Butler Auto Sales, Inc.

My name Wendy and I am the Operations Manager here at Butler Auto Sales Inc., We at Butler Auto Sales are very upset by the statement given. We do not know who Mr. Jones is or why he did not ask to speak to the owners or myself about his perceived issues with the business. We are currently and have been since the beginning been compliant with all rules and regulations of both New York State and the CDC. All of our employees do wear masks whenever they are within six feet of customers or other employees. We have Plexiglass Barriers on all sales desks, The desk at our front desk, and in our service department, these barriers are in place in the areas where our employees come in contact with customers. We absolutely do clean the desks and counter areas after each customer has left. Every Desk and counter has cleaner and towels so that no matter what employee is using the area they can sanitize and wipe down the area once a customer has left the area. Our waiting area is cleaned every time customers leave the area. Every desk and counter has hand sanitizer for both customer and employee use. We have two restrooms one for customers and one for the techs in the shop, both areas are supplied with anti-bacterial soap and are cleaned numerous times throughout the day. We employ a cleaning service who comes in several times during the week, This service cleans and sanitizes both of our locations. We have tape through out our building's clearly marking six ft between for distancing. There are areas at the front counter also clearly marked for distance as well. When a tech has to get into a customer car. They wear a mask and gloves as well as put a disposable steering wheel cover on the vehicle, when the tech is done they repeat this process and take the car to the wash bay where the vehicle is washed. The gentlemen in the wash bay also wear gloves and masks. We take our employees temperatures daily. If an employee does not feel well they would be sent home. We thankfully have not had an employee be ill during this time. We have a waiting area in which only two customers at a time may be present. If they are not together they must wear there masks in our waiting area. We also provide chairs in front of our building and a tent in our lot that contains chairs and a table for customers who are waiting to be able to be comfortable and social distance. As for the allegation of kids running around IF a customer brings their children with them we ask them to please wait in tent area, as children are children and do run around. We had an incident three weeks ago, in which a customer came in, refusing to wear a mask and proceeded to get right in the face of one of our female employees and scream at her, at which time Mr. Butler came out of his office and forcefully told the gentleman to leave as he had no mask and was accosting one of our employees. We have had to ask numerous customers to wear a mask, we even have disposable ones that we have given to customers, who did not have one. It is extremely offensive to the owners and staff here at Butler Auto Sales, to be accused of such slanderous allegations. We strive to provide outstanding customer service. We have gone above and beyond to protect our customers and our employees. Such Slanderous fabrications of this level is not something we take lightly. We will defend ourselves, however we have too.