Power Kia

Great customer service. They helped me over the phone to discuss proposals and took my 2010 Honda in for a trade. When I got there they had the cars all ready for me to test drive. They made it a fun experience.

We have purchased 3 vehicles from Power Kia and the experience has been smooth and easy. The service department has been easy to deal with and quick to respond.

Recently purchased a vehicle from Power Kia, Salem. Terrible experience. Had set up a meeting to see a car. Got there and met with the sales associate I had been communicating with. She told me she “only scheduled appointments” and would need to get a salesman. After she walked in the glass room, where a large amount of people were laughing loudly, a guy came out who looked bothered I was there. Told him what I was there to see and he took me to the car. He said I could test drive it, but the gas was blinking and said 6 miles remained. When I looked back the salesman was on his phone, scrolling. I asked him for more gas and he responded “I guess”. We drove to a local gas station where I immediately smelled cigarette smell, and observed burn marks on the roof and one of the seats. I asked him about the smell and he legit gaslit me, saying it was “cleaning supplies” and he didn’t smell anything. I got back from my test drive and walked back inside, and no one was around. Walked outside, told them my salesman’s name, and they walk around the corner and he’s feet up scrolling his phone again. I decide to get the car, he does the typical “here’s your rates, best I can do”. Four times of asking “are you sure this is the best you can do” and he somehow magically gets to the number I was happy with. He then disappears for literally 38 minutes, I’m just sitting there. No one checks on me, lets me know what’s going on, anything. Finally he comes back and says I can go upstairs. The finance person was decent, but got extremely frustrated and starting quickly opening and closing things without me reading after I told them I did not want their “wrap warranty” for an additional $60 a month on top of my car payment. Salesman comes back, says he wants to take my picture. He does, then I go to open the car, look back, and he’s smiling and scrolling on his phone. I say thanks and he says they “cleaned and filled it up for me”. Was only when I drove down the road and looked at my gas gage I saw no gas had been put in the vehicle. Terrible customer service, totally disengaged car salesman, will not recommend not revisit.

I’ve always had a great experience with Power Kia in Salem, OR! I’ve been going there for years! If anyone asks me of a good dealership I always say go to Power Kia on Market xx. customer service has always been great! I take my car there for servicing and they always take good care of me!

I do have a really great experience and I came all the way from beaverton to powerkia salem they are doing the best deals and cheapest dealership and Valentino the sales man was really great for communication and helping me get the best deal and car.

Absolute lack of integrity and misleading business practices. Save yourself the headache and do not buy from this dealership. My experience with them was a masterclass in dishonesty and unprofessionalism from start to finish. ​During our initial visit, we actually walked out of the dealership because the staff was dismissive and completely failed to prioritize us. Still, we really liked the car and were open to working with the sales team. After the test drive, I had also pointed out that the check engine light was on. Rather than respecting our time and scheduling an appointment or agreeing on a time to meet after we had left the dealership, they showed up unannounced at my house at 6:00 PM on a Sunday with the vehicle and paperwork. To make matters worse, they hadn't even inspected or fixed the check engine light yet, so they had to take the vehicle right back to their lot to handle the issue. ​When they brought the vehicle back AGAIN after finally fixing what they had agreed to fix, things got even worse. After we had agreed to a quote of $17,914.55 out-the-door (including my trade-in), their finance department attempted to sneak over $5,000 worth of undisclosed add ons, inflating the total financed amount to $23,807.54. They removed a minor $399 anti theft charge to make it look like they adjusted something, hoping I wouldn't review the itemized breakdown line-by-line. When I asked the staff about this, they stated they were "a lot attendant" and were unable to answer any of our questions. When I refused to sign their inflated contract, they had to take their car back to the dealership again, and I finally threw in the towel tryiny to purchase a vehicle from this dealership. How they have such great ratings on google is beyond me- They displayed zero respect for our time, tried to push a vehicle with unresolved mechanical issues on to us, showed up uninvited at my home at dinner time ON A SUNDAY, and blatantly attempted to slip thousands of dollars in hidden fees onto a deal. Look over every single number on your paperwork if you deal with them—better yet, take your business somewhere else entirely.

Power Kia is wonderful, the entire team works to help you, from finance getting you the best deal to the service center identifying issues and getting them.fixed. Sales team is knowledgeable and friendly, and always customer oriented. I love poe Wer Kia and will not go anywhere else.

Went in for routine oil change and the car battery needed replacing. This problem was not correctly communicated to me when I left. My car shut down completely when I tried to go through a car wash afterwards. The battery was eventually replaced after a series of phone calls to Power Kia and waiting for a jump start so I could return to the service dept. Kudos to Sean who came to the rescue behind the car wash and got my car running. My main concern also was that I could have been in heavy traffic when this problem happened. Thank you also to Eric, Service Mgr., who handled the whole situation.

Don’t believe any commitment after the sale to be honored, roof rack crossbars were “ordered” at a discounted rate and to be delivered. Salesman ghosted us on all inquiries over the next month, we talked to a sales manager and that came to nothing more than parts calling and offering to order the cross bars a double the price agreed too at the time of sale. Incredible that a small item like this would tell so much about the dealer ethics. With this experience in hand I would not trust them to do any non warranty service on our new Sportage. Salesman Les Patton

New ****Look at the negative reviews from the last 6 months before buying here.******Tough to deal with. Typical car dealer games, back and forth sales tactics. This dealer has gone downhill, and there sales departments may be as fake as the come. As others have suggested they are rude sales people ,selling junk used cars and charging inflated prices, read the car fax and look for the origins and if the cars been sold at auction, or had a salvaged title. Avoid there used cars at all costs. Owner, please spare google users the “Thank you for sharing your experience with us. We appreciate your feedback regarding the tires on the vehicle you purchased. It's important to us that our vehicles meet high standards, and we understand your concerns about mismatched tires. We encourage you to reach out to Power Kia directly so we can address this situation appropriately. Your input helps us improve, and we hope to hear from you” your wasting everyone’s time and it’s clear you don’t care and we all know this is a tactic to save face.