Premier Kia of Kenner

Horrific. Have had a $35k van purchased 82 days ago , still no plate . I finally get an answer today (3/21/25) Odom issue they say which is holding up the title and that I need to bring it to dmv to get it inspected ?! What the actual! Why are you selling a vehicle that has an odometer discrepancy and can’t be titled without resolving it and you didn’t have that cleared up before you put the vehicle for sale? What kind of xx is that?! Now I should have to go clear this up?! And you didn’t tell me for 82 days this was an issue? Nor can you you prove to me that is is the hold up? ( I’ve asked for the email regarding the title issue and what is heeded ). Shame on you for selling a vehicle that you knew did not have the odometer correct and that it was wrong. That’s OK I own a company. It’s a Transport company. My attorney is gonna love this.

Four months later after telling me, I had to register my new cars which yes I bought two in Texas. They screwed up the registration, then come to find out. I could’ve actually had them registered here and been done with it however, I was never informed that I was told that I had to Redo my paperwork with my old address on it because of tax credit was never told what they actually were trying to do. On top of the sensors didn’t work. The windshield had a huge crack that went across the passenger side. There was a recall that was there when I bought the car they never checked. They didn’t clean the car I had to take it in for service which they fought me on and nobody seems to have the same information so you talk to one person and they’ll tell you something or they’ll say I don’t know , talk to somebody else and they give you different story so we’ve had to start every conversation every text every situation now four months later now they’re lying saying they were going to do what they said they were gonna do calling me a liar and saying that according to the GM in the video I have I didn’t Respond or his story is that they want an extra $1650 to register the cars in Louisiana, which is where they should be because this is where I live and I moved from Texas. I now have my Louisiana license but according to the tax office, they could’ve done the registration . They just chose not to and they chose not to disclose that needed to be done. I’ve asked my lender from the trade-in did not match the payoff amount that was on my contract. Still it was over. No payment has been given to me four months. I’ve had to temporary two vehicles bought from them because they haven’t done what they said they were gonna do and when they finally ordered some parts Already mirrors something messed up with the wiring harness that was messed up still and they filed all of that against my extended warranty and then $100 for the deductible. These were issues that are not part of my contract with the warranty company but again I have all of my documentation and unfortunately what should’ve been one of the greatest days , one of the blessings has turned into an extreme nightmare that they have chosen to do also knowing that I had major surgery one month after about two months eight weeks and I still don’t have a windshield and I have to pull all of my phone records to show the GM did not call me over and over and over Also proof that we went in on Saturday he was out of town. I was told by Receptionist that they were not taking payments. There was no paperwork and they weren’t sure what was ordered for my car after four months of people lying to me. I want proof that they’re doing or going to do what they say they’re going to do and for some reason this Dealership Seems to get away with no accountability and that’s unfortunate. I’m hoping this review and sharing this information with this many people will help others to never have to go through this horrific experience. They sold my car that I traded in not even a week after and I still have two cars no registration and we’re being pulled over because we still have temporary tags , so unfortunately now I have to go legal routes just to get this resolved and none of this is acceptable again this was supposed to be a blessing. I wish I never would’ve gone there four months ago.

I purchased a used 2011 Altima vehicle. The asking price was $6000. The sales person went into an office with locked doors and was there about 33 minutes. He came out with a contract for me to sign. He claimed the car was in great shape and had been checked by the service staff. When I looked at the paperwork, almost $3,995 had been added. He claimed that was dealer fees and charges for a service contract for 1200 miles for the motor and transmission, taxes and things like that. I refused that amount and wouldn’t sign it. He went back into the locked room and said it would be $6,000 and regular dealer fees. Again he assured me that the car had been thoroughly checked out and there were no deficiencies. This time the paperwork said, “As Is”. He said it was because I refused the warranty. My son came to sign the papers and we went to the bank to get the money. The next day my daughter-in-love was taking my son to the airport at 4:30 in the morning so that he could fly out to get to work. She said on the way back the car was making a loud noise, pulling to the left, and the steering wheel was shaking. Today we went to register the car. The lady at the DMV told us we needed the title. No one called to tell us that they had received the title yesterday. I was given a number to call Premiere Nissan. The clerk said that at 3:27 pm the Notary had left for the day. She acknowledged that they received the paperwork yesterday, yet no one called to tell us to pick it up. My son has to fly out to get back to work at 5:30 am tomorrow. She said we’d have to get a Power of Attorney in order for me to sign for the title. Here’s the worse part, the notary does not get to work until after 10 am tomorrow. The temporary tag has an expiration date of 10/14/24 but the DMV worker told us that we will accumulate late fees of $137 per day for every day past 9/21/24 because the paperwork is only good until 9/21/24 because of the weekend. Why should we have to incur these penalties when they could have called us as soon as they received the title? THE DMV worker also told us that the car was NOT in my son’s name! This car has been insured, worked on, and my son told his son about the surprise gift. Now we’ve got to come up with another $1,700. If you know what’s good for you, don’t buy used cars from Premiere Kia or Premiere Nissan. The customer does not matter to them once they get your money!!! I’m so disappointed and hurt because this was to be my grandson’s first car. He is away at college and just found out that his MawMaw had bought him a car. This is heart breaking for me and I am sorely disappointed in my salesman, Luis.

I want to give Curvin props. He really goes above and beyond. He is patient and cares about his customers. I come all the way from Baton Rouge to here because of his exemplary service!

They are the best at Kia please go see them if you need a car the best and they gone put you in a car you want and comfortable in

I had a fantastic experience with the service department that exceeded my expectations. As a result I wanted to give them first dibs on a potential new vehicle. This was by far the best car buying experience I have had and plan to give the service department my business in future as well as first considerations on any new car purchases. Keep up the good work!

I brought my vehicle in at roughly 73k miles, so it is within its 100k mile warranty, and while I brought my vehicle in for numerous recalls, I wanted them to check on a noise I was hearing under the hood. I was told I would have to pay the $149 diagnostic fee unless the issue was covered by warranty. Why would I be charged for them to tell me what is wrong with my vehicle while it is still under warranty? If the issue is covered by the warranty, I wouldn't have to pay; however, if it isn't covered, I would have to get it serviced at that time or pay the $149. That put me at risk of paying any amount or being charged for the $149 diagnostic test. What is the point of the warranty if they will not let me know what is wrong with my vehicle? This is the third Kia that I have owned, and I have always purchased BECAUSE of the warranty. But what good is the warranty if I get charged for them to tell me whether or not the issue is covered by the warranty? I'm not sure if this is a policy at this particular dealership or a Kia policy, but I am disgusted at this blatant disrespect for a loyal customer. Also, I had to arrange to take off of work because this dealership does not handle recalls on Saturdays. When I inquired about a loaner vehicle, I was told that they do not offer that either. So, in order to bring my vehicle in, to get recalls caused by Kia no less, I had to rearrange everything because they did not care to work with me on a reasonable solution. I am not sure if this is Kia policy, but this isn't the first time I've had issues with this particular dealership. Their lack of customer concern or service is appalling.

Feedback for Premier Kia of Kenner and Premier Nissan of Metairie I recently had an experience with Premier Kia of Kenner and their sister company, Premier Nissan of Metairie, that I believe could be valuable for both potential customers and the dealerships themselves to hear. My journey began with excitement, having been pre-approved for a car through my credit union's buying program. Unfortunately, my experience didn't quite meet my expectations, but I believe there are important lessons and opportunities for improvement by sales rep Shade Ghanem. Upon my arrival, after substantial preparation and a significant drive, I discovered the car I intended to purchase did not pass inspection and was not operational. A prior notification of the car’s status would have saved much time and disappointment. While the initial apology from the sales representative felt lacking in sincerity, I was directed to Melody at Premier Nissan of Metairie, who exhibited professionalism and a helpful attitude that greatly improved my experience. However, my journey took another turn when discussing financing and vehicle options with Carlos Carter. It became clear that the vehicles presented were significantly over my stated budget, despite my clear communication regarding my financial constraints. This experience highlights a few key areas for improvement: 1. **Communication and Transparency**: Ensuring that all vehicles advertised are ready for sale and communicating any issues beforehand can greatly enhance customer trust and satisfaction. 2. **Customer Service**: Genuine empathy and understanding in all interactions can turn even disappointing news into a positive customer service experience. 3. **Aligning Customer Needs with Available Options**: A more focused effort to align customer needs and budget with available inventory can prevent unnecessary frustration and build a foundation for trust. To the teams at Premier Kia of Kenner and Premier Nissan of Metairie, I see this as an opportunity for growth. Enhancing these areas can significantly improve the customer journey and satisfaction. My intention in sharing this feedback is to contribute to your continued success by fostering an environment of continuous improvement. Thank you for considering my feedback. I look forward to seeing how you continue to evolve and improve your service. Best regards, James D.

Three hours to do a scheduled oil change. They initially said 1-1.5 hours which is already too long. No explanation why they were running late or apologies.

Very helpful and informative would not go anywhere but here. I was in a rush and they really accommodated me and got me out the door.