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We recently bought a used car from Power Kia in Salem. The car had not been detailed by the time we bought it. They said that we could come back in a few... hours and it would be detailed. When we picked it up it was still so dirty! We had to leave but called a couple days later with this complaint. They said they would detail it again for us. So we dropped it off again and they had it for FIVE days when they finally called that it was ready. We were about to pick it up for the second time but the carpet was still wet, a shampoo bottle was in the back of the car, a part was broken off of the car, and there was still dirt everywhere. It seemed like they rushed through right before we picked it up after having our car for five days. When trying to resolve this they made us wait almost an hour before helping us. One of the young men sat on his phone in the lot instead of helping us. Our overall experience with them has been extremely frustrating. They have been very unprofessional. I would not recommend purchasing through them and would not go back.
I was an out of state buyer and had been negotiating a deal with Herman at the dealer on a used car. The negotiating took longer than I had hoped and... they were reluctant to give me an itemized price for the car. I had my own financing and we had negotiated the price and I was just waiting for the final paperwork to be fedexed to me. Then, the night before I was supposed to get the final paperwork, I got a call that the car was sold. A waste of time and energy. No explanation for why the car was sold. I would not recommend these guys. Total waste of time.
BUYER BEWARE! I purchased a 2015 Chevy Trax from Power Kia at the beginning of October, it is now October 11th. I informed my salesman during the test... drive that my check engine light was on, to which I was assured it was nothing and could be ignored. It turned out to be something very significant. Now the dealership is refusing to work with me or fix the issue. Do your research and ask questions. Get vehicles checked by an independent mechanic before purchasing.
I live in Hawaii and the 2020 Soul had not arrived in Hawaii yet. Herman helped me purcase my 2020 Soul and help arrange for my car to be shipped to Hawaii,... including haven it be driven to the port! Herman was so pleasant to work with - very genuine. The whole team at Power Kia was wonderful to work with - a great team! I couldn’t be happier!
Herman Scales was polite, knowledgeable and took loads of time with me. He answered all my questions and then some. I would recommend him to my friends... . This is my second buy from Power Thanks
Vincent Carter was one of the best salesman I have dealt with. It took 2 1/2 hours to purchase this car total. Friendly and they seem to care about the... customer. Vincent made sure we were happy with the car and that we knew how to work the bells & whistles on the car. Rick the finance guy, was great took the time to explain what we were signing and why. Great Place to buy a car.
Sam, thank you for writing about your visit with us. Vincent and Rick are assets to Power Kia, and it is encouraging to hear they impressed you by del...ivering our trademark service. Congratulations on your purchase and we look forward to seeing you on your next visit. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Excellent service all around. Especially Michael Verton sales associate. Very sweet and knowledgeably. Best ever in my life time. Over all service excellent!... Good job Power...
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and... I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Shane Matheny - Sales Manager - 866-979-8765
I bought a brand new Kia Sportage and was told I get free maintenance check ups. After the 1st check up it was a nightmare trying to get back in. My online... profile doesn't work after the 1st scheduled appointment. I call in to schedule an appointment and they now refer me back to the website (which doesn't work). No one seems to be able to help me once they got my money. I'm a single father with 2 kids & don't have time to stop in & schedule an appointment. Now that my appointment was scheduled late, my factory warranty is invalid. I feel used & taken advantage of. None of the promises made by this establishment has come to fruition. Don't ever buy a car from POWER!
I truly am sorry to hear this feedback. Our goal here at Power Kia is to make sure every customer drives off our lot with a positive experience. I wou...ld love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Michael Verton extremely knowledgable about the Kia Sorento. Answered all questions without hesitation. No pressure tactics at any time. First time buying... from Power and will buy again in the future. The most pleasant experience in dealing with a dealership!!!
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
First time buying a new Kia Optima 2018 from Power Kia Salem was absolutely awesome. Michael J. Verton was really helpful. He helped me out finding the... best option which means it's affordable and efficient. He is such a nice guy. I asked him tons of questions about the cars, and he never hesitated to give me information. I love this dealership and Michael, and I will certainly introduce my friends and family to go there whenever they want to get a good car deal and the best customer service.
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that ...your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Shane Matheny - Sales Manager - 866-979-8765