a response from May Motors to someone else with a similar experience. May said this wasn't common but apparently it is. The staff seemed like nice people but I would not recommend them to anyone. Caveat emptor.

Sold us a car that in 3 months needs thousands of dollars worth of work. The current price of repairs are half of what we paid for the vehicle and have the real potential of going up in price. I should have known better when the Gentleman that sold it to us commented about if they had any guarantee of their product they wouldn't make any money. I guess that meant that the cars they sell are lemons and everyone would return them. RED FLAG. I know I am responsible but when you are desperate because you have your elderly parents you need to get to a bi-weekly infusion, you tend to wrongly put your trust in people. Stupid me. I saw a response from May Motors to someone else with a similar experience. May said this wasn't common but apparently it is. The staff seemed like nice people but I would not recommend them to anyone. Caveat emptor.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

I really hate that you have been having problems with your car. I went back through July of last year and can not find anyone buying a Honda with your name and I have not been contacted by anyone to let me know of a problem so that we could offer some help. We do have extended warranties on $6000 cars and we try to make sure everything is good when we sell them but it is hard on that price range to give warranties when new Hondas only have 3 year 36000 mile warranty. You are welcome to contact us so that maybe we can find a way to help we always will try to make things better, we have regular shops that we use and unfortunately some shops come up with some things that may not really be needed right then, Thanks, Mike May

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Very good deal extremely nice dependable car I would send a family member any time

Very good deal extremely nice dependable car I would send a family member any time

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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